Travel Agent Customer Support

Huma Nusrat Husain

*** * ***** ***** *****, Arizona, 85284 USA

Phone number: 480-***-****

************@*****.***

OBJECTIVE: To secure a career opportunity in which my knowledge, skills, and experience align.

EDUCATION

THE UNIVERSITY OF CALIFORNIA STATE CHANNEL ISLANDS Camarillo, CA, USA

MS: Biotechnology Graduated Oct, 2015

Graduated with a GPA – 3.47/4.0

Awarded CIRM (California, Institute of Regenerative Medicine) Bridges Scholarship at Stanford during MS

THE UNIVERSITY OF CALIFORNIA STATE CHANNEL ISLANDS Camarillo, CA, USA

MBA Graduated Oct, 2015

Graduated with a GPA – 3.47/4.0

JAWAHARLAL NEHRU UNIVERSITY New Delhi, India

M.Phil. Life Sciences Graduated July, 1997

JAMIA UNIVERSITY New Delhi, India

MS Biosciences Graduated July, 1996

Graduated with a GPA – 4.0/4.0 (evaluated by ierf)

First position in class

JAMIA UNIVERSITY New Delhi, India

BS Biosciences Graduated July, 1994

Graduated with a GPA – 3.8/4.0 (evaluated by ierf)

First position in class

NET (National eligibility test for lectureship) CSIR New Delhi, India

Cleared with scholarship

GATE (Graduate Aptitude Test) IIT New Delhi, India

Cleared

Work Experience

Customer Care Analyst

Grammar School

Oct 1999 to May 2025

●Conducted research to properly address all inquiries by customers

●Professionally led customer support interactions

●Responded to the queries of customers through calls, chat, and email, within the timeline

●Troubleshoot complex issues of customers

●Resolved conflicts.

●Escalated the calls when required

●Organized meetings

●Managed Calendar

●Coordinated various events

●Supported teams

●Managed office

●Involved in correspondence and documentation

●Provided accurate information to customers

●Processed all inquiries and solved problems of customers

●Contacted customers to clarify payments received without adequate documentation

●Managed and prioritized customer support requests on the phone, email, chat, and in person

●Partnered with the customer to find a solution and document learnings

●Built customer success plans.

●Identified and mitigated risks to a customer’s success plan

●Built relationships on strong grounds.

●Ensured retention and growth of strategic customers.

●Ensured cross-functional collaboration for the resolution of issues.

SKILLS:

●Expert in providing technical support for the different web-based applications across PC and Mac operating systems

●Experienced in providing product support in a service (SaaS) environment

●Excellent at handling sensitive information.

●Excellent organizational skills

●Excellent attention to detail

●Excellent at picking up applications of technology.

●Excellent communication skills

●Excellent at prioritizing multiple tasks and projects

●Excellent at managing deadlines and priorities.

●Excellent at mediating conflict and handling objections

●Excellent problem-solving skills.

●Excellent at managing difficult and complex situations.

●Excellent at implementing solutions to solve problems.

●Excellent at analyzing data.

●Excellent in cross-functional collaboration

●Excellent in teamwork

●Excellent at achieving targets.

●Highly motivated

●Innovative

●Detail-oriented.

●Excellent time management

●Excellent at solving problems.

●Excellent organizational skills

●Excellent at leading a group of coworkers.

●Excellent at multitasking

●Excellent analytical skills

●Excellent adaptability

●Good at troubleshooting

●Good at planning

●Good coordination

●Quick learner

●Strong work ethic

●Extremely hardworking.

●Highly focused

●Ability to work independently.

●Excellent in using computer-based resources for teaching as well as learning.

●Excellent at working on Google Meet, Google Docs, and other Google platforms.

●Proficient in Microsoft Office – Word, Excel, PowerPoint

Contact this candidate