Front Desk Home Health
Resume:
ERIKA EVELYN RICO
** ***** ** ***********/ ** Mixologist
San Antonio, TX 78229
*************@*****.***
Professional Summary
AGE 46, BILINGUAL AND 35 YEARS IN THE HOTEL INDUSTRY 25 AS A PROFESSIONAL MIXOLOGIST BOARD CERTIFIED. AND 15 YEARS IN THE HOME HEALTH CARE. FROM A LIVE-IN CAREGIVER TO HOSPICE CLIENTS.NEW TO SAN ANTONIO TEXAS
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Manager
Wynn Hotel and Casino-Las Vegas, NV
May 2024 to October 2024
I DID FRONT DESK FROM 7:00 5:00 PM,SOMETIMES HELPING WITH NIGHT AUDIT. TRAINING AND HIRING,MADE RESERVATIONS AND CALLING CUSTOMERS AND AS WELL RESPONDING TO COMPLAINTS DOING INVOICES DOING INVENTORY. DOING MY ROUNDS ON A DAILY BASIS DOING MY ERRANDS. CHECKING TIMESHEETS CHECKING AVAILABLE BONUS PAY. ALSO MAKING SURE THAT THE MEMBERS GOT THEIR POINTS ON TIME. BASICALLY DID IT ALL ROTATION SHIFTS LIVED ON PROPERTY AS WELL. DID EMPLOYEE MEETINGS EMPLOYEE TRAINING AS WELL AS IF I FELT ONE OF MY TEAM MEMBERS TO THE EXCELLENT JOB THEY WERE REWARDED WITH EITHER A SMALL LUNCHEON OR A GIFT CARD. Night Bartender/ Lead Banquet Manager
Mirage Hotel and Casino-Las Vegas, NV
April 2024 to June 2024
TRAINED YOUNG STARTING BARTENDERS . OBSERVATION WAS REQUIRED UPON EVENTS AND WHEN CASINO WAS FULL.SHOWED THEM BASIC DRINKS AND SHOWED THEM HOW TO GREET AND BE PROFESSIONAL.
Front Desk Receptionist
Mirage Hotel and Casino-Las Vegas, NV
January 2024 to June 2024
I DID EVERYTHING FROM BOOKING TO EVENTS TO GXPS WITH RESERVATIONS .AT NIGHT I WOULD BARTEND. I WORKED FROM 7 AM TO 4 PM .I DID NIGHT AUDIT AS WELL. Assistant General Manager (AGM)
Bellagio Hotel and Casino-Las Vegas, NV
May 2023 to June 2024
RAN REPORTS/ DID EMPLOYEE PAYROLL AND MADE SURE EVERYTHING IS IN MAINTENANCE AND ORGANIZED/ MY TEAM DOING THERE WORK AND GREETING AND ASSISTING GUEST.DID INVENTORY AND SALES.CHECKED BANK REPORTS FROM BARTENDER REPORTS AND BASICALLY EVERYTHING.LIVED ON PROPERTY AS WELL .ON MY DAYS OFF WOULD WALK AROUND JUST TO MAKE SURE EVERYTHING WAS OK WITH THE HOTEL.
Private Caregiver
SPAKLES HOME HEALTH CARE, LLC-Austin, TX
September 2023 to December 2023
HAD TWO CLIENTS IN HOSPICE . I WOULD PAY THEM ATTEND TO THEIR NEEDS BOTH EMOTIONALLY I WOULD READ THEM THE BIBLE I WOULD DO ARTS AND CRAFTS WITH THEM I WOULD GIVE THEM MEDICATION BEFORE THEIR BEDTIME I WOULD COOK AND CLEAN DO LAUNDRY AS WELL AS FOR THE NEXT SHIFT COMING IN I WOULD LABEL EACH MEAL, ACCORDINGLY AS REQUESTED BY THE CLIENT. Security Officer
AUSTIN TEXAS UNIVERSITY-Austin, TX
May 2020 to February 2023
EVENTS,AND SEATING GUEST AS WELL KEEPING THE ELDERS SAFE, KEEPING DRUNKS AND DRUGS OUT AND MAKING SURE NO ALCOHOL IS COMING IN OR GOING OUT... SCANNING AND SEARCHING ITEMS. In Home Caregiver
FLORIDA HOME HEALTH CARE-Daytona Beach, FL
December 2019 to August 2022
ATTENDED TO MY CLIENT FROM 6:00 IN THE MORNING TO 5:00 P.M. MONDAY THROUGH SATURDAY. I WOULD TAKE HER TO THE PARK I TAKE HER GROCERY SHOPPING TAKE HER TO PAY HER BILLS TAKE HER TO THE SALON I WOULD CLEAN DO LAUNDRY BE VERY ATTENTIVE TO EACH MEAL. I WOULD CHANGE HER DIAPER I WOULD BATHE HER. AND FOR ANY EMERGENCIES THAT WERE REQUESTED SHE WOULD CALL ME WHENEVER SHE NEEDED MY ASSISTANCE.
