Medical Assistant Customer Service

Kayla Harvey

Roanoke, VA *****

**************@*****.***

+1-434-***-****

RELOCATING TO GEORGIA

Professional Summary

Competent team player with clerical and Healthcare skills looking for a position in a busy, growing medical facility. A history of leadership skills to utilize with my profession as a medical assistant, seeking a medical assistant position.

relocating to GEORGIA

Willing to relocate: Anywhere

Work Experience

CSR - Customer Service Representative

RXO-Salem, VA

May 2025 to Present

Check in trucks, after all routes are done, answer to emails, call driver teams if needed of they are runing early or late. Confirm with drive team with what’s being brought back after pre check in. Student Medical Assistant (externship)

Carilion Family Medicine-Salem

September 2019 to November 2019

• Checking patients in and out

• Answering multiline phone

• Verifying insurance information

• Prior authorizations for patients and monitor prescription filling on PMP

• Scheduling follow up and new patient appointments

• Pulling medical records by request

• Collecting urine and oral specimens for routine drug screen

• Administering injections

• Obtaining vital signs

(Through Temporary Agencies)

Machine Operator/Material Handler

Magnets USA-Vinton-VA

October 2017 to January 2018

• Pealing out magnets

• Operating shrink-wrap machine

• Disassemble magnets for shipping

Picker/Packer

HSN-Roanoke, VA

January 2017 to July 2017

• Picking items

• Scanning items for customers' orders

Representative, Customer Service

Orvis Company-Roanoke-VA

November 2016 to January 2017

• Sales - Answering phones calls

• Placing customer orders

• Filling applications for credit customers

Fullfillment Specialist

Protos Security-Roanoke, VA

Speaking with different vendors for security slots, negotiation prices over the phone, and sending off prices to stores to see if it’s approved or not!

Education

AAS in Medical Assistant

ǀ ECPI University-Roanoke, VA

September 2019 to September 2019

Skills

• Dispatching

• Intramuscular, intradermal, and subcutaneous Autoclave instruments Suture and staple removal Point of care testing Blood typing, phlebotomy Microsoft office, word, excel Use of EHR

• Clerical Experience

• Patient triage

• Powerpoint

• EMR Systems

• Logistics

• Snellen, Ishihara, and Jaeger Eye and ear irrigation Injections

• Epic

• Quality Assurance

• Documentation

• Data entry

• vital signs Vision Screening

• Medical Billing

• Management

• training

• Venipuncture

• Commercial driving

• retail sales

• Laboratory Experience

• CPR

• Phone etiquette

• MS Office

• Insurance Verification

• Microsoft Outlook

• Medical Office Experience

• Medical Scheduling

• Microsoft Excel

• Patient Care

Certifications and Licenses

Non-CDL Class C

Certified Medical Assistant

Driver's License

Contact this candidate