National Service Adviser

CURRICULUMVITAE

M.SAINATH

HouseNo– *-*-***/*,RoadNo– 10,

SatayNagarColony,PlotNo-199,

NearPochamaTemplekothapet,

Hyderabad– 500035

*************@*****.***

Mob:+919*********

ProfessionalExperience:

CurrentCompanyName

Designation

Duration 6YEARS TILLDATE

Dutiesand

Responsibilities

■ Servicemanageristhekeyroleoffrontandbackoffice

■ Achievecustomersatisfactionbyontimecompletion.

■ Ensurefullandaccuratecommunicationtoworkshop,partsandqualitycontrol.

■ Substantialknowledgeofvehiclerepairsonvariousmakesandmodels

■ Able tomonitorthedailyefficiencyofindividualstaff,andarrangetoequip,train and support the less efficient individuals and take measures to increase the efficiencyandqualityofwork.

■ All warranty jobs cleared to National service departmentwithin 3 days of the completionofjob.

■ Maintain visible up to date progress on each and every vehicle under maintenance/repair.

■ Ensureserviceadviseroptimumvehiclejobcardsopenandcloseontime.

■ Maintainstandardoperationcodesandflatratemanuals.

■ Ensureproductivestaffavailability.

■ Maintainsystemethics,monitoringtoensureSAP transactions.

■ Maintainuptodateleaveplanofallstaffs.

■ staffTrainingPlan.

■ Able to engineer,modifyandimplementprocessesfortheforementofallow, to getthejobdonewithinbuiltquality.

■ Co-ordination between the service adviser and cre for the appointments of vehiclesfornextdayandcompletemonth

■ Able torecognizetheskillleveloftechnicalstaffandsupervisetheallocationof jobsaccordinglytomeetthepromisedtime.

■ MonitoringLaborsales,recovery rate,gross marginandworkinprogress.Able toanalyzelostsalesandconversionrate.

■ Maintainthereportsdailyupdatetoseniorsofmanagement

■ Dailyreportmonitor

■ Bodyshopmajorvehiclenottoholdmorethan30Days

CurrentCompanyName

Designation

Duration 3YEARS

Dutiesand

Responsibilities

■ Servicemanageristhekeyroleoffrontandbackoffice

■ Achievecustomersatisfactionbyontimecompletion.

■ Ensurefullandaccuratecommunicationtoworkshop,partsandqualitycontrol.

■ Substantialknowledgeofvehiclerepairsonvariousmakesandmodels

■ Able tomonitorthedailyefficiencyofindividualstaff,andarrangetoequip,train and support the less efficient individuals and take measures to increase the efficiencyandqualityofwork.

■ All warranty jobs cleared to National service departmentwithin 3 days of the completionofjob.

■ Maintain visible up to date progress on each and every vehicle under maintenance/repair.

■ Ensureserviceadviseroptimumvehiclejobcardsopenandcloseontime.

■ Maintainstandardoperationcodesandflatratemanuals.

■ Ensureproductivestaffavailability.

■ Maintainsystemethics,monitoringtoensureSAP transactions.

■ Maintainuptodateleaveplanofallstaffs.

■ staffTrainingPlan.

■ Able to engineer,modifyandimplementprocessesfortheforementofallow, to getthejobdonewithinbuiltquality.

■ Co-ordination between the service adviser and cre for the appointments of vehiclesfornextdayandcompletemonth

■ Able torecognizetheskillleveloftechnicalstaffandsupervisetheallocationof jobsaccordinglytomeetthepromisedtime.

■ MonitoringLaborsales,recovery rate,gross marginandworkinprogress.Able toanalyzelostsalesandconversionrate.

■ Maintainthereportsdailyupdatetoseniorsofmanagement

■ Dailyreportmonitor

■ Bodyshopmajorvehiclenottoholdmorethan30Days

CompanyName

Designation

Duration 3years

Dutiesand

Responsibilities

■ Servicemanageristhekeyroleoffrontandbackoffice

■ Achievecustomersatisfactionbyontimecompletion.

■ Ensurefullandaccuratecommunicationtoworkshop,partsandqualitycontrol.

■ Substantialknowledgeofvehiclerepairsonvariousmakesandmodels

■ Able tomonitorthedailyefficiencyofindividualstaff,andarrangetoequip,train and support the less efficient individuals and take measures to increase the efficiencyandqualityofwork.

■ All warrantyjobsclearedto servicedepartmentwithin3daysofthecompletion ofjob.

■ Maintain visible up to date progress on each and every vehicle under maintenance/repair.

■ Ensureserviceadviseroptimumvehiclejobcardsopenandcloseontime.

■ Maintainstandardoperationcodesandflatratemanuals.

■ Ensureproductivestaffavailability.

■ Maintainsystemethics,monitoringtoensureSAP&Transactions.

■ Maintainuptodateleaveplanofallstaffs.

■ staffTrainingPlan.

