Patient Care Entry Level

Jessaca Martin

Moody, USA 350**-***-*** **** ****************@*****.***

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Summary

Certified entry level dental/orthodontic assistant. Understanding Orthodontic Assistant ready to bring excellent critical thinking and time management skills to an orthodontist's office. Certified through Jefferson State Community College, as well as CE courses, I am known for my punctuality, excellent work ethic and willingness to go beyond the expected. Skilled in supplying orthodontist with tools and equipment and ensuring sterilization of all tools and equipment. Committed to guaranteeing a safe and comfortable patient environment. Competent and diligent with knowledge of all dental medical terminology. I am an eager assistant looking for an opportunity to gain experience and knowledge, as well as learn as much as possible as I grow with an office that I can flourish in. I am pursing employment options where I can provide excellent patient care, become a great team player and show off my very positive attitude. I strive to secure a challenging position to expand my knowledge and skills while making a valuable contribution as an asset to the company.

Skills

Phone etiquette

Multi-line phone systems

Medical Scheduling

Filing

HIPAA

Administrative Experience

Medical Records

Clerical Experience

Vital Signs

Communication skills

Customer service

Cold calling

Data entry

Front desk

OSHA

Dental assisting

Medical Office Experience

QuickBooks

Dentrix

Chairside Assisting

Infection Control Training

Office Management

Dental Receptionist

Office administration

Effective communication

Problem solving

Clinical assistance

Dental software

Task prioritization

Casts

Impressions

Molds

Patient education

Patient feedback surveys

Treatment room setup

Treatment room breakdown

Radiographic techniques

Preventive care

Professionalism

Orthodontic treatment planning

Strong manual dexterity

Bands

Wires

Elastics placement

Problem-solving aptitude

Autoclave operation

Dental Records Management

Personable communication

Dental office administration

Dental assistant

History documentation

Dental Ethics

Active listening

Problem resolution

Positive attitude

Verbal and written communication

Interpersonal skills

Written communication

Organizational skills

Patient management

Dental radiography

Healthcare compliance

Medical terminology

Goal setting

CPR/AED

Managed care

Clinical skills

Appointment scheduling

Infection control

Instrument sterilization

Instrument selection

Oral health assessments

Certified in CPR/AED

Excellent communication

First aid training

Dental hygiene

Restorative dentistry

Multitasking Abilities

Teamwork and collaboration

Dental prophylaxis

Denture adjustment

Professional demeanor

Intraoral Photography

Patient care standards

Dentrix practice management software

Self motivation

Dental Materials Knowledge

Multitasking

Cleaning and sanitizing

Disinfection and sterilization

Adaptability and flexibility

Teamwork

Patient data gathering

Team building

Emergency response preparedness

Orthodontic procedure support

Patient care

Orthodontic consultations

Postoperative care instructions

Diagnostic x-rays

Orthodontic clinical efficiency

Patient flow management

Emergency dental care

Orthodontic photography

Medical records management

Taking X-rays

Patient intake procedures

Dental Health Education

Fluoride treatments

Braces placement and adjustments

Dental impression specialist

Treatment Planning

Orthodontic bracket placement

Dental staff assistance

Instrument preparation

Oral Anatomy

Cross Infection Control

Preliminary impressions

Patterson eaglesoft

Orthodontic team collaboration

Orthodontic procedures

Interproximal reduction

Dentrix proficiency

Team collaboration

Preparing instruments

Managing patient comfort

Understanding patient's concerns

Providing a calm presence

Patience and empathy

Active listening to patient concerns and relaying them effectively to the orthodontist

Managing patient records

Scheduling appointments

Maintaining office supplies effectively

Accuracy

Maintaining a positive attitude

Adhering to dress code

Punctual

Collaborating effectively with other members of the orthodontic team

Understanding various techniques involved in

orthodontic treatment

Familiar with braces, their placement and adjustments Educating patients about their treatment plan, proper oral hygiene and any restrictions due to their braces Experience

OFFICE MANAGER 09/2021 - 06/2022

Bin There Dump That - Pelham, AL

Greeted customers and assisted them with product rental. Answered phone calls and assisted customers with product choices. Scheduled and dispatched with instructions and directions. Handled financial transactions.

Monitored and recorded inventory records.

Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.

Managed office space and office equipment.

Identified and maximized sales opportunities and increased customer retention races. Served as a successful leader, promoting and achieving store success. Handled general office administration, including Filing, copying, saving files, keeping inventory of receipts, advertising on social media.

SALES ASSOCIATE 12/2020 - 11/2021

The Children's Place - Leeds, AL

Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays. Trained new sales professionals and provided coaching as needed to maintain company sales success. Greeted customers with a smile and encouraged feedback pertaining to their shopping experience. Adhered to all store policies, rules, and regulations. Handled all merchandise with care and packed customer bags neatly. Remained punctual and professional at all times.

