Project Coordinator Administrative Support

Kortney Peterson Shine

Hendersonville, North Carolina 828-***-****

*******.*.********@*****.*** https://www.linkedin.com/in/kortney-peterson-shine-53898a5b/

Strategic Account Management Professional

Dynamic and results-driven professional with hands-on experience in supplier relationship management analyzing operational needs (SLAs/KPIs), creating and maintaining strong stakeholder relationships, negotiating contracts, as well as resolving conflict, managing the contract life cycle and change management. Managing projects and accounts while simultaneously creating savings, cost avoidance and requesting changes while maximizing company profits. Demonstrated expertise in evaluating, improving and implementing strategies, processes, policies and contracts. Adept at managing multiple high-value Suppliers. Excellent financial, legal, and communication skills, and keen sense of responsibility as it relates to task prioritization and overall results. Capability to build and maintain effective working relationships. Genuine desire to create a positive, supportive, collaborative work environment where people feel respected and valued. Possess strong IT knowledge particularly in MS Office, SAP, Salesforce, Asana, Dynamics. Proven expertise in:

Supplier Segmentation

Performance Management

Risk Management

B2B2C solutions

Human Capital Management Software Solutions

Collaboration and Communication

Contract & Compliance Management

Innovation

End-to-end implementation delivery

RFx Processes

PROFESSIONAL EXPERIENCE

Workhuman, North Carolina, USA, 2022-2025

Sr. Partner Account Manager,

Proactively being aware of the wants and needs of our internal and external stakeholders while simultaneously meeting our corporate goals and objectives.

I was accountable for fostering relationships between internal/external stakeholders, to create a harmonious relation with an open two-way communication channel to ensure a successful partnership; where sharing forecasts, innovation and process improvement is accepted and joint problem solving is used. Sourcing and executing strategic onboarding merchandise vendors by conducting Discovery, RFI, Contract/Pricing Negotiation, Internal Set up and third-party integration connections. Managing the contract lifecycle ensuring adherence to legal, ethical and regulatory requirements and ensuring that contract terms were met. Identifying and mitigating supply chain risks, ensuring business continuity and implementing contingency and alternative solutions where needed. Implement and monitor SLA/KPIs using scorecards and dashboards to track and evaluate supplier performance. Acting as the single point of contact for any internal/external stakeholder queries, escalations, or problems, while also strategically analyzing data using PowerBI to identify areas of success, improvement, and leverage to be used in future negotiations. Assisting Sr. Management and C-suite executives in leading the Account Management team and working to develop new and improved processes, expansions, cost savings, tools etc. to support the business, with the ability to communicate and present ideas, concepts concisely and clearly to get the buy in from all stakeholders involved.

Key Contributions:

In 2024, I conducted 10 new supplier RFIs whom all went live, reviewed 8 existing partner contract and amended 6 current contracts.

Reviewed and implemented new strategic contract for Workhuman’s largest merchandise Partner (80M annual spend) to mitigate risks identified.

Developed further revenue by expanding suppliers into untapped regions of APAC, LATAM and Schengen Region

Reduced onboarding process by 3 months through process optimization

Reduced overall internal and external stakeholder meetings by 33%

Identified, created and implemented cross-functional project of uneconomical returns creating improved CSAT scores, reduces FRT and RTT, and creating savings for both Workhuman and the stakeholder.

Created and Implements GMSE structure for all merchandise suppliers

Partner Account Manager, Social Representative, Dublin, Ireland 2020- 2022

Managed local and global projects and coordinated with the many different business functions that resulted in financial and performance efficiencies.

Worked with many different business functions to coordinate supplier onboardings using strategic and operational focus with exceptional organizational skills. Negotiated and managed the contract life cycle of enterprise and mid-level supplier contracts successfully that met both the supplier and Workhuman needs while mitigating any potential risk to the company. Evaluated supplier management practices and made recommendations to drive further development. Assisted in identifying areas of improvement through KPI/SLA analysis and providing recommendations and insights internally. Sought optimizations in the supplier management processes that resulted in both financial and performance improvements, and efficiencies where available.

Key Contributions:

Saved 62.5% in professional services inflation negotiations.

Secured a 35.7% decrease, approx. $300k savings annually, in India’s taxation.

Expanded and created new revenue by expanding supplier contracts into Canada

Implemented a new Supplier ESG/CSR process within the Supplier Relationship Management (SRM) team.

