Fraud Analyst Business

Yolanda Reid

Charlotte, NC ***** • 704-***-**** • *************@*****.***

Professional Summary

Motivated Fraud Analyst touting 15 years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in analytics and fraud pattern detection. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Accomplishments

Collaborated with team of associates in development of new procedures for Detection Fraud Monitoring Department.

Achieved ABA Certificate in Operational Risk Management by completing courses with accuracy and efficiency.

Skills

Customer Accounts Management

Data Analysis

Verbal and Written Communication

Customer Care

KYC (Know Your Client)

ABA Certificate in Operational Risk

Management

Analytical and critical thinking skills

Ability to work in a high-stress, fast paced and

rapidly changing environment

Client Support

Office Procedures

Account Information Review

Customer Transactions

Special Projects

Computer skills/Microsoft Word

Fraud Prevention and Detection

Trend Analysis

LexisNexis Accurint

Information Validation

Case Analyzation

Activity Monitoring

Staff Training

Predictive Modeling

Judgment and Decision-Making

Work History

Fraud Analyst/Business Analyst, 03/2015 to 04/2023 Truist Bank

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Analyzed large amounts of data to find patterns of fraud and anomalies. Contacted customers directly to notify of fraudulent activity and minimize impacts. Provided exemplary level of customer service to clients and company personnel. Carried out day-day-day duties accurately and efficiently. Proved successful working within tight deadlines and fast-paced atmosphere. Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Offered friendly and efficient service to customers, handled challenging situations with ease. Developed and maintained courteous and effective working relationships. Gathered, documented and modeled data to assess business trends. Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.

Customer Service Associate, 03/2014 to 02/2015

Aon Hewitt

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Senior Fraud Analyst, 11/2003 to 11/2012

Wells Fargo

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions. Participate in various exception processing responsibilities, including but not limited to Internal GL Reconciliation, GSMOS/OFAC processing, and handling and tracking internal and external customer investigation issues via Intelligence Case Management System Responsible for account screening, reviewing daily payments that stop for possible regulatory sanctions and processing and verifying incoming and outgoing USD funds transfer Responsible for detecting fraud, suspicious transactions or those in violation of applicable BSA/AML/OFAC laws and regulations

Education

B.S.. Business Administration

Livingstone College - Salisbury, NC

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