Customer Service Team Leader

CURRICULUM VITAE

RELEBOHILE MARIA SIBI

Mobile: +27-836-***-*** Email: *********@*****.***

Address: *** ****** ******, *** ** Protea Glen, Soweto, Gauteng, South Africa PERSONAL PROFILE

Experienced Stock Controller and Administrative Specialist with over 23 years of expertise in warehousing, stock management, distribution, and customer service. Adept at resolving customer queries, managing high-value stock (up to R25 million), and ensuring smooth operations across the Warehouse, Distribution, and Sales departments. Proficient in liaising with courier companies to guarantee timely deliveries and managing procurement processes in SRM for the Warehouse and Stock departments. My strengths include excellent administrative and technical skills, a solid understanding of operational processes, and a commitment to delivering exceptional customer service, underpinned by a deep knowledge of Batho Pele principles.

EDUCATION & TRAINIG

• MS Excel Secrets of Excel – Bytes, 2015

• Customer Excellence – Ikhwezi Human Resources Consulting, 2003

• Human Resource Management – Innovation Business College, 1999

• Matric – 1998

KEY SKILLS

• Stock Management & Reporting

• Customer Excellence & Relationship Management

• Leadership & Team Management

• Warehousing & Distribution

• Process Improvement & Efficiency

• Administration & Documentation

• Industrial Relations (IR) & Human Resource Principles

• Time Management & Organizational Skills

SYSTEMS PROFICIENCY

• SAP (ERP & CRM)

• SAGE Evolution

• WMS

• Cquential

• Carridge

• FLO

PROFFESSIONAL EXPERIENCE

Freight Consultant – Wheco Group

August 2023 – Present

• Liaise with customers, couriers, and transporters to ensure the timely delivery and receipt of orders.

• Train and mentor new admin staff, maintain accurate employee records, and conduct performance appraisals.

• Process sales orders, waybills, and manifests using Sage Evolution; ensure orders are delivered to customers and received in the warehouse.

• Conduct regular customer service follow-ups, arrange customer collections, and process faulty item exchanges.

• Perform daily stock counts, investigate variances, and ensure accurate stock reconciliations.

SASSA Call Centre Team Leader – Ison Xperiences

August 2022 – August 2023

• Managed and led a team of 21 agents, addressing performance issues and implementing necessary disciplinary measures.

• Developed and maintained daily, weekly, and monthly performance reports.

• Cultivated strong internal and external relationships, ensuring smooth escalation processes.

• Delivered regular team feedback and monthly performance presentations. Order Coordinator – RenttechSA

September 2021 – March 2022

• Managed order releases monitored stock levels across 7 branches and ensured stock procurement aligned with customer needs.

• Conducted regular stock counts and reconciled variances, overseeing inventory control.

• Assisted as a reliever for the Checking Supervisor and Dispatch Supervisor when needed.

Operations Manager (Entrepreneur) – Poultry Farm

January 2019 – April 2021

• Managed the daily operations of a poultry farm with 5 employees.

• Oversaw all aspects of farm management, including stock control, resource planning, and staff supervision.

Distribution Team Leader – Coca-Cola Beverages Africa January 2018 – December 2018

• Coordinated daily communication and debriefings to ensure efficient delivery processes.

• Managed a team of 15 owner-drivers, ensuring on-time and complete deliveries.

• Maintained and updated driver routes, monitored KPIs, and analysed delivery performance.

Senior Resource Planner – Coca-Cola Beverages Africa January 2014 – December 2017

• Planned and re-routed vending truck deliveries, monitored truck tracking, and controlled daily KPIs.

• Managed stock ordering from inter-depot plants and Coca-Cola Canners to ensure supply chain efficiency.

Stock Supervisor, Acting Stock Manager – Coca-Cola Beverages Africa November 2011 – December 2014

• Managed stock control for up to R25 million worth of inventory, conducted investigations into stock discrepancies, and maintained inter-depot reconciliations.

• Led a team of 5 stock clerks and 8 site controllers, ensuring proper stock management procedures were followed.

Stock Clerk – Coca-Cola Beverages Africa

November 2008 – October 2011

• Processed stock corrections, conducted daily stock counts, and maintained accurate records of inventory transactions.

Receptionist/Secretary – Siphelele Consulting

November 2000 – December 2007

• Operated the switchboard, managed databases, handled correspondence, and assisted with tender administration, flight bookings, and general office duties. REFEREES

1. Tumelo Shima

Admin Manager, Wheco Group

Contact: 065-***-****

2. Arleen Mansingh

Contact Centre Manager, Ison Xperiences

Contact: 078-***-**** / 071-***-****

3. Dineo Rasoomane

Operations Manager, Coca-Cola Beverages Africa

Contact: 083-***-**** / 079-***-****

4. Sisipho

Human Resource Manager, RenttechSA

Contact: 011-***-**** / 079-***-****

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