Front Desk Receptionist/Night auditor
Courtyard by Marriott University-Austin, TX
October 2019 to April 2021
DID FRONT DESK,BRISTRO, BARTENDING AND NIGHT AUDIT.I LIVE ON THE PROPERTY SO I ALWAYS HELPED WHEN WE WERE LOW ON STAFF.MY SCHEDULE WAS SOMETIMES MORNING THEN NIGHT AUDIT. WORKED WITH FOSSI, AWESOME FRIENDLY STAFF GREAT COMPANY. I STOP WORKING DUE TO NEW GM AND COMPANY NOW IT'S WHITE LODGING.PLUS HOURS WERE CUT AND PAY.FROM 80 HOURS DOWN TO 32 THEN FROM 20.75 TO 17.00 NOPE I SAID NO WITH ALL MY EXPERIENCE AND LOYALTY,I RATHER LOOK SOMEWHERE ELSE.
Supervisor Front Desk/ Night auditor
Omni Hotels-Tampa, FL
April 2018 to May 2020
I LIVED ON PROPERTY,WAS ALWAYS HELPING ALL SHIFTS,I WOULD WORK FROM 3 PM TO 11 PM OR EVEN DOUBLE SHIFTS.DID RESERVATIONS,GREET CUSTOMERS AND DID INVENTORY ON FRONT DESK MATTERS, EMPLOYEE MEETINGS AND AS WELL CUSTOMER SERVICE CONCERNS.COUNTED MONEY,DROPPED BANK AND DID BOOKINGS ONLINE AND EVENTS AS WELL TOOK CARE OF LOBBY AND BREAKFAST WHEN NEEDED.
Level II Security Officer
VSI SECURITY-Austin, TX
October 2013 to July 2017
EVENTS,CLUBS,BARS,AND MOST IMPORTANTLY COMMUNITY RELATIONS.KEEPING DRUNKS OUT.KEEPING STREETS CLEAN FROM THE HOMELESS.AND BEING OBSERVANT IN ALL YOU SEE AND AROUND YOU . KEEPING FAMILY SAFE .
Shift Supervisor/Bartender/ Lead Banquet captain
Starter/Ranger Omni Hotel & Resort-Orlando, FL
January 2011 to July 2015
Did employee training as well as higher and fire check criminal background, did in the inventory for kitchen staff and bar. Make sure that audit was correctly done and all the numbers matched. Make sure my occupancy was on high rate. Make sure that everybody was on point on their p's and q's nothing was disorganized and had employee meetings on Tuesday and Thursday. Every first of the month employee appreciation Day. Every other 3 months new uniforms were given unless you were on training you have to wait 30 days. Rotated shifts did extra training to my employees as well as bartending and front desk.worked my 80 plus hours .as well as I lived on property for 9 and 1/2 months. Lead Bartender/Bar Manager
DISNEY SPRINGHILL ORLANDO-Orlando, FL
May 2010 to March 2014
SO HERE AT THIS TIME I WAS WORKING ALSO WITH ORLANDO UNIVERSAL.SO ON DAYS OFF I WOULD COME OVER HERE AND HELP OUT.MAKE ALL KINDS OF DRINKS,I AM LATINA SO I ALSO SPICE IT UP OR DOCTOR IT.WORKED FROM 3PM TO 2 AM .FROM EVENT PARTIES TO CATERING.DID COSTUME HOSTING AND DRINKS OF MY OWN WITH PERMISSION FROM GM .I WOULD BRING HOME AT LEAST 2,000 DAILY IN TIPS .
Shift Supervisor
Omni Hotels-Tampa, FL
June 2006 to April 2012
FRONT DESK SUPERVISOR,DID RESERVATIONS AND PAPERWORK DAILY.ATTENDED TO QUEST AND ANSWERING PHONE CALLS, KEEPING UP WITH GXP AND INVENTORY ASSIGNMENTS FOR OUR TEAM,FROM UNIFORMS, MORNING MEETINGS AND TRAINING THOSE NEW HIRES.AS WELL I DID OVER TIME WHEN NEEDED.
