Customer Service Data Entry
Resume:
CONNIE JACKSON
*** ***** ***, **********, ** ****4
**********@*****.***
Objective: Hardworking, cheerful, dedicated individual seeking an administrative assistant/office/customer service/data entry position that allows me to showcase my office knowledge on different levels, accounts receivable, data entry skills, typing skills, customer service experience and willingness to learn to be a valued member of your team.
Education: Northcentral Technical College, Wausau, WI
Technical Diploma in Office Assistant May 2020
Technical Skills:
Office equipment knowledge: Computer, multi-line Phones, credit card machine, process online
payments, copy machine, fax machine
Microsoft Office (Word, Publisher, Excel, PowerPoint)
60 WPM
Work Experience
Sutton Transport/Dohrn Transport April 29, 2024 - present
Customer Service Representative Sutton Transport/Dohrn Transfer
Answering a high-volume number of incoming calls and resolving an array of different inquiries
Tracking drivers to see what their time arrival will be
Tracking locations and freight ETAs
Creating tickets that require investigating of missing, misdelivered or damaged freight
Directing calls or emails to appropriate departments
Navigating several tabs and software throughout the workday
Responding to incoming emails with questions of freight
CLI, McCleod and Maven software
Delivery stellar customer service to all I encounter
Accounting Administrative Assistant S.C. Swiderski SSept 2022 – May 11th, 2023
Reconciling gas receipts
Collecting invoices for weekly check printing, cross referencing invoice information with spreadsheets, checking for any discrepancies
Distribute daily mail to corresponding departments and staff
File all invoices after they are paid
Contact vendors with outstanding lien waivers
Scanning and attaching invoices, lien waivers and Certificates of Insurance in system
Office Assistant. K&A Manufacturing Aug 2020 – Aug 2022; June 2023-March 2024
Entering Purchase Orders
Answer incoming calls; transferring to proper recipient
Scanning, renaming, and attaching all documents from customer service and accounting
Filing all documents after attaching them in the system
Switchboard/Scheduling. Orthopaedic Associates of Wausau Jan 2020 – March 2020
Work in a fast paced environment to complete tasks efficiently
Answer incoming calls; schedule/cancel/reschedule patient appointments. Enter in referrals received, take Workman’s Comp information, process 2nd opinions
Fax for records and imaging. Verify insurance
Skills: multi-line phones, copy/fax machine. Microsoft Office (Word, Publisher, Excel, PowerPoint). 60 WPM
Business Assistant. The Centre For Well Being Feb 2019 – October 2019
First point of contact for patients. Answering incoming phone calls. Schedule, reschedule, cancel appointments
Billing: enter insurance information, take payments, add new patients to the system, calling to schedule referrals and following up with provider when scheduled, take messages for providers
Office equipment: Computer, copy/fax machine, Microsoft Office (Word, Publisher, Excel, PowerPoint), 60 WPM.
Medical Receptionist (Temporary). Sport and Spine Oct 2018 – December 2018
First point of contact for patients. Check patients in and schedule future appointments, print required papers for the therapists to fill in for the chart and what therapy was done
write in charges, post charges in their chart online for billing, keep a calc tape of the day’s monetary transactions and charges, close out end of day, including the deposit, and all required reports.
File post-appointment charts. Pull charts for following day’s appointments, create new patient charts
verify insurances.
Medical Receptionist (Temporary) Aspirus Sept 2018 - Oct 2018
First point of contact for patients; Check patients in and out for appointments, schedule future appointments, take incoming calls, verify insurance coverages
Get charts pulled for current days appointments, have proper documents signed and put in charts
File completed charts
Achievements:
Member of Phi Theta Kappa Society at Northcentral Technical College
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