Revamped and manage regular business reviews with current Partners.

Publicis Groupe, Resources, Dublin, Ireland

(Sr.) Buyer, Global Procurement, Social and HR Representative, 2018 to 2020

Led local and global indirect and direct procurement projects, including Operations, IT, Marketing (print and production) projects to ensure beneficial terms and conditions of contract were agreed and executed.

Identified and consolidate requirements and analyzed market position to mitigate risk factors and ensure smooth procurement operations. Formulated and implemented sourcing strategies to achieve lowest total cost of ownership and minimize supply chain risk. Travelled to London and New York multiple times to ensure smooth execution of projects. Executed meetings with the C-suite Officers to present project status updates. Sourced vendors prepared and issued RFx documentation to solicit bids from qualified vendors and select potential vendors to complete the project and used ERP tools such as SAP to streamline process and manage data/reporting. Developed and negotiated contractual terms to increase organizational profitability. Created and execute communications and business plans to achieve targeted productivity. Prepared departmental financial budget to meet the procurement team’s needs. Acted as HR representative for procurement team to assist in administration tasks.

Key Contributions:

Saved 17% (10.8M) in a 64M contract for Marketing products and services.

Saved 23% (1.15M) in a 5M contract for Operational services.

Secured 24% (816k) in a 3.4M contract for professional IT services.

Reduced 40% software renewal cost by proactively utilizing negotiating skills.

Saved 25% (1M) on a 4M Global contract by utilizing synergies across Publicis Agencies and markets.

IMC Cinema Group, Dublin, Ireland

Operations and Property Manager, 2017 to 2018

Oversaw day-to-day operations, including accounts, payroll, and budget to manage cinema and business properties.

Managed overall operations of 3 cinemas and 2 commercial properties. This included product selection, employee duties, payroll, accounting, invoicing and budgets across Ireland. Although my main responsibility was the previously mentioned 5 properties, my duties were not limited to just those as I was also responsible in assisting other team members with the companies remaining properties. Additionally, I was given the extra responsibility of operating IMC Cinemas social media platforms and customer outreach by keeping the customers up to date on any exciting events taking place, as well as, responding to any questions or problems that occurred while at the properties.

Key Contributions:

Organized a grand launch of newly acquired cinema.

Relaunched the cinemas social media platforms that increased profitability.

Processed Payments

DataON, Anaheim, California

Marketing and Sales Administrator, 2016

Renovated the company’s database to increase efficiencies, and supervised website re-construction.

Oversaw order-processing system to track sales and ensure timely deliveries. Created case-studies to provide detailed information of product to potential buyers. Collaborated with potential clients via sales calls and emails to increase sales volume. Redesigned the organizational website to updates all necessary information. Manage all social media accounts to generate high volume of potential sales and connect with others in the IT industry. Developed marketing campaigns to achieve targeted market presence. Organized trade shows to bring together buyers and sellers.

Key Contribution:

Increased sales by improving sales and marketing operations.

Updated organizational database, creating an accurate overview of the company’s profits and sales.

S.L. Home Fashions, Vernon, California

Buyer, 2015 to 2016

Performed as buyer to reduce buying cost and increase profitability.

Collaborated with suppliers and buyers across China and the US to buy quality products at minimum cost. Managed and updated company database to reduce data redundancy and save time. Maintained QuickBooks to easily track sales by customers. Oversaw inventory controls to track and fulfil demand requirements. Researched and approved colors and designs according to latest market trends.

Key Contribution:

Accomplished successful international communication with vendors.

EDUCATION

MSc in Business Management (2017), Trinity College of Dublin, Dublin, IE

Bachelor of Science (2015), University of Delaware, Newark, DE

ADDITIONAL EDUCATION

Big Rocks, Big Results (2023), Workhuman, Dublin, IE

Contract Negotiation Clinic (2022), Gartner, Dublin, IE

Effective Communication Skills (2022), Workhuman, Dublin, IE

Stakeholder Management & Communication (2022), CMG, Dublin, IE

Boost Resilience and Mindfulness (2022), Workhuman, Dublin, IE

Psychological Safety at Work (2022), Workhuman. Dublin, IE

Aspiring Leaders (2021), Workhuman, Dublin, IE

The 7 Habits of Highly Effective People (2020), Workhuman, Dublin, IE

The 5 Choices to Extraordinary Productivity (2020), Workhuman, Dublin, IE

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