General Manager (GM)/ PROFESSIONAL MIXOLOGIST
HILTON DAYTONA BEACH RESORT-Daytona Beach, FL
May 2007 to June 2011
Head bartender did everything from big events to inventory set up and clean up and restocked and cashed my workers in and tip them out hours were from 2pm to 3am Monday - Saturday special events would always request me to bartend made up to 900 to 1500 a night Front Desk Supervisor
Coconut Beach resort-Miami Beach, FL
March 1998 to May 2002
SET UP PAPERWORK FOR DAILY LESSON'S AND REPORTS,HIRED AND FIRED AND TRAINED .DID RESERVATIONS AND ANSWERED CALLS AND QUEST SERVICES AND MADE SURE I KEPT UP WITH SP2 AND GXP SERVICES .SET UP LUNCH BUFFET AND TEA SETS AS WELL AS KEPT LOBBY CLEAN AT ALL TIMES.WORKED FROM 6 AM TO 4 PM
Skills
• Kitchen Experience (10+ years)
• Bartending (10+ years)
• Serving Experience (10+ years)
• Cooking (10+ years)
• Food Service (10+ years)
• 15 yrs
• Culinary Experience (10+ years)
• Banquet Experience (10+ years)
• Restaurant Experience (10+ years)
• Food Preparation (10+ years)
• Food Safety (10+ years)
• Catering (10+ years)
• Chinese (1 year)
• English (10+ years)
• Night Audit (10+ years)
• Yardi (5 years)
• Guest Services (10+ years)
• General manager (8 years)
• Office Management (10+ years)
• Host/Hostess (10+ years)
• Pattern Designer (10+ years)
• Wedding planner/ Interior Designer (10+ years)
• Bridal pattern Designer (10+ years)
• Tattoo Designer and Artist (10+ years)
• Upselling (10+ years)
• Housekeeping Management (10+ years)
• Fair Housing regulations
• Property management
• Computer skills
• Microsoft Office (3 years)
• Communication skills
• Supervising experience (10+ years)
• Casino (5 years)
• Windows
• Typing
• Driving
• Team management (10+ years)
• Accounting (8 years)
• Guest relations
• Negotiation
• Accounts receivable
• OPERA
• Retail sales
• Marketing
• Succession planning
• Interviewing
• Store management
• Customer service (10+ years)
• Management
• Sales
• Customer service
• Sales
• Management (10+ years)
• Events management (10+ years)
• Relationship management
• Cost control
• Forecasting
• Customer service
• Communication skills (10+ years)
• Industrial equipment
• OSHA
• Account management
• Communication skills
• Leadership (10+ years)
• Supervising experience
• Hospitality (10+ years)
• Property Leasing
Languages
• Spanish,Portuguese,English - Fluent
Awards
EMPLOYEE OF THE YEAR
May 2014
MADE EMPLOYEE OF THE YEAR FOR GREAT LEADERSHIP AND HOSPITLITY.AND 2016 AND 2019 EMPLOYEE OF MONTH.I HAVE GREAT LEADERSHIP SKILLS AND GREAT HOSPITALITY AND HONESTY AND FIRM WITH MY WORDS .
Certifications and Licenses
TABC Certified
January 2019 to January 2028
TEXAS BOARD CERTIFIED
Food Handler Certification
January 2015 to January 2024
YES
OLCC Service Permit
MAST Permit
Bartender License
April 2007 to June 2024
YES I HAVE TWO/ TABC AND MIXOLOGY CERTIFIED
COTA
June 2023 to Present
ServSafe
May 2005 to June 2028
25 YEARS IN BLACK BELT/ LICENSED AND CERTIFIED BY TEXAS / LEVEL 2 ARM GUARD CERTIFICATION BY TRAVIS COUNTY POLICE DEPT.
CPR Certification
Driver's Licen17201755
May 2020 to May 2025
TEXAS STATE
Massage Therapy License
First Aid Certification
Guard Card
May 2021 to Present
WORKED WITH TRAVIS COUNTY POLICE DEPT/ CLUBS AND BARS / LOCAL EVENTS Armed Security License
April 2017 to Present
25 YEARS BLACK BELT/ 7 YEARS JISTU
Additional Information
PROFESSIONAL MIXOLOGIST LICENSED AND BOARD CERTIFIED BY STATE OF FLORIDA.GRAUD OF ART INSTITUTE OF ST.PETERBURG FLORIDA STATE. LEVEL 2 SECURITY WITH HIGH ACHIEVEMENTS AND HAVE WORKED WITH LAW ENFORCEMENTS FOR TWO YEARS/ 25 YEARS BLACK BELT.HAVE FOUR HONOR AWARDS IN HOME HEALTH CARE AND TWO IN HOSPITALITY.
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