Field Service Customer
Resume:
Jeremy Dowler
South Shore, KY *****
*********@*****.***
Professional Summary
Skilled in Manufacturing, Field Service (Remote) and Customer Service Maintenance. High Mechanical aptitude and above average Electrical with many years experience. Trained in 5's, lean manufacturing, and other forms of waste management and problem solving skills. Take pride in working safe, productive, and positive.
My resume shows a lot of movement since living in Ky. Most of it is due to union work, layoffs and strikes. I have been since building my resume to fit growth and compensation for my family and myself. Work Experience
Field Service Technician 2
Philips Health-Remote
October 2023 to Present
digital Xray and ultrasound equipment. Install, upgrade, repair, troubleshoot and preventative maintenance.
Work closely with customers.
Covering all hospitals in my territory.
Salesforce and Servicemax experience.
Software installs and upgrades.
Philips Field Service Engineer (travelling)
progressive Healthcare-Remote
April 2021 to October 2023
Service, PM, Install, Repair, Software Updates and testing Philips V60 and EV300 ventilators. Pm all Philips ultrasound equipment. Tempus Pro defibrillator. HS1 defibrillator. Use computer and phone to record for FDA critical paperwork. Communicate in a timely manner with customers on all work orders. Within 24 hours on incidents. Microsoft Excel, word and One Drive. Salesforce. Service max. Several certifications from Philips
Service Technician and Installer
CSC ServiceWorks-Columbus, OH
July 2016 to April 2021
Service all brands commercial washers and dryers. This includes rebuild, repair and regular service for Apartment communities, Senior living, College campuses and other supporting rolls and Correctional installations in Ohio, Kentucky and West Virginia. Service, rebuild and repair air machines for Kroger, Wal Mart, Speedway and other smaller chain companies.
I am required to use several types of hand and power tools. I am also required to lift up to 80 lbs. at any time.
I am required to work alone on a daily basis and receive all of my orders via smart phone. I am also required to maintain a clean driving record as well as a company vehicle with my own complete inventory. Impact Press Operator
Harbison-Walker-South Shore, KY
April 2014 to July 2016
Impact Press Operator for the company. Made bricks for the glass making furnaces. Used hand and power tools to set equipment to proper dimensions. The next step was to make brick and continuosly measure to ensure quality and dimensions always in specifications. We used different mixes for all the bricks which also had to be checked continuously as well.
As a Mixer I mixed the brick mixes with proper weights of each additive and mixed in large mixer. Also had to clean between mixes to ensure no contamination. Freight Conductor
CSX Transportation-Russell, KY
October 2011 to April 2014
As a Conductor I was responsible for the commodity of the train and it safely reaching its destination. I am responsible for the safety of the crew which consist of myself and the locomotive engineer. This is a dangerous job that requires all of your attention. I was on call 24 hours a day 7 days a week. I had been lated off from this position for almost 2 years and had to find work to provide for my family. I had to use hand tools for position. Troubleshooting skills to find problems and repair. Communication via radio with dispatch, via hand held radio and hand signals for locomotive engineer. This ensured safe train movement.
Production - Part Time
Heiners Bakery-Huntington, WV
March 2013 to June 2013
I started with company as part time to help out while being layed off from full time position at Csx Transportation. It is a production job with various hours. I am responsible for quality, housekeeping and safety. I work as pan helper, bagger, and operator. I had to leave this position to go back to railroad. They put me back to work for a month and then I was once again layed off.
Shift Supervisor
Ball Metal Food Container-Columbus, OH
October 2000 to October 2011
I started in the company as a utility operator and then grew within the company at a progressive rate. I was in all positions all the way to production supervisor. These positions included maintainer for 8 years, this position included but was not limited to running production, line Quality and Safety. The material used was a very thin metal that could cause major accidents. Worked on packaging conveyors and strappers. Beading machines, testers and can seamers.
As a supervisor I was in charge of production of two departments, Safety Meetings, Quality, Lean Manufacturing Principles, Troubleshooting, Training, Record Keeping, and Employee Reviews. I was the best at what I did and took a lot of pride in this job. Education
North Union High School - Denver, CO
January 1992 to December 1992
High School Diploma in College Prep Courses
North Union - Richwood, OH
January 1988 to December 1992
Skills
• Troubleshooting
• Communications (10+ years)
• Root cause analysis
• Power Tools (10+ years)
• Inventory control
• Calibration
• Maintenance
• Manufacturing
• Field service
• Mechanical knowledge
• Project Management
• 5S
• Lean Manufacturing
• Equipment repair
• Hand Tools (10+ years)
• Warehouse experience
• Six Sigma
• Time Management (10+ years)
• Quality control
• Forklift Operator (10+ years)
• ISO 9001
• Forklift
• Organizational Skills (10+ years)
• Materials handling
• Packaging
• Service Technician Experience
Certifications and Licenses
CPR Certification
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