Customer Service Office Manager
Resume:
Melissa Heiser
PO BOX ****
Odessa, TX *****
November 2014-Current UsAutomax- Odessa, Tx
Office Manager Assistant
Provides general office support with a variety of clerical activities and related tasks. Office Administration will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, the flow of correspondence, requisition of supplies as well as additional clerical duties. Data Entry, Microsoft Outlook, Organization Skills.
Sep 2008- March 2017 Community National Bank - Odessa, Texas
Bank Teller / New Accounts Specialist
Principal Responsibilities and Duties
Represents the bank to the customer and professional manner.
Furnishes prompt efficient, and accurate service in processing transactions.
Assists customers with all their financial needs. Deposit, loan payments, money orders, certified checks, cashing checks, Visa / MasterCard, cashing in savings bonds, selling travelers checks. Balancing teller drawer and daily work.
Collections teller processing of incoming and outgoing collections.
Backup vault teller, order and sell money as needed, daily reports.
Answer phones & provide customer service when needed.
Open and closing Procedures.
Skills and Abilities Required
1. The ability to operate as online teller terminal and other standard office equipment.
2. Interpersonal skills necessary to represent the bank in a positive fashion in dealing with customer/ teller transactions.
3. Knowledge of all teller functions and bank products
Jun 21, 2007 - Jul 01, 2008 Walmart - Odessa, Texas
Sales Associate
Provide customer service, use handheld computers. Produce department, set displays. Oversee floral department while the company looks for permanent replacement as well as worked the produce department.
Dec 27, 2005 - May 19, 2007 Telvista - Odessa, Texas
Customer Service Representative
Conferred with customers by telephone in order to provide information about the products and services provided, took orders, canceled accounts. Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken. Determined charges for services requested, collected payments and arranged for billing.
Mar 03, 2002 - Jan 12, 2005 Town & Country - Odessa, Texas
Sale Clerk
Greeted customers entering establishment fast, efficient manner, received payments by cash, check, credit cards or automatic debits. Issued receipts, refunds or change due to customers. Audited and kept an accurate register. Established and identified prices of goods, services and tabulated bills using calculators, cash registers and price scanners. Maintained clean and orderly store and checkout areas.
Education
Aug 2005 - Oct 2005 Odessa College ABE - Odessa, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Driver's License
Class C - Standard Driver's License
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