It Support Computer Hardware

CURRICULUM VITAE

NAME: NWAMBA KELECHI

AGE: **

EMAIL: ****************@*****.***

STATUS: Single

Phone Number: +234 706-***-****

State of Origin: Enugu

Nationality: Nigeria

Local Government of Origin: Igbo-Etiti (Ukehe)

Address: No 5 mbaugwu Street, thinker's corner, Enugu PROFESSIONAL SUMMARY

I am an experienced IT professional with a passion for technology and a strong background in computer hardware, software installation, and network management. Throughout my career, I have excelled in assembling computer hardware and ensuring the smooth functioning of IT devices and processes. EDUCATION

Command Primary School

First School Leaving Certificate

Enugu- Nigeria. /Jan 2003-2009

Command Day Secondary School Enugu

Nigeria.

West Africa Examination Council (WAEC)

June 2009 – Sep 2014

B.Sc (Hon) Computer Science

Grade-Second Class

Enugu-Nigeria.

Enugu State University of Science and

Technology/ Sept. 2015- Aug. 2019.

National Youth Services Corps (NYSC)

Nov 2021-Nov 2022.

Olam international limited, No 45 government

road, kanshio, Benue State.

TECHNICAL SKILLS:

• Hardware

• Software

• Linux

• IT support

CORE SKILLS:

• Excellent analytical and problem-solving skills

• Experienced in managing Active Directory, Group Policy, and Exchange Sever

• Methodology and logical approach

• Ability to plan work and meet deadlines

• Accuracy and attention to details

• Customer relationship management

• Collaborative work and team player

• Strong communication and interpersonal skills

• Knowledgeable in networking protocols (TCP/IP, DNS,DHCP) INTERESTS

• Travelling

• Reading

• Playing games

• Cooking

LANGUAGES

• English

WORK EXPERIENCE

PRE-NYSC EXPERIENCE

• Installed and configured hardware and software on desktops, laptops, and mobile devices.

• Solely managed the head office at Aptech Nigeria Limited in Enugu and other 5 shops at different locations to ensure the effectiveness of all IT devices and life long processes.

• Ensure the smooth running of sales representative network which yielded an increase in the profit for Enugu due to decrease in the challenge they faced.

• Troubleshoot and resolve software and hardware issues.

• Maintained and updated computer systems servers, and network equipment.

• Participated in the installation of new router which increased the network performance for the customers in Lagos.

• I organized the installation of CCTV cameras for security in the head office. I was incharge of backing up the CCTV footage.

• Solved both network and hardware issues for company desktops, laptops and printers, to ensure the smooth running of company operations.

• Conducted training sessions for new employees on company software and systems.

• Provide technical support to ensure end-user via anydesk, phone, email, and in person.

• Performed numerous installations of windows operating System on laptops and desktops.

• I procured required IT hardware and configured them for in the appropriate unit to maximize productivity.

• Managed the report for IT assets in the company and also managed the created the daily backups to ensure no data redundancy. Created and enforced IT policies.

• Trained account officers on bancassurance products. They used this to engage customers which increased our customer base.

• Engaged customers to yield more revenue for my team.

• Created proposals that were used to pitch to customers.

• Addressed the concerns customers had regarding insurance and investment products, leading to an increase in purchased products

• Generated 12million in premiums that was remitted to the company from insurance sales

• As the commercial team member in Abuja, I approached organizations to pitch our costumer base

• Addressed issues the customers faced in securing the insurance transactions.

• Generated premium quotes for customer, which added to my team’s revenue and enabled us to reach our target.

• Composed introduction letters, which enables us to organize meetings with different organizations, this enabled us to meet with MD’s and accountants of organization’s to pitch company products

• Created products-specific proposals for organization’s targeted needs, which were used to pitch company products to customers

• I participated in assembling a call center, which served as a customer support unit which enabled the organization to have direct communication with their customers to assist in solving the issues they faced.

NYSC COPER

Job Role: IT officer (Nov 2021-Nov 2022).

Location: Olam international limited, No 45 government road, kanshio, Benue State.

Planned and also supported assigned projects functions.

Upgraded and provided maintenance for the end user in the organization.

Provided support to all IT processes and resolved all issues for end users.

Participate in the project steering committee and escalate all issues to management for resolution. Gather requirements from clients/end users regarding the proposed system performance and communicate feedback effectively.

Support overall delivery of workable systems throughout project life cycles.

Participated in team meetings which provided input to solution for improving functionality in the organization.

Collaborate with application support between external stakeholders on several projects.

Troubleshot and resolved hardware and software issues. Assisted with network administration tasks.

Maintained computer systems and network equipment

Planned and managed the organization of outreach events to recruit individuals with different talents. Managed the student tutorials to assist them in developing their skills

Installation of 15 battery inverter

Taking the inventory of computer devices in the organization. Spectranet Limited

ADRESS: No 35 mobolaji avenue, ikeja

(JUNE 2023-2025 - 2years)

Name of company: Spectranet LTD

Job Role - IT Infrastructure Engineer

• Installed and configured hardware and software on desktops, laptops, and mobile devices.

• Troubleshot and resolved hardware and software issues. Assisted with network administration tasks.

• I organized the installation of CCTV cameras for security in the head office. I was in- charge of backing up the CCTV footage.

• Solved both network and hardware issues for company desktops, laptops and printers, to ensure the smooth running of company operations.

• Performed numerous installations of windows operating System on laptops and desktops.

Contact this candidate