Customer Service Administrative Assistant

Shannon Watts

Healthcare/ Administration

Contact

Atlanta, Georgia 30337

****************@*****.***

Objective

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Backed by healthcare industry, management, and call center experience. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

Education

Atlanta Technical College

Associates Nursing-Current

Ultimate Medical Academy

Associates Health Science22

Key Skills

Administrative Assistant/ Customer Service skills

Medical Records Management

Data Entry

Third Party Billing

Effective Communication

Outstanding Leadership skills

HIPAA Compliance

EHR/ Allscripts / Cerner System Efficient

Basic Coding Skills for ICD – 10 7 CPT

Microsoft Word/ Powerpoint / Excel Efficient

Experience

10/2023 - Current

Non Clinical Support • Northside Hospital

oAssisted Doctors with Orders, Referrals and Medical Records

oAssisted patients with needed documents/forms that needed Doctors approval and signature

oAnswered incoming calls from patients and other facilities to assist with needs

oPlaced outgoing calls to patients and other facilities as needed on Doctors behalf

oTriaged and faxed forms to appropriate destinations

oWorked in different outpatient clinics/specialties such as Neurology and Urology, and others as needed

3/2022-9/2023

Administrative Assistant • Georgia Tech

oDevelop and maintain databases and records management systems

oCoordinate student group events and meetings

oProcess reimbursements, orders, and travel arrangements via Workday

oOrdered food and supplies via workday

oCreated budgets and managed finances using Microsoft Excel

1/2020-3/2022

Reconsideration Specialist • Concentra

oBilled transcriptions with supporting documentation for payments needed

oReviewed client files to determine next steps and sent documents to appropriate insurance provider

oE-faxed authorizations accurately and assisted with calls for members of Wellcare

oProvided customer service to both members and providers of Wellcare

oCreated invoices, medical documents, authorizations and more to insurance companies

oMaintained accurate payroll records, process refunds and exchanges, and provide excellent customer service

I also have experience in retail and customer service from my earlier years of positions such as Macys, Sassy’s, Turner Field, and Allied Universal. All experience is totaling in roughly 8 years of overall great customer service experience.

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