Information Technology Data Entry

Damon A. Jones

Email: *************@*****.*** / 646-***-****

Professional Profile

Dedicated and results-oriented customer service professional with experience in delivering exceptional service across diverse industries. Passionate about creating positive customer experiences and resolving challenges with patience, empathy, and professionalism. Skilled in active listening, conflict resolution, and maintaining customer satisfaction through clear communication and quick problem-solving. Adept at handling high-volume environments, managing multiple inquiries simultaneously, and ensuring every customer interaction is both efficient and personalized. Committed to fostering lasting relationships with customers while upholding the company's values and goals.

Work History

Digital Document Backup Operator - Metropolitan Transit Authority (MTA) Procurement Department

August 2020-February 2022

Used the document staging process and image conversion process to supply data for the company’s repository to ensure that the company has a physical mass backup source of data at hand when needed.

Afterward reassembled and collated the documents and returned them to the vertical file for permanent storage so that the office staff could access it quickly.

Teleservice Representative- Alphapointe, Richmond Hill, NY

August 2014-May 2018

Offered direction to restore the company-wide network (LAN) just after a network outage by suggesting contacting the Internet Service Provider for immediate assistance and providing an external form of communication connection with the service provider.

Provided Q&A sessions nationally with multiple campaigns over the phone using a database, on-screen script, and Voice over Internet Protocol (VOIP) system.

Implemented Active Listening Skills to record key details and offer critical responses to obtain relevant information while demonstrating a patient and professional demeanor.

Oversaw 20-25 calls per day daily.

IT Transport Technician - Insight Global/COMPUCOM, New York

June 2013 - July 2013 (30 Day Contract)

Studied users’ technology cubical/office environments at the workplace to replicate it in the new workplace to ensure that the original design is implemented to ensure the users’ daily work is not interrupted.

Disassembled the office computer equipment and prepared it for it to be shipped to the new office location.

On this project, as a member of nineteen others on a team, performed this operation for 250 workstations in two days.

IT Helpdesk Technician - Lighthouse International, Inc. New York, NY

July 2011-January 2012

Provided office staff relations management skills in the client support area.

Provided tech support to various departments in the company, including software installation, external hardware installation, and resolution directions.

Education

Colorado Technical University, Colorado Springs, CO

Master of Science Management IT Management (MSM), 2010

Triple core concentration includes LAN/WAN Networking, Project Management, Database Management

New York City College of Technology, Brooklyn NY

Bachelor of Technology, System Technology (BT), 2009

Triple Core major includes LAN/WAN Networking, Database Management, and Project Management with a minor of Business.

Skills

LAN/WAN Networking, Windows Operating System, DBMS Management, PC Software installation and Configuration, Desktop Publishing, some Apple MAC software experience, Microsoft Office Suite, General Accounting, Browsers: Internet Explorer, Mozilla Firefox, Google Chrome) Mobile Devices: Tablets, Android, and iPhones.

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