Took on extra shifts based on the needs of the store. Prevented long waits by quickly and carefully ringing up items, adding to the hassle free experience of the customer. Settled customer disputes in a professional and pleasant manner. Answered phones, relayed important messages and served as a general liaison for the customers. Mentored junior cashiers and new employees.

Ensured proper delivery times for all events and coordinated online orders and travel for deliveries. DISPATCHER 02/2018 - 07/2018

Weil Wrecker Service Inc. - Birmingham, AL

Answered incoming calls

Dispatched drivers to customers quickly and correctly Conducted credit card transactions through POS System Created invoices

Placed orders

Responsible for drivers being updated on any new information received from customer throughout the transaction Educated customers, insurance companies and Triple A about all prices Released impounded vehicles when needed

Completed an average of 20-30 transactions per day Assisted customers with any vehicles on lot

Responsible for updating insurance companies on any changes to vehicles on lot Order and restocking office supplies

Assisted drivers with directions when needed

Maintained a clean service environment

Provided pleasant customer service

TITLE/BILLING CLERK 12/2007 - 02/2009

Alabama Auto Auction - Moody, AL

Answered incoming calls

Cataloging vehicles going through the sale

Placed orders for office supplies

Responsible for layout of lot and vehicles for sale Logged transcripts for dealers

Created invoices on sold vehicles

Completed an average of 250 transactions per day

Assisted with returns on vehicles and/or arbitration Responsible for preparing paperwork the day after sale Maintained a clean service environment

Processed sales made on auction block

Responsible for checking in/out test drive

Calling dealers once vehicles are ready for pickup Responsible for dealer's signature on sold vehicles Maintained a clean service environment

Provided pleasant customer service

Education and Training

Jefferson State - Birmingham, AL Minimum College Experience Spanish, 05/2025

Jefferson State Community College - Birmingham, AL Certified in Dental Assisting 05/2023

Jefferson State Community College - Birmingham, AL College credits Nursing, 05/2007

McCulley Hill Christian School - West Blocton, AL Advanced Academic High School Diploma Honor Classes, 05/2003

Certifications

Driver's License, 09/01/01, Present, Clean driving record with reliable transportation. Substitute Teacher, 11/01/22, 11/30/27, Allows me to substitute or aide @ any Elementary, Intermediate, Junior High or High School in St. Clair County when I am available to accept any or as many jobs as I would like. Certified Dental Assistant, 04/01/23, Present, I completed Jefferson State's fast track program for Dental Assisting. Many labs, many hours of studying, learning and asking questions to the instructor if I didn't understand. I also have still been studying the books even though class is over and I'm currently waiting on my certification to come by mail. I am more than ready to get into an office and start learning hands-on, whether I am just answering phones or actually working chair side with a dentist. I feel completely confident and more than ready to get to work! After I get into an office, I would like to further my education by receiving the EFDA certification if allowed. As well as finish my Spanish classes and any other academic requirements that would add to my education. Additional Information

I have now completed my Certification in Dental Assisting. I was enrolled in nightly online classes, and finished the fast track program through Jeff State quickly. I am currently waiting on my certificate to come in and I am ready to start working! Anytime, any day, I am available., Continuing my education: I am also currently studying Spanish and will be taking a Spanish course over the summer., After a year of hands-on experience working in an exceptional dental clinic, I plan to again continue my education to become a Dental Assistant EFDA., I have currently been studying Spanish and plan to add a Spanish class this summer @ Jefferson State so I will learn to become Bilingual., As I do currently have some knowledge in scheduling, billing, treatment planning, collections and office management, I am still planning to add as much experience and knowledge in those areas as well as the dental charting programs such as Dentrix. Awards

Honor Society, 2003, Both Jr & Sr of High School. Also graduated with Honors. Languages

Spanish, Beginner

Assessments

Protecting patient privacy, Proficient, 06/01/22

Work style: Professionalism, Proficient, 06/01/22

Attention to detail, Proficient, 11/01/22

Work style: Reliability, Proficient, 01/01/23

Administrative assistant/receptionist, Highly Proficient, 11/01/22 Scheduling, Expert, 05/01/22

Medical receptionist skills, Highly Proficient, 11/01/22 Basic computer skills, Proficient, 01/01/23

Customer service, Proficient, 11/01/22

Customer focus & orientation, Proficient, 11/01/22 Sales skills, Highly Proficient, 01/01/23

Medical terminology, Proficient, 01/01/23

Verbal communication, Highly Proficient, 08/01/22

Call center customer service, Highly Proficient, 05/01/22 Work motivation, Proficient, 01/01/23

Spreadsheets with Microsoft Excel, Highly Proficient, 02/01/23 Office manager, Proficient, 02/01/23

Retail customer service, Highly Proficient, 08/01/22 Management & leadership skills: Impact & influence, Expert, 08/01/22 Recruiting, Proficient, 01/01/23

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