Customer Service Insurance Sales

P.O. Box ***, Godfrey, Illinois ***** 618-***-**** ********@*****.***

Richard P. Franz

Objective

Sales and Service Consultant

Qualifications

Over twenty years of experience working in sales and customer service environments.

Maintained excellent customer service skills and a proven record as a top sales performer.

Skilled in areas of sales management, direct marketing and networking.

Experienced with various consumer financing transactions.

Coordinated logistics, order processing and inventory control.

Hardworking, energetic, and reliable; recognized for assuming additional responsibilities. Experience

April 2012 - Present Konecranes, Inc. Springfield, Ohio New Contract Business Sales

Prospecting new business and retaining existing customers.

Crane inspection sales for OSHA compliance regulation.

Crane preventative maintenance sales and service.

Scheduling and coordinating maintenance and service jobs.

Crane modification recommendations.

July 2008 – April 2012 Southern Illinois Underwriters Edwardsville, Illinois Licensed Property & Casualty Producer

Sales and retention of personal and commercial insurance policies.

Personal insurance sales including Auto, Home, Life, Health, and General Liability.

Commercial insurance sales including Property, Auto, General Liability, and Errors and Omissions.

Workmen’s Compensation insurance sales.

Managed customer claims and customer service.

Completed bi-annual continuing education requirements to maintain insurance licenses. October 2005 – July 2008 2nd Wind Exercise Creve Coeur, Missouri Sales Management

Received 2007 “Sales Performance Award” for outstanding sales leadership, profit margin, customer service, and product knowledge.

Direct marketing including networking, and set up of product displays.

Monitored competitive activity in the market and identified new competition and/or changes in competitor’s activities.

Solicited, promoted, and safeguarded satisfactory and profitable long term relationships with the customers.

Ensured quality service to customers by personal involvement and intelligent solutions.

Designed exercise programs for people of all ages, specifically working with cardiac patients and physically challenged people.

Managed delivery including scheduling delivery, setup and training the customer on the use of the product.

Worked with finance companies and customers for financing new purchases.

Managed inventory including ordering, purchasing, shipping and receiving.

618-***-**** ********@*****.***

Richard P. Franz

February 1993 – October 2005 Fitness Warehouse/Fitness Experience Creve Coeur, Missouri Sales Management

Achieved quality customer service through personal involvement in direct sales and management.

Maintained strong customer relationships and made recommendations for attracting new customers.

Ensured that all direct customer relationships were positive, productive and profitable.

Designed in-store merchandising displays and sales promotions.

Resolved problems reported by customers, as well as request for new products and services.

Verified that all inventory was properly recorded, tracked and secured during assigned shifts. Education

Southern Illinois University Edwardsville, IL. –1986 Bachelors degree, Business Administration Crane Inspection/Maintenance Sales Training (Houston, Texas) Customer Relationship Manager (CRM) Training (Denver, Colorado) Licensed insurance agent, State of Illinois and Missouri - Property, Casualty, Life, Health Freidman Sales Training Certification (Chicago, Illinois) American Counsel of Exercise (A.C.E.) certified

Cooper Institute of Cardiovascular Certification (Dallas, Texas) References

References are available on request.

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