■ Abletoengineer,modifyandimplementprocessfortheforementofallow,toget thejobdonewithinbuiltquality.

■ Co-ordination between the service adviser and cre for the appointments of vehiclesfornextdayandcompletemonth

■ Able torecognizetheskillleveloftechnicalstaffandsupervisetheallocationof jobsaccordinglytomeetthepromisedtime.

■ MonitoringLaborsales,recovery rate,gross marginandworkinprogress.Able toanalyzelostsalesandconversionrate.

■ Maintainthereportsdailyupdatetoseniorsofmanagement

■ Dailyreportmonitor

CompanyName MADHUBAN TOYATA PVT LTD

Duration 3Years

Designation Workshop Controller & Technical Advisor Dutiesand

Responsibilities

■ CauserepairstobeofToyotaquality.

■ Achievecustomersatisfactionbyontimecompletion.

■ Ensurefullandaccuratecommunicationtoworkshop,partsandqualitycontrol.

■ Ensure all materials and labor resources used are posted to every job card. Ensureserviceordersarepostedas soonasworkisfinished.

■ Abletomonitorthedailyefficiencyofindividualstaff,andarrangetoequip,train and support the less efficient individuals and take measures to increase the efficiencyandqualityofwork.

■ All warranty jobscleared to National service department within 3 days of the completionofjob.

■ Maintain visible up to date progress on each and every vehicle under maintenance/repair.

■ Ensuretechniciansoptimumproductivity.

■ Maintainstandardoperationcodesandflatratemanuals.

■ Ensureproductivestaffavailability.

■ Maintainsystemethics,monitoringtoensureSAP transactions.

■ Maintainuptodateleaveplanoftechnicians.

■ TechnicianTrainingPlan.

■ Able to engineer,modifyand implementprocessesfortheforementofallow,to getthejobdonewithinbuiltquality.

■ Co-ordinationbetweentheproductionandtestingofthevehicles.

■ Designed, Modified and Implemented several processes within the work environment, in the process of achieving higher efficiency from the technical staff.

■ Abletorecognizetheskillleveloftechnicalstaffandsupervisetheallocationof jobsaccordinglytomeetthepromisedtime.

■ MonitoringLaborsales,recoveryrate,grossmarginandworkinprogress.Able toanalyzelostsalesandconversionrate.

Dimensions

Numbers/categoriesoftotalsubordinates.

■ Totalstrengthof50productive/technicalstaff.

■ GeneralService:1Foreman,12Technicians.

■ Expressservice:1Foremen,08Technicians.

■ LexusService:1Tester,5Technicians.

■ 1 Costing assistant for costing and billing, and to prepare daily efficiency reports.

CompanyName SHREENATH HYUNDAI PVT LTD

Designation Work shop controller & Technical Advisor Duration 2years

Dutiesand

Responsibilities ■ CauserepairstobeofHyundaiquality.

■ Monitoring Labor sales, recovery rate, gross margin and work in progress. Abletoanalyzelostsalesandconversionrate.

■ Able to recognize the skill level of technicalstaff and supervise theallocation ofjobsaccordinglytomeetthepromisedtime.

■ Maintainuptodateleaveplanoftechnicians.

■ Ensureproductivestaffavailability

■ Maintainsystemethics,monitoringtoensureSAP transactions.

■ All warrantyjobs clearedtoNationalservicedepartmentwithin3daysofthe completionofjob.

■ Able to monitor the daily efficiency of individual staff, and arrange toequip, trainandsupportthelessefficientindividualsandtakemeasurestoincrease theefficiencyandqualityofwork.

■ Ensuretechniciansoptimumproductivity.

■ Maintainstandardoperationcodesandflatratemanuals.

■ Ensure all materials and labor resources used are posted to every job card. Ensureserviceordersarepostedas soonasworkisfinished.

■ Supervisors&TechniciansTrainingPlan.

CompanyName ICHIBAAN AUTOMOBILES PVT. LTD.

Designation Work shop controller

Duration 2years

Dutiesand

Responsibilities ■ CauserepairstobeofHyundaiquality.

■ Monitoring Labor sales, recovery rate, gross margin and work in progress. Abletoanalyzelostsalesandconversionrate.

■ Able to recognize the skill level of technicalstaff and supervise theallocation ofjobsaccordinglytomeetthepromisedtime.

■ Maintainuptodateleaveplanoftechnicians.

■ Ensureproductivestaffavailability

■ Maintainsystemethics,monitoringtoensureSAP transactions.

■ All warrantyjobs clearedtoNationalservicedepartmentwithin3daysofthe completionofjob.

■ Able to monitor the daily efficiency of individual staff, and arrange toequip, trainandsupportthelessefficientindividualsandtakemeasurestoincrease theefficiencyandqualityofwork.

■ Ensuretechniciansoptimumproductivity.

■ Maintainstandardoperationcodesandflatratemanuals.

■ Ensure all materials and labor resources used are posted to every job card. Ensureserviceordersarepostedas soonasworkisfinished.

