Technical Support It

Matthew B Cupka, IT Support

Harvey Cedars, *****, New Jersey, 973-***-****, ********@*****.***

SUMMARY Dedicated Onsite IT Support professional with over 9 years of experience in technical support and diagnostics. Proficient in troubleshooting software, hardware, and operating systems, with a proven record of resolving technical issues promptly. Successfully provided end-user support for various devices, enhancing operational efficiency. Exceptional at guiding on-site technicians and documenting procedures. Ready to leverage unique skills to drive productivity and ensure seamless technology operations. WORK EXPERIENCE

01/2023 – 01/2024 vCare Technical Support Specialist, Konica Minolta Business Solutions

Ramsey, USA

Analyzed and troubleshot vCare technology issues via phone and email, providing efficient solutions to enhance user experience. Guided field technicians in the setup of vCare technology, ensuring seamless implementation of systems.

Resolved technical problems and ensured proper documentation was maintained for future reference.

01/2018 – Present Printer Technician, Konica Minolta Business Solutions Ramsey, USA Executed comprehensive on-site maintenance, repair, and setup of multi- functional devices, optimizing performance.

Resolved technical issues and ensured accurate documentation of all service activities.

Conducted technical diagnostics, testing, and adjustments to specifications using relevant texts, charts, and technical manuals. 01/2018 – 12/2018 Customer Service Associate, Atlantic Tomorrow's Office Tarrytown, USA Managed incoming calls and created support tickets for efficient issue tracking.

Executed password resets and created new user accounts in Active Directory (AD).

Conducted malware and virus scans on computers to ensure system security.

01/2017 – 12/2018 Technical Support, Spartech Solutions LLC Dover, USA Oversaw IT services for small businesses, enhancing operational efficiency.

Diagnosed and troubleshot software, hardware, and operating system issues.

Managed active directory and facilitated the setup of email accounts. Monitored server performance to ensure reliable uptime and accessibility. 01/2017 – 12/2018 ISS Consultant, Morristown Medical Center Morristown, USA Collaborated with project teams throughout the hospital to configure workstations efficiently.

Managed the lifecycle of computers, ensuring timely upgrades and replacements.

Coordinated the deployment of technology orders to optimize resource availability.

01/2015 – 12/2017 Technical Systems Analyst, Outfront Media Fairfield, USA Delivered primary technical support for end users of mobile devices, personal computers, and workstations.

Diagnosed and troubleshot software, hardware, and operating system issues, enhancing user satisfaction.

01/2014 – 12/2015 Technical Support Engineer I, L-3 Communications Mobile- Vision

Boonton, USA

Provided phone support for first responders using in-car DVR systems, ensuring swift resolution of issues.

Supported servers and applications that uploaded and stored vehicle surveillance footage.

01/2011 – 12/2014 Support Specialist I, Morristown Medical Center Morristown, USA Delivered primary technical support to end users for mobile devices, personal computers, and workstations.

Diagnosed and troubleshot software, hardware, and operating system issues, enhancing operational continuity.

01/2010 – 12/2011 Technical Support Representative, United Bank Card, Inc. Hampton, USA Collaborated with sales teams and merchants to resolve technical inquiries regarding credit card terminals.

Addressed and rectified technical and networking issues encountered by users.

01/2005 – 12/2014 Transport /Tech Aid– Part time, Atlantic Health Systems Morristown, USA Facilitated the transportation of patients throughout the hospital for procedures, diagnostic testing, and disposition.

SKILLS A+ hardware and software Windows server

TCP/IP WINS

DNS DHCP

Active Directory Microsoft Office suite

Exchange Server PC-Repair

Malware and virus scanning Problem-solving

Team player Technical support

Customer Service VOIP Knowledge

Service Desk Management Prioritization

Collaboration IT Equipment Management

Troubleshooting Windows Troubleshooting

A+ Certification Multitasking

Positive Attitude

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