Team Leader Customer Service
Resume:
Ntombifuthi Mofokeng Resume
Email: *********************@*****.***
Personal Details
Date of Birth : 2000-01-17
Identity Number : 000**********
Nationality : South African
Languages : English (1st)
IsiZulu
Sesotho
Gender : Female
Employment
Company : Merchants (CELL C)
Job Title : Call Centre (Inbound) Customer Service Agent Period : 15 May 2022 – to date
Report To : Team Leader
Key Performance Areas
• Account Maintenance
• Query Resolution
• Bill Disputes
• Technical query resolution and data capturing
• We are the frontline of Infinity Cell C Business unit and we receive inbound calls Company : Workforce WF360
Job Title : Debt Collector (Learnership)
Period : January 2021 – December 2021
Report To : Manager
Key Performance Areas
• Leads the debt collection process for assigned customers.
• Contacts customers by phone, email, and mail to recover a debt.
• Keeps detailed notes and records of all communications and actions.
• Answers questions customers have about billing statements. Education
2016 : Matric
Computer Literacy
• Microsoft
• Microsoft Word
• Microsoft Power Point
• Microsoft Excel
• Microsoft Access
• Data Capturing
2
References
Zweni Zondo
Team Leader Merchants (Cell C) 071-***-****
Sithandiwe Nkosi
Manager Workforce 011-***-**** / 072-***-****
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