Loan Officer Customer Service
Resume:
Angie Brigle
Loan Officer - American Nationwide Mortgage
Kingwood, TX
***********@***.***
Driven Loan Officer with over 20+ years of experience and an established track record of maximizing customer service opportunities and consistently exceeding performance goals. Demonstrated ability to handle highly confidential personal and financial information in a sensitive manner. Accomplished in identifying and capturing opportunities to accelerate expansion and improve profit contributions. Consistently averaging loan agreements and closings of more than 900k+ . Adept at working in fast paced environments, employing strong organizational skills with attention to detail. Bilingual in English and Spanish.
Work Experience
Loan Officer
American Nationwide Mortgage
March 2018 to Present
• Find potential clients, individuals, or businesses who are in need of loans and cultivate their business
• Meet with loan candidates to explain options and answer questions
• Act as a salesperson, persuading clients to obtain loans from their institutions rather than anywhere else
• Help clients through the process of applying for loans
• Analyze and verify loan applications to determine clients' creditworthiness
• Ensure that loans meet federal and state standards and requirements Loan Officer
American Mortgage and Equity Consultants
December 2017 to March 2018
Marketing and contacting former clients from current data base for future refinances. Targeted new borrowers through some social media and doing lunch and learns with realtors. Developed more business contacts promoting new products and services offered with new company. Loan Officer
First California Mortgage
June 2015 to December 2017
• Oversaw entire mortgage process including application, origination, underwriting and closing
• Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans
• Submitted application to credit analysts for verification and recommendations
• Developed business through strong referral base by providing tenacious client follow-up and exceptional service
• Worked with management to design plans to achieve sales goals, loan quotas and conference referrals
• Maintained compliance with federal lending regulations and bank underwriting policies
• Built and maintained relationships with realtors
• Worked on existing borrowers with refinances and cash outs to keep pipelines current and up to date
• Helped with new hires in branch with new mortgage systems and products Loan Officer
International City Mortgage
March 2015 to June 2015
• Originated loans
• Maintained relationships with realtors and builders
• Set up meetings with local home sellers, real estate professionals, lawyers and contractors to find prospective and referral loans
• Hold small conferences and meetings to explain the variety of financial products and services available.
• Self-maintained business and keep customer service up to date Loan Officer
Amcap Mortgage
May 2013 to March 2015
• Originated all residential loans, provide new loan products to realtors
• Marketed to new realtors and builders, building more relationships
• Assisted new borrowers with structuring loans with products available
• Kept pipeline flowing and constantly focusing on building stronger relationships with borrowers Loan Officer
New Penn Financial
January 2013 to May 2013
• Originated loans and marketed new branch in Houston area.
• Assisted new hires and helped with training
• Kept consistent relationships with client data base Loan Officer
Premier Funding
September 2012 to January 2013
• Originated mortgage loans
• Made sales calls inside and outside with new realtors and builders
• Marketed new products and stay consistent with new deals with a healthy pipeline Loan Officer
Wallis State Bank
January 2010 to September 2012
• Assisted existing bank customers with mortgage loans
• Helped market mortgage department to other branches
• Originated all residential loans
• Maintained customer service throughout the seven branches of the bank Loan Officer
Boehck Mortgage
January 2010 to January 2012
• Originated mortgages for home purchases, refinances, and new home construction
• Built strong relationships with local realtors, contractors, financial advisors, and other self-maintained lead sources, while also obtaining own phone networking system
• Focused on balancing workload and servicing customers and contacts
• Met with potential clients, review documents required for loans to determine best programs
• Analyzed financial and personal documents, assemble all required documentation for transmitting packages to lenders for preliminary approvals or denial in accordance to lender guidelines
• Prepared and process entire loan package from beginning to closing
• Maintained a strong client base, provide customer service support the results of referrals and repeat business
Loan Officer
APB Mortgage
May 2002 to October 2004
• Surpassed other loan officers and was awarded Top Monthly Producer for 12 months
• Assisted with the new hired and trainees, helped sales team maintain a positive, competitive sales attitude
• Originated loans from phone calls sent by company's own networking services as well as self- maintained sources. Processed and prepared all loan packages accepted by underwriters for submission
• Attended all closings, and consulted all clients of details and changes on loan transactions Education
High school or equivalent
Skills
Sales
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