Customer Service Specialist

DESTINY POSEY

***** ********* ****** ***, *** Vegas, NV 89178

+1-424-***-**** **************@*****.***

Professional Summary

Enthusiastic and results-driven Customer Service Specialist with 8+ years of experience delivering high-level support across retail, sales, and dispatch environments. Known for building strong customer relationships, resolving issues efficiently, and maintaining high satisfaction ratings. Adept in CRM software, communication, and product knowledge. Committed to enhancing customer experiences through empathy, product expertise, and quick problem-solving.

Work Experience

Customer Service & Sales Consultant

Ontario Hyundai – Ontario, CA (May 2023 – Feb 2024)

- Delivered tailored customer service in a fast-paced dealership environment.

- Assisted customers in selecting products aligned with their needs.

- Maintained high levels of customer satisfaction through attentive service.

- Demonstrated and explained key features and benefits of various vehicles.

- Supported post-sale follow-up and resolved customer concerns professionally.

Product Specialist / Customer Service Associate

Fontana Hyundai – Fontana, CA (Dec 2021 – Mar 2023)

- Conducted outbound calls to support customer outreach and service follow-up.

- Created service-oriented product strategies to boost satisfaction and sales.

- Managed inventory and ensured availability to support customer requests.

- Provided detailed product guidance and answered service inquiries.

Customer Service Representative

Nyla’s Gift Shop (Mar 2020 – Oct 2021)

- Delivered exceptional guest service, enhancing customer experience.

- Maintained inventory and collaborated with marketing for promotions.

- Built strong rapport with customers, improving loyalty and retention.

- Reported on customer preferences and sales insights for team strategy.

Skills

• Customer Service (8 years)

• CRM Software (3 years)

• Conflict Resolution

• Time Management

• Cash Handling

• Microsoft Office & Excel

• Organizational Skills

• Communication & Active Listening

• Sales Support

• High-Volume Call Handling

• Product Demonstrations

• Team Collaboration

Additional Experience

• Experience working with children (5 years)

• Dealership experience (3 years)

• High-end sales

• Cold calling & lead generation

Education

Oak Hills High School (2014 – 2018)

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