Administrative Support Customer Service

Naweed Azam

HR & Admin Officer

***********@*****.*** +974-******** Doha, Qatar

PROFILE

Motivated HR professional with extensive experience in managing critical HR functions and enhancing communication between management and employees. Dedicated to creating meaningful impact, I aim to foster collaboration and drive organizational success. My skills in employee engagement, strategic communication, and team leadership equip me to contribute effectively to any team. Seeking new opportunities to implement best practices and elevate workplace culture. Familiarity with Qatar labor law and best HR practices. PROFESSIONAL EXPERIENCE

Administrative Officer

AMWAJ Ras Laffan, QatarEnergy 07/2023

•Recruitment & Onboarding: Managed fullcycle recruitment, including sourcing, screening, and interviewing candidates. Oversaw new employee onboarding, orientation, and documentation while ensuring compliance with hiring policies and labor regulations.

•Administrative Support : Arrange transportation, Gate-passes, Material passes, travel requests in a time- effective way. Answering Phones Calls & Managing Emails Correspondence ensuring timely and appropriate follow-up.

•HR Documentation & Compliance: Maintained and updated employee records (contracts, IDs, certifications). Prepared HR documents such as contracts and transfer letters while ensuring confidentiality and compliance with organizational policies.

•Employee Relations: Acted as the primary point of contact for employee queries. Supported disciplinary and grievance procedures, and contributed to promoting a positive work culture while efficiently resolving conflicts.

•Implement systems to improve administrative efficiency and communication in line with QE LNG (RL) facilities Procedure.

•Payroll & Attendance: Collected and verified attendance, leave, and overtime records. Coordinated with the payroll department to ensure timely and accurate salary.

•Ensure compliance with all HR & Administration legislation and keep up to date with changes which may affect the company.

•Conduct exit interviews and other formalities required for resigning/terminated employees.

•Assist HR Managers to implement effective organizational structures which reflect the company's busienss goals.

•General Administration: Maintained organized records and filing systems, ensured timely replenishment of stationery supplies, and coordinated office equipment servicing to support smooth operations, efficiency, and accessibility.

EDUCATION

Master of Business Administration MBA (Human Resource Management) Amity University Online

present

Bachelor of Business Administration (International Business) MIT Savitribai Phule Pune University

• Specialization in Human Resource Management

• Cumulative CGPA 8.1/10

• Relevant Coursework: HR Analytics

Internship: Danfoss Technologies Pvt. Ltd. – Supported HR operations and gained hands-on experience in corporate HR functions.

Graduation

Al khor International School (CBSE)

Doha, Qatar 2008 – 2020

Qualified for the National Round of the GCC Asianet Think and Learn Challenge

(2016–2017)

CERTIFICATES

Extra Certification — • Environmental Management & Sustainability • Disaster Management With Advanced Emergency • Integrated Management System Internal Auditor • Behavioral Based Safety Management • Analysis Of Accident & Incident Investigation • Principles of Risk Assessment Techniques • Management of Change in Process Safety • First Aid At Work • Principles of Risk Assessment Techniques Essentials Of Fire Safety Principles COSHH - Control of Substance Hazardous to Health ACHIEVEMENT — Client Services & Administrative Coordination Consolidated Contractors Company (CCC) Client Relationship Management Workforce Support Operational Logistics Managed administrative documentation and logistical support for over 300 CCC employees, including processing QIDs, gate passes, transportation, and accommodation arrangements, ensuring smooth daily operations. Acted as the primary liaison between CCC and internal departments, maintaining compliance with company policies and regulatory standards. Office Mobilization & Administration Técnicas Reunidas Qatar, Ras Laffan Successfully led the mobilization and setup of Técnicas Reunidas Qatar's administrative office, including procurement and installation of essential office equipment and resources. Coordinated the launch of operational activities to establish a fully functional and compliant administrative environment aligned with project deadlines and operational needs.

KEY HIGHLIGHTS

Key Skillsets — Proficient in identifying and resolving HR and administrative challenges that impact workforce efficiency and project timelines, ensuring seamless operations and minimal disruption. Adept at working within organizational policies and labor regulations, ensuring full compliance in all HR and administrative processes. Experienced in providing comprehensive support across HR functions, including employee coordination, timekeeping, documentation, recruitment assistance, and day-to-day office administration., CORE COMPETENCIES — Administrative & Office Management HR Records & Documentation Employee Relations & Support Communication & Interpersonal Skills Leadership & Team Management Planning, Organization & Execution Documentation, Reporting & Compliance Recruitment & Onboarding Support

EXTRACURRICULAR ACTIVITES

EXPO 2023 DOHA-QATAR – Volunteer Work

10/2023 – 03/2024 Doha, Qatar

• International Horticultural Exhibition.

• Volunteer work as Ticketing Volunteer Commercial.

• Certified Qatar Host .

AFC ASIAN CUP QATAR 2023 – Volunteer Work

• Volunteer work as Workforce

• Review documents of Volunteer

• Management of documents.

SKILLS & INTERESTS

Technical Skills

• HR Software

• Recruiting

• Leadership

• Microsoft Office Excel, Word, Powerpoint

• Time management

• Employee Engagement

• Communication

PERSONAL DETAILS

Date of Birth: 15 Aug 1999

Languages Known: English, Urdu and Hindi, beginner Arabic Nationality: Indian

Religion: Muslim

Passport Details: S2359611 Place of Issue: State of Qatar, Date of Expiry 25/03/2028 QID No. 299******** Date of Expiry 25/12/2025 NOC Available License: Availaible State of Qatar Expiry 14/11/2028 Personal Car Available DECLARATION

I hereby state that all the information noted above is accurate to the best of my beliefs and I take full responsibility for the correctness of the information.

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