Administrative Assistant Customer Service

Wendy Millspaugh ***************@*****.***

Phoenix, AZ 85008 602-***-****

EDUCATION

Valencia Community College/University of Central Florida, Orlando, FL Aug 1993 – May 1997 Business / Marketing

PROFESSIONAL EXPERIENCE

Licensed Health/Life Insurance Advisor, USHealth Advisors, Phoenix, AZ May 2016 – Present

● Call potential clients to discuss their current insurance situation and determine their particular needs

● Establish relationships with potential clients and see if they qualify for our underwritten plan

● Submit client’s applications and obtain underwriting approval

● Analyze client's current insurance policies and suggest additions or changes

● Maintain current clients records and handle any incoming claims Legal/Administrative Assistant, Yoder & Langford, P.C., Phoenix, AZ Feb 2008 – Feb 2015

● Answered all incoming calls and monitored all emails

● Maintained master calendar and scheduled meetings, conference calls, and deadlines

● Prepared for all meetings and conference calls

● Created descriptions of time entries

● Set up monthly billing statements and execution of same Legal/Administrative Assistant, Yoder & Langford, P.C., Phoenix, AZ Jan 2005 – Aug 2006

(Same as above)

Customer Service Rep / Order Entry Lead, DBL Distributing, Scottsdale, AZ Oct 1998 – Sept 2001

● Answered multiple telephone lines and directed calls

● Completed general data entry and filing duties

● Worked closely with customers and fellow employees in mitigating problems

● Assisted customers with mis-ships, returns, credits, and shipment tracking

● Researched billing errors and created credit memos accordingly

● Communicated with sales representatives / management to avoid recurring errors

● Assisted e-commerce sales department during peak business times SKILLS

● Customer Service

● Communication

● Time Management

● Organizational Skills

● Detail Oriented

● Interpersonal Skills

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