Cyber Security System Administrator

Lonnie R. Franklin

(Cell: 210-***-****)

LinkedIn Profile: www.linkedin.com/pub/lonnie-franklin/36/950/920

******************@*****.***

CAREER OBJECTIVE

Professional IT System Administrator/Cyber Security Analyst with extensive IT experience in delivering exceptional

customer satisfaction to Foreign/Domestic clients. I have 26 plus years of Healthcare IT Support and Healthcare

Management experience in Major hospitals supporting more than 100+ bed environments. I am seeking an

opportunity to utilize my military & civilian training/experience toward a successful IT career. One of my Goals is to

enhance my Information Technology career path in becoming a Senior, System Administrator with a concentration in

Cyber Security.

PROFESSIONAL EXPERIENCE

Serco, Inc. 21 May 22 to 30 Nov 24

System Administrator III and Cyber Security Analyst

A Jack of all Trade; experience with Networking, SW/HW, Server Infrastructure, Cyber Security, SysAdmin

One deep Travel System Admin/Cyber Security Analyst; worked 24/7/365; singularly responded to IT issues

System Administrator on a large computer network; Install, configure, troubleshoot SW/HW, resolve complex issues and support ongoing usability of desktops, laptops & peripherals COTS/GOTS technologies

Significant experience with Active Directory; Managed all AD group/service/user accounts & password admin

10+ years of experience supporting DoD Critical communication systems; experience using root cause analysis during routine and major systems outages—consulted with Regional SMEs to resolve critical outages

Performed System Admin (SA) tasks while supporting the US Navy Anti-Terrorism Force Protection (AFTP) Sustainment Contract; based out JBPHH Navy Region Hawaii—supporting 100 plus “E-911" first responders

Performed IT maintenance on OCONUS Navy Consolidated Emergency Response System (ONCERS V2);

This complex CAD system which includes Enhanced 911 capability, security alarms & Geo-verified location of 911 Alarm events (GIS); performed SIEMS, patching, HW updates, monitoring, troubleshoot & fix HW devices

Significant experience working with SQL Server Management Tools; performed DB backups & Scripts updates

Administered daily health and security checks; work with HA clusters to maintain service availability

Supported COTS; troubleshot 3rd Party software configuration issues; Liaison with Valor Director of Product Development and Priority Dispatch developers—resolved complex Software Certificates and Database issues

Working experience SANs, Data Backups, Failover Cluster, DHCP, Remedy, BitLocker, O365 and Powershell,

Hands-on experience with Linux Centos 7, Hyper-V, Cluster Management, VMware vSphere/Vcenter; performed

patch management, performance monitoring and system hardening by installing 3rd Party SW updates

Knowledge of Print Server, NFTS and share permissions; distribution/security group management

Provide support to JBPHH network systems; provided artifacts and log data to develop network drawings

Consult and Liaison with Cyber Security Operation Center (C2SOC), HBSS and PSNet teams on Network Degradation, Whitelisting, Firewall Blockage, ACAS, SCAP, McAfee Anti-Virus compliance issues

Experience with SCCM; upgraded computers from Windows 10 to Windows 11 Enterprise Operating System

Strong critical thinking & problem-solving skills; Conveyed complex information in a simplistic manner to Senior staff; created and updated SOPs, maintenance guides, knowledge base articles for operational reference

Work closely with SME & Engineers to installed the new US Navy’s ATFP Naval Electronic Surveillance Systems (NESS); performed lifecycle sustainment; patching--troubleshot network issues and 36 video cameras

Experience Cyber Security Analyst; performed Cyber Security preventive maintenance on 10 DoD Giant Voice (GV) systems; installed require SW, firmware, patches, Nessus Scans, STIG and SCAP checks and backups

Experience supporting cybersecurity or information assurance programs within enterprise environments

5+ years of hands-on experience assessing/mitigating technical security & operational risks on Systems/Ntwks

Configure system infrastructure devices per current Security Technical Implementation Guides and Security Requirement Guides; created current SCAP checklists & performed SCAP checks--submitted to ISSO/ISSM

Familiar with the RMF lifecycle, eMASS and various other DoD systems related to the RMF processes; extensive working knowledge with NIST Special Publications to include 800-37 Revision 1 and 800-53A Revision

Quick learner of new technologies; took VMware vSphere course, Intune MDM and LinkedIn & Udemy courses

Kaihonua, Inc. 01 Jul 21 to 1 Apr 22

CAD System Administrator

6+ years of experience supporting military production systems; used Server Management tools to troubleshoot performance/network issues—perform SQL DB’s checks, tuning & software issues

Experience Managing Active Directory (AD), AD Azure, GPOs, DNS, DHCP, TCP/IP and file/print services

Monitor system performance & troubleshoot issues related to HW/SW, Network, Window OS, and applications; Provided Enterprise Support to backups, patching and disaster recovery planning

Perform Windows, SQL and 3rd party patching to help with the hardening of physical and virtual servers

Perform maintenance on several physical and virtual servers with Windows Svr 2016/19 Operation System

Perform health checks of 5 Virtual Machines (VMs) that have Hexagon Computer Aided Dispatch (CAD) SW installed; troubleshoot issues on this clustered environment; use Failover Clustering Management to fix issues.