■ Supervisors&TechniciansTrainingPlan.

CompanyName LAKSHMI HYUNDAI

Designation AsaTechnician&Teamleader&DoityourselfTrainingtocustomers. Duration 3years

Dutiesand

Responsibilities ■ Manage total of 15 employees in the Automotive Department. Carries out supervisory responsibilities in accordance with the organization's policies andapplicablelaws.

■ Evaluatingthemotororvehicleanddeterminingwhatmaybetheproblemby completingdiagnostictestincludingcomputertests.

■ Examiningautomobilesthathavebeenbroughtinforserviceorrepair.

■ FindingAndIdentifyingFaults

■ ProvidingTimeAndCostEstimatesForJobs

■ CarryingOutRepairsAndReplacingDamagedParts

■ FittingAndServicingAccessoriesLikeRadiosAndAlarms

■ CarryingOutRoutineServicingandChecks.

■ Diagnose and repair a wide variety of diesel and gasoline-powered vehicles andrelatedequipment.

■ Workinateam-basedenvironmentandachievecommongoals. CompanyName KASHINATH AUTO WORKS

Designation AsaTechnician

Duration 2years

Dutiesand

Responsibilities ■ ProvidingTimeAndCostEstimatesForJobs

■ CarryingOutRepairsAndReplacingDamagedParts

■ FittingAndServicingAccessoriesLikeRadiosAndAlarms

■ Carrying out Routine Servicing and Checks Evaluating the motor or vehicle and determining what may be the problem by completing diagnostic test includingcomputertests.

■ FindingandIdentifyingFaults.

■ Diagnose and repair a wide varietyof diesel and gasoline-powered vehicles andrelatedequipment.

■ Workinateam-basedenvironmentandachievecommongoals. CompanyName MAHALAKSHMI PVT.LTD.MARUTI

Designation Asa Technician

Duration 2years

Dutiesand

Responsibilities ■ CarryingOutRoutineServicingandChecks.

■ Workinateam-basedenvironmentandachievecommongoals.

■ Evaluatingthemotororvehicleanddeterminingwhatmaybetheproblemby completingdiagnostictestincludingcomputertests.

■ FindingandIdentifyingFaults.

■ CarryingOutRepairsAndReplacingDamagedParts

■ FittingAndServicingAccessoriesLikeRadiosAndAlarms CareerObjective

To obtainachallengingandresponsiblepositionoffull-fledgedManagement inareputedorganization.To work in a creative and informative environment where I can utilize my talentsand the Knowledge, acquired in the processofservingthecustomersoftheworldclassCarmakersasTOYOTA,HONDA, HYUNDAI and SUZUKImotors. Aswellashiendvehicles.

Accepting new challengesand to achieve the highest levels of Client satisfaction and customer retention. Enhancing the expertise, and the skills, in turn grow with the organization to the higher levels of excellence in customercareaswellasinthetechnicalstrength.

Summary

Directs and coordinates activities concerned with acquisition of automotive equipment and operation and maintenance of automotive fleet repair and storage facilities by performing the following duties personally or throughsubordinatesupervisors.

EducationalQualification

■ S.S.CPassedfromHyderabadBoard.

ProfessionalQualification

■ DiplomainAutomobileEngineering

ComputersSkills

■ BasicknowledgeofcomputerSuchasMS– Office(e.g.Computerconcept,Operatingsystemsdos,Ms– Word,Ms– PowerPoint,Ms– exceletc.)

Achievements

■ TrainingdoneForNewverna,creta,venue,Exter,Nios,konna

■ TrainingdoneFor“ Santro,Accent basicStep-1.

■ TrainingdoneFor“ Santro,Accent&Sonata” Step-2.

■ TrainingdoneFor“ Santro,accent&Sonata” ForAt&ManualTransmission.

■ TrainingdoneFor“ TucsonBasic” .

■ TrainingdoneFor“ NewI10” .

■ TrainingdoneRT1,RT2,RT3inHonda.

■ TrainingdoneofQualityServiceinToyota.

PersonalDetails

Name M.SAINATH

Father’ sName M.KASHINATH

DateofBirth 1st June,1979

PermanentAddress House No – 1-4-411/2,Road No– 10,Satya Nagar Colony,Plot No-199, Near PochamaTemplekothapet,

Hyderabad– 500035

Gender Male

Religion Hindu

Nationality India

MaritalStatus Married

LanguagesKnown English,Hindi,Telugu&Marathi

Strength Hardworking,Quicklearner&smartness.

Hobbies Learningnewtechnologies,ReadingNewspaper&Listeningsongs. PassportDetails

PassportNumber S7767354.

DateofIssue 22.11.2018

DateofExpiry 21.11.2028

PlaceofIssue Hyderabad

Declaration

I amalsoconfidentofmyabilitytoworkinateam.I herebydeclarethattheinformationfurnishedaboveistruetothebestofmy knowledge.

Date: M.SAINATH

Place:Hyderabad (Signature)

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