Social Media Digital Marketing
Resume:
SUMMARY
Enthusiastic Communications graduate with hands-on experience in
customer service, social media management, and digital marketing. Skilled in engaging audiences, crafting compelling content, and analyzing digital trends to drive brand growth and customer satisfaction. Known for strong communication and problem solving abilities, with a passion for enhancing brand presence and improving customer experience
WORK HISTORY
Social Media Manager/ Customer Relations
TRANS-WORLD SECURITY SYSTEM LTD. 2017 to Present
Handled digital marketing campaigns across social media platforms
(Facebook, Instagram, Email)
Conducted regular market and content research to align online content with the company’s security-related services and products.
Designed and published compelling digital content such as flyers, promotional posts, and service updates tailored to various target audiences.
Conducted cold calling and telemarketing to introduce products and services to prospects.
Oversaw the IT needs of the organization, ensuring seamless communication, basic system troubleshooting, and platform maintenance.
Provided exceptional customer support through phone, email, and live chat, maintaining a 25% customer satisfaction rating Social Media Manager (Remote)
HARBYMOORE AGENCY 2021 to 2022
Created and scheduled engaging content across social media platforms (e.g., Instagram, Facebook, Twitter), increasing audience engagement by 20%
Analyzed social media metrics to assess campaign effectiveness and adapted strategies to enhance engagement
Assisted in managing digital campaign on Google Ads and Facebook Ads, targeting key demographics to increase traffic and conversions
Conducted research on digital marketing trends and competitor activities to refine content strategies
Create designs to create visually appealing graphics that align with brand identity
CHINYERE ONYEMACHI
CONTACT
*****************@*****.***
Lagos.
LINKEDIN:
https://www.linkedin.com/in/chinyere-o-
2264738b
Language
English – Proficient, Igbo – Native.
SKILLS
Digital Marketing: Social media
marketing, content creation, Google
Analytics, SEO basics, digital ad campaign
Customer Service: Problem-solving,
customer relationship management,
effective communication
Social Media Management: Content
scheduling audience engagement, trend
analysis (Twitter, Instagram, Facebook,
LinkedIn, Gmail & YouTube)
Technical skills: Google Ads, Facebook
Ads, Microsoft Office Suite, Canva,
Adobe Photoshop (basic)
Communication and Collaboration:
Strong written and verbal
communication, teamwork, project
coordination
EDUCATION
B.Sc. Mass Communication
COVENANT UNIVERSITY, OTA OGUN STATE.
2015
NYSC STATUS
PROFESSIONAL TRAININGS
Digital Marketing 2025
Corporate Asset Protection 2024
Sales Representative Training 2017
Customer Relationship Training 2016
Total Man Concept 2015
Entrepreneur Training 2014 – 2015
CERTIFICATIONS
Certified Protection Officer:
SCHOOL OF MANAGEMENT & SECURITY
SYSTEM – 2020.
Digital Marketing:
LAGOS DIGITAL MARKETING SCHOOL–
2025.
HOBBIES
Reading, continuous learning, watching
commercial Ads and movies
REFEREE
Available on request
Customer Support and Logistics Officer (Remote)
ONE KIOSK AFRICA 2021
Worked with management to optimize operations and ensure efficient delivery of goods
Managed client orders, vendor onboarding, and logistics coordination
Responded to customer inquiries and resolved issues via emails and calls
Supported day-to-day operations to ensure timely deliveries and customer satisfaction
Freelance Marketer (NYSC)
HOTFM 2016
Marketed radio station services to prospective clients for advertising opportunities
Engaged with clients to understand their needs and provided tailored advertising solutions
Created strategies to expand the station’s advertising reach large audiences
Industrial Training (Creative Department)
JASEK COMMUNICATIONS 2014
Assisted the department with advertising campaigns and marketing strategies
Collaborated with the team to develop creative concepts for clients project
Industrial Training SECURITY EXPRESS MAGAZINE 2013
Assisted the manager in conducting interviews with senior security officers for feature stories
Supported editorial tasks and helped managed content for publication
Team Member ALPHA TECH ADVERTISING CAMPAIGN 2013
Participated in a team based project to develop and execute an advertising campaign for Alpha Tech
Contributed to market research, campaign design, and execution strategies.
VOLUNTEER JOB
Campaign Organizer
SCHOOL CAMPUS BREAST CANCER AWARENESS CAMPAIGN
2015 (4 Weeks)
Led a campus wide campaign to raise awareness for breast cancer
Produced TV Commercials, created social media content, and organized events to educate students
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