Social Media Project Management

CHRISTIAN FUENTES

Marketing & Creative Strategy Professional

Houston/Texas *********************@*****.*** 618-***-**** LinkedIn:christianfuentesr/ Portfolio: https://christianfuentesr.com/ Creative and driven digital media professional with hands-on experience in customer insights, brand messaging, and bilingual support across multiple telecom brands. Skilled at translating complex issues into clear, brand-aligned content.

ALIGNED STRENGTHS

Social Media Strategy & Content Creation Writing & Copywriting for Social Community Management Social Media Tools & Analytics Project & Time Management Initiative & Ownership Team Collaboration CRM & Project Management Tools Problem solving PROFESSIONAL EXPERIENCE

HTH Communications, LLC, Houston, Texas October 2023 - Present Customer Service Representative – Tier 3

● Collaborated across multiple telecom brands to support consistent brand messaging and resolve escalated customer concerns; providing insight into audience behavior, expectations, and brand perception

● Created bilingual FAQ content, SIM card setup guides, and replacement instructions; improving customer experience and reducing inbound call volume

● Handled sensitive accounts, disputed ports, and refund cases, developing customer-centric communication strategies that aligned with brand trust and service reliability narratives Sergio’s Mexican Restaurant, Murphysboro, Illinois July 2023- October 2023 Waiter & Food Handler

● Delivered exceptional service to 20+ tables per shift; trained new hires on POS and protocols

● Processed $1,000+ in transactions daily with speed and accuracy Greenville University Papyrus, Greenville, Illinois January 2022- May 2023 Project Manager & Creative Director

● Coordinated weekly digital publication of university newspaper; relaunched platform

● Directed team of 4–6 writers and 2 editors; developed content strategy and visual design Bam Ink Printing, Murphysboro, Illinois May 2022 - August 2022 Graphic Designer & Printer Apprentice

● Designed 25+ logos for screen printing and marketing use

● Updated 50+ design files and organized print production workflow SKILLS: HOW I GET THINGS DONE

Technical: Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro), Microsoft Office, Google Workspace, ClickUp, CRM systems

Social Media: Meta Business Suite,TikTok, Canva, Capcut, Google Analytics Power Skills: Branding, Visual Storytelling, Customer Engagement, Project Management, Problem-solving EDUCATION: LESSONS & LATE NIGHTS

Greenville University Greenville, Illinois

Bachelor of Science in Digital Media

May 2023

Honors: Academic Scholarship GPA: 3.40 Dean’s List Spring 2022 IMPACT, INITIATIVE & INVOLVEMENT

Greenville University Men’s Soccer Team Greenville, Illinois Midfielder August 2019 - May 2023

● Balanced 20+ hours of weekly training with academics; led team tours and engagement events

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