Help Desk Technology Support
Resume:
Doris M. Dvorak
Sebastian Florida, 32958
Phone: (443) 859 – 7450 ~ Email: *****.*******@*****.*** SUMMARY
Technology Knowledge – Proficient in the support of software and hardware in an educational setting. A+ Certified Planning and Organization - Superior planning and organizational skills that balance classroom and technology support in a professional and efficient manner.
Diligence – Maintains and organizes computer lab, tracks and records spare laptops, organizes scheduling for lab and laptop carts, assists with repair of laptops, and still maintains a class schedule. Communication – Communicates with students and teachers in the classroom setting as well as effectively communicating with teachers and administrators in the efficient use of technology. Proactive –Initiates solutions to IT and classroom situations before they cause any disruptions. PROFESSIONAL EXPERIENCE
Somerset County Public Schools, Westover, MD 2012 - 2025 PC Computer Technician
Responsible for installs, maintains and supports the county technology including but not limited to computers, peripherals, laptops, docking stations, printers, PDAs, projectors, smart white boards, smart board peripherals, document cameras and software. This position works with other team members in running a help desk and maintaining a technology inventory. The goal of the position is to support the county technology used in its educational mission by performing the following duties. Achievements:
Installs and repairs computers, laptops and peripherals
Installs and supports operating systems including Windows 11.
Assists with the help desk support system
Provides technical support and trains end users with the technology used in the county.
Connects devices to the LAN or WLAN and troubleshoots connections to those networks Somerset Intermediate School, Westover, MD Aug 2004 - 2012 Computer Lab Instructional Assistant
Responsible for assisting teachers with tasks needed during lessons as well as motivating students to stay on task. Schedules computer lab and laptops to accommodate daily teacher agendas. Lists, logs, and assigns spare laptops for student use. Troubleshoots and researches solutions for desktop and laptop hardware and software issues. Utilizes the IT department helpdesk to self assign work, prioritize work orders and write resolutions to those work orders. Installs and supports educational software as required by teachers and staff. Initiates laptop warranty repairs through Dell. Completes some laptop warranty repairs for hardware including keyboards, memory, LCD panels, hard drives and CD Rom drives. Troubleshoots and repairs issues with Promethean Boards, Activotes, Activslates and ActivInspire. Fixes network connectivity and group policy issues with laptops. Reimages computers and laptops as directed by the IT department. Supports the building network printers by installing drivers, replacing toner, fixing paper trays, removing printer jams and replacing faulty cables. Achievements:
Tasked with assisting the IT department with the current Windows 7 migration project
Developed lesson plans and taught a course in Microsoft Office at Somerset Intermediate School
Developed a spreadsheet utilized by teachers and administration to accurately log student passwords
Developed a log to accurately track the location of all 1 to 1 laptop Marion Sarah Peyton Elementary School, Marion, MD June 2010 - August 2010 Traveling Computer and Career Teacher
Responsible for teaching the Voyager summer students lessons on and about technology and careers. Traveled between Greenwood Elementary and Woodson Elementary schools motivating students about the use of today’s technology equipment and software.
Achievements:
Developed lesson plans for both technology and expanded on career lesson within program’s curriculum
Assisted grades 1 through 7 with the proper use of handling digital cameras and flip video cameras
Co-taught with other instructors
Developed students’ knowledge of Microsoft Office applications
Introduced the use of digital cameras and flip video cameras to elementary level students Somerset Intermediate School, Westover, MD Aug 2004 - 2012 Computer Lab Instructional Assistant
Responsible for assisting teachers with tasks needed during lessons as well as motivating students to stay on task. Schedules computer lab and laptops to accommodate daily teacher agendas. Lists, logs, and assigns spare laptops for student use. Troubleshoots and researches solutions for desktop and laptop hardware and software issues. Utilizes the IT department helpdesk to self-assign work, prioritize work orders and write resolutions to those work orders. Installs and supports educational software as required by teachers and staff. Initiates laptop warranty repairs through Dell. Completes some laptop warranty repairs for hardware including keyboards, memory, LCD panels, hard drives and CD Rom drives. Troubleshoots and repairs issues with Promethean Boards, Activotes, Activslates and ActivInspire. Fixes network connectivity and group policy issues with laptops. Reimages computers and laptops as directed by the IT department. Supports the building network printers by installing drivers, replacing toner, fixing paper trays, removing printer jams and replacing faulty cables. Achievements:
Tasked with assisting the IT department with the current Windows 7 migration project
Developed lesson plans and taught a course in Microsoft Office at Somerset Intermediate School
Developed a spreadsheet utilized by teachers and administration to accurately log student passwords
Developed a log to accurately track the location of all 1 to 1 laptops EDUCATION
CompTIA
A+ Certification
Wor-Wic Community College, Salisbury, MD
AAS in Computer Hardware/Networking
Candidate AAS in Elementary Education
University of Maryland Eastern Shore, Princess Anne, MD
Paraprofessional Assessment Certification
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