Designated as Information Assurance Support Personnel, performed NIPR/SIPRNET IA duties/functions

Solid understanding of IA technologies & architecture; created Technical How documents, KBs and SOPs

3+ years of experience performing Information Assurance functions & using RMF IT security controls.

Coordinated/Plan for upgrades, monitor post upgrades deployments for errors, replace HW/SW components as needed; Hands-on experience working with SCCM, VMware ESXi hosts--Used vSphere tools to troubleshoot system outages and perform Root Causes Analysis on physical and virtual hosts and servers

Provide technical input for documenting workflows; use USA Tactics, Techniques & Procedures (TTP)

Perform Offline Windows Security Updates, perform patch maintenance that unable to automate through WSUS

Global Commerce Services 23 Mar 2020 to 01 Oct 2020

LAN Administrator/Network Admin

Assisted Network Engineer troubleshoot/resolve Network outages to NIPR domain & Commercial Wi-Fi

Install and maintain network hardware: including wireless, wired & voice over internet protocol (VoIP)

Installed commercial Wireless Access Points (WAPs), installed Apple TV devices to wireless network

Reconfigure communication closet; removed/installed new switches/firewalls), rerouted cabling to Patch Panel

Built/Imaged GFE/Laptops using the Standard Desktop Configuration (SDC) software packages

Break/Fixed SDC devices; used System Center Configuration Manager (SCCM); patched/updated MS products, applied TCNO patches, installed HID Activ-Client, Axway Desktop Validator & other COTS

Installed/update HBSS McAfee Anti-Virus software, performed definitions updates to help detect threats

Troubleshot VPN issues, installed and updated CISCO VPN software manually & using SCCM

Provide remote support for users teleworking in various organizations (VPN, Wi-Fi, PKI Certificates)

Troubleshoots mobile and Avaya desk phones; Troubleshoots computer hardware (Desktop/Notebook PC, PDA, Printer, Monitor and peripherals) and software (DoD FE standard applications and drivers)

Assisted with installation, maintenance, repairs and upgrading of LAN Hardware and Software devices

Help technical support resolve LAN-related problems and Hardware outage such as Network Printers

Used DRA to add users & hardware equipment to the domain, Monitored/Created Security Groups

X-Technologies Corporation 3 Apr 17 to 1 Nov 19

SME-PKI Helpdesk Specialist/IT Product Support

PKI-SME for the Global Air Force Corporate Helpdesk consulted on & fixed different technical issues.

Consulted with SMEs, Engineers, PKE, Network, Testing & RA teams on new technological requests

Troubleshot/identified/fix users computer logon issues with their CACs; Assist all users’ recover previous PKI encryption keys—resolved users’ abilities to open old/new encrypted emails; fixed users digital signature issues

Performed brake/fix solutions to SDC Axway DV, HID Activ-Client, Java and IIS software issues

Performed maintenance/support to trusted PKI roles within PKI CPS; Knowledge of PKI best practices

Experience with X.509, ECDSA, Certificate Lifecycle Management and Certificate Authority (CA) providers

Provisions/installed, configured & maintain infrastructure services & components; Performed system tasks

Identifies operational problems & contributes to their resolutions; Accepted completed software modules

Trained and work with Air Force HQ level RA/LRA on Purebred Program; took/pass the Purebred training

Provides mobile phone and application training per the Purebred Guidelines and Knowledge Base tutorial;

Work with users to install Purebred Configurations on USAF issued mobile phones & phone certificate updates

Provide PKI knowledge to the customers to understand the usage & responsibilities involved w/ PKI Certs

ITIL Certified; Tracked IT Tickets into Service Now ticketing system “Oracle CRM Right Now”

Troubleshot SSL Certificates for 2FA (Two Factor Authentication); used Certificate Management Tools

to solve Authentication issues; identified root causes and solved various PKI issues on Window Devices

Knowledge of DISA & USAF (AF) Public Key Infrastructure (PKI) certificate issuance process

Knowledge of Agile Project Management & IT methodologies (Scrum); as well as ITIL framework

Troubleshot customer encryption issues; experience using encryption wizard-3.4.5 & MS Bitlocker

Assisted System Admin’s with installation of DoD PKI Trust packages/certificates on Window devices

Trained users on how to used external and internal AFPKI Knowledge Base (KB) Reference library, which housed technical “How to” documents—help users to analyze and resolve various PKI issues

Significant experience on Win-10, PowerShell, Active Directory, SCCM, VMWare, Win Svr 2016; broad knowledge on browsers (I.E., Chrome & Mozilla Firefox); help troubleshot Mobile phone issues

Knowledge of DISA and Air Force Public Key Infrastructure (PKI) certificate issuance processes

Configured Ten--Window Servers for deployment to various AF Network Operation Support Centers (NOSC); the PKI SME would in turn, finished LTMA-NIPR/SIPR installation to AFNET domain.

