Customer Service Nursing Assistant
Resume:
NYKEYA
OLIVER
*************@*****.***
Charlotte, NC 28204
Experienced Nurse Assistant with 4 years of proven success in delivering exceptional care to elderly, disabled, infants, and injured patients across diverse healthcare environments. Skilled in performing routine duties under nursing staff supervision, promoting efficient operations and patient well-being. Recognized for establishing trusting and respectful relationships with patients, families, and peers. PROFESSIONAL SUMMARY
SKILLS
• Nutrition and Diet
• Output Monitoring and Reporting
• Caregiver Relations
• Electronic Recordkeeping
• First aid and CPR
Cash handling Customer service
Problem solving Critical thinking
Empathy
•
• active listening
Light housekeeping Mobility
assistance Patient feeding
•
Personal hygiene support Vital
signs monitoring
•
• Report writing
• Teamwork and collaboration
• Customer service
Southeast High School
Kansas City, MO • 05/2020
High School Diploma
EDUCATION
CERTIFICATIONS
• BLS - Basic Life Support
• CNA - Certified Nursing Assistant
ShiftKey - Certified Nursing Assistant
03/2023 - Current
Home Instead - Certified Nursing Assistant
12/2024 - 07/2025
Securitas Security Services USA - Security Officer Kansas City, MO • 08/2024 - 12/2024
WORK HISTORY
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
•
Assisted patients with daily living activities for enhanced comfort and wellbeing.
•
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
•
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
•
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
•
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
•
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
•
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
•
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
•
• Provided transportation and appointments management. Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
•
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
•
Acted quickly during emergency situations to reduce opportunity for damage and injury.
•
Children's Mercy Adele Hall Campus - Nursing Assistant 09/2021 - 03/2023
Home Depot - Cashier
06/2018 - 02/2019
Processed cash register transactions by inputting product costs and giving back change.
Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Bagged and packaged customer orders and purchases. Verified prices and calculated totals using scanners and point of sale
(POS) systems.
Maintained merchandise displays, including endcaps, floor displays, and aisles.
Assisted customers with locating items, answering questions and providing direction and service.
Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.
Adhered to all cash handling policies and procedures. Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
•
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
•
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
•
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
•
Checked and verified photo identification prior to granting facility access.
•
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
•
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
•
Documented care actions by completing records and logs in medical software system.
•
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
•
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
•
Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
•
• Assist Nurses during active codes
• Sit in 1:1 patients to ensure safety
• Console
• assist with straight caths
• Float to other units to balance staffing.
Contact this candidate