Call Center Customer Service
Resume:
Lebohang Motoai
***************.**@*****.***
*** ****** ******, ********** ***** 1, Soweto, 1754
South African Female DOB: 07 February 1991
Languages: English, Sesotho, IsiZulu
Professional Summary
A proactive and customer-focused professional with strong experience in call center operations and administrative support. Skilled in resolving customer queries through multiple channels, managing correspondence, and supporting back-office operations. Dedicated to delivering exceptional service and contributing to team success. Core Skills
Customer Service & Call Handling
Written & Verbal Communication
CRM Systems & Record Keeping
Problem Solving & Escalation
Team Collaboration
Administrative Support
Work Experience
Call Center Agent
Merchants (Infinity) Oct 2020 – Present
Handle inbound/outbound customer interactions via phone, email, and SMS.
Resolve queries and provide product/service information.
Escalate priority issues to relevant management and ensure timely follow-up.
Maintain accurate call records in CRM systems.
Assist with written correspondence by gathering data, proofreading, and submitting for approval.
Manage both physical and digital mail and ensure correct routing.
Collaborate across departments to deliver cohesive support. Contact Center Representative
Networx for Career Development Sept 2018 – Present
Provided updated information about college programs and fees.
Assisted students and prospective learners with course queries. Home-Based Caregiver
Thusang HIV/AIDS Relief Project Feb 2013 – Mar 2014
Offered home-based health support services and community outreach.
Participated in care and health education for affected families. RTA Buddy Up / Job Shadowing
Merchants (Infinity) Sept 2024 – Present
Engaged in peer learning and operational support activities. Education
Grade 12 (Matric)
Mokgome Secondary School Jan 2007 – Dec 2010
Basic Computer Certificate
Humana People to People Jun 2011 – Dec 2011
References
Nako Ntjatje – Back Office Team Leader
084-***-**** ️ ********@**********.*****.**.** Katlego Mohale – Call Center Team Leader
081-***-**** ️ ***************.**@*****.***
Ntombi Gift Masimini – B-O Team Leader
074-***-**** ️ *********@***********.***
Contact this candidate