Service Representative Customer

MARIA CONSTABLE

***** ******** ***** ***** *******, TX 77084 832-***-**** *********@***.***

Professional Experience

Alabama Department of Human Resources (Ask Staffing Inc.) Remotely-Houston, Texas

Customer Service Representative 11/2022 – August/2023

Total Calls daily incoming 65

•Answer all incoming calls with verbatim script for (Alabama Call Center) with Genesys Software.

•Evaluate Alabama Schools if on the National Lunch School Program for children in Virtual Setting for their free lunch Program.

•Validating demographic using the search tool for the children information.

•Escalations perform on address change; guardian change or any other issues for recipients who qualified for Summer Program 2021-2022

•Use Call Log tool to classify every call.

•Working with higher colleagues on Chat communication tool

•Using AWS software to work remotely from Home Office

•Hickory Training on PHI

•Proper training for Good Customer Service Representative

•Bilingual (Spanish) able to take calls with no problem.

Highmark Health Options (Talent Agency) Remotely – Houston, Texas

Client Service Representative 4/2022 – 9/2022

Total Calls daily incoming and outbound 55

•Coordinate transportation and access to service.

•Help with Pharmacy Questions

•Assisting the member with the grievances and appeals process.

•Answer all incoming calls through AWS software phone system remotely.

•Kept members informed about their plan and payment options.

•Focusing on quality and accuracy on work performance

•Communicate with team leaders and co-workers with Microsoft Team Chat

•Navigate the network for Physician’s and Medical Offices to members.

•Assisting member with payments charges on Doctor Offices or other facilities.

•Transfer calls to the appropriate designation of dept and in-house pharmacy.

•Schedule appointments for members at the doctor’s office if needed.

•Use CVS software for all pharmaceutical needs on medication for members.

Evolent (Talent Burst Agency) Remotely – Houston, Texas

Client Service Representative 9/2021 – 12/2021

Total Calls daily incoming and outbound 70

•Delivering exceptional service experiences with every client interaction

•Answer members, to help deliver the best healthcare at the best possible.

•Support members and provide care planning, conduct interventions, and collaborate with care teams.

•Communicate with management and co-workers with Microsoft Team Chat

•Navigate with Amazon Workspace and Outlook emails.

•Focusing on quality and accuracy of work

•Calculating required minimum distributions and creating tasks for completion.

•Use AWS software system for incoming calls.

IRS (Maximus) Remotely – Houston, Texas

Client Service Representative 9/2020 – 4/2021

Total incoming calls only 75-100

•Manage all calls to give customer services requests as directed by higher management and IRS regulations.

•Assist customers with online information within the IRS to have access to their accounts and transfer to the appropriate colleagues.

•Assist customers with communications regarding financial needs and service requests.

•Maintain customers information in our CRM, client profile, keywords, account information, updating addresses, suitability, or other fields, and terminating client relations)

•Help communicate with the customers with any issues and its remedies or the satisfactory completion of his/her request.

•Back up supervisor with CSR in his/her absence by taking customers calls, and checking voicemails, inbox, and emails.

•Assist and support CSR as advised by higher management as needed.

Girl Scouts of San Jacinto (Insight Global Staffing) Onsite - Houston, Texas

Head Lead Financial Admin 06/2019 to 10/2019

•Handle customer service inquiries and resolve problems within the company advisory.

•Create documents with Microsoft Word and Excel

•Schedule Team Leads engagement stay within the Company Trip

•Kept record of financial cost of merchandise with Girl Scout Cookies and retail products

•Deliver exceptional customer service experience while responding to daily customer inquiries.

Sunnova Solar Energy (Premier Staffing) Onsite - Houston, Texas

Collections and Customer Service 9/2018-01/01-2019

Total calls incoming and outbound 50

•Always profiling new and existing customers to uncover current and future financial needs with payment plan and schedule payment growth activities.

•Built existing and new customer relationships, which foster both continued and new business opportunities.

•Processing and closing accounts with existing customers according to company regulations.

•Assisted customers with general financing related questions.

•Prepared draw requests on consumer lines of credit

•Managed customer transactions payments for solar energy balances on accounts when necessary

•Build and cultivate long-term business with consumer relationships to ensure branch sales revenue and customer retention.

•Produced own sales through prospecting calls, follow-ups, and outside sales.

• Selling and promoting solar products and services to current and future potential customers.

•Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company.

•Implement daily morning hurdles to review the previous day sales productions and identify objections, for scheduled monthly meetings to discuss security and awareness of the company.

•Assist employees in all areas of business where needed including opening new accounts, paying, and receiving.

•Meet customer service needs and to foster an environment in which we all perform the best work in a team environment.

EDUCATION

LONE STAR COLLEGE, Houston, Texas

GED Certification, GPA: 4.00, March 2010

VICTORIA VOCATIONAL SCHOOL, Victoria, Texas

Business Administration, GPA: 4.00, 1984 – 1985

NATIONAL EDUCATION CENTER, Houston, Texas

Medical Assistance Administration, GPA: 4.00, 1985 - 1985

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