Configured and Installed Windows Server 2012 OS, Thales HSM encryption drives, DSCC images, patched/updated Dell BIOS on new servers; Tested SW/HW usability prior to shipping to AF bases

Key member of the Certificate Management Team, review/edit AFPKI SPO technical documentation such as CaC Pin Reset (CPR) guides, LTMA-NIPR & SIPR guides and Internal Basis Assurance (IBA) guide

Provided IT Support to the Air Force War Fighters & their mission--IDAM and Cyber & Cryptologic Systems Division (CCSD) units; trained junior Helpdesk Analysts on processes & AMRDEC tools

Support the Token Management Logistics Systems & ATIMS used by LRA to issue ALT Tokens

Provided Excellent Customer Service to DHA, USA, USN, DISA NOSC, CFP, CSL and SA’s

Requested by name from customer! solved abnormal PKI issues; Received Letter of Appreciations

P3S Corporation, Inc. 1 Oct 16 to 31 Mar 17

System Engineer III

Provides Global Tier 3 Help Desk Support to US Army Dental Command containing 5 Regional Commands & 137 geographically separated Dental Treatment Facilities (DTF) and US Navy and US Air Force DTF’s

Work closely with the IMO’s that are in the fields to provide support and oversight on all Dental Clinic Renovations ensuring all requirements are met for requested IT & Radiological equipment installations.

A technical expert for Dental Imaging Software products used by the Army Dental Corps, to include XRayVision, Dolphin 3D Imaging Application, Corporate Dental Application (CDA), and the Dental Digital Picture Archival and Communications System (D-DINPACS)

Provide web base portal administration support to Dentists using Sirona CAD/CAM with in-Lab

Utilizes a variety of remote applications, like BOMGAR, Remote Desktop Connection and DameWare to manage over 80 servers and Network Storage Devices (NAS) with WIN 2008R2/2012R2.

Ensures all Dental imaging systems are current with the latest security IAVA patches and updates

Executes & manages projects, tasks & work orders using MS Visual Studio Team Foundation Server

Provides expert, technical assistance for Planmeca and Care stream dental imagining capture devices

Supports the acquisition, transmission, storage & distribution of dental image formats: XML, JPG and DICOM

Troubleshoots/develops technical solutions related to SW & setup errors for field engineers, techs & customers

Provided technical guidance & training to National IT staff; provide resolution/closure of IT issues

Provides a high level of service to our customers--adhering to our strict SLAs for response & restoration

Assists with the research, development of new equipment & SW implemented within the DHA footprint

Directly responsible for the dental image archival process ensuring 5K dental radiograph images daily are successfully stored within the Dental Repository to be used in the treatment of soldiers worldwide

Collaborates with the Corporate Dental System (CDS) software developers on the design and testing of the Corporate Dental Imaging (CDI) viewing and capturing application

Federal Information Systems (FIS), Inc. 1 Sept 15 to 1 Sept 16

DBA and Data Security Analyst

10+ years of experience working in a Global Enterprise Support Role; experience with Win Svr 2003 to 2012

Performed SAP Basis/DBA functions in SAP ERP 6.0 environment; Upgraded 23 Oracle DBs from 10g to 12c; Develop/revise technical docs; created How to guide: “Install Oracle/CPU patches”

Collaborate with partners defining computing requirements & created end-to-end HW/SW solutions

SAP Basis team member; Performed DB monitoring & fixes using Oracle/SQL commands

Created & edited Batch, SQL and PowerShell scripts to perform DB tuning, parameters checks/changes

Reviewed Solution Manager Logs and System Logs to troubleshoot and make repairs to systems

Knowledge of IT network monitoring & scanning tools such as Solar Winds, Retina, ACAS Scan

Demonstrated work experience using PS/SQL/Oracle 10g/11g/12c, SCCM, Windows 7 and higher

Perform password changes using Active Directory; unlocking accounts and enforce group policies

Perform daily/weekly scheduled maintenance checks to include HW and SW changes to 20+ servers

Perform system wide performance checks and testing on Development, Production and Test Servers

Perform active & passive monitoring checks to include log viewing on 43 Windows & Linux servers

Working knowledge with ACAS, assisted our Infrastructure Team of Experts on the configuration of ACAS so the software program was reporting the correct measures and assessments of the network

Working experience using COTS such as What's Up Gold (WUG), Remedy 7 & HP Data Protector

Experience w/ data storage/backup technologies; edit scheduled Data Backups using HP Data Protector

Worked w/ Regional IA specialist to fix DIACAP/RMF vulnerabilities to the US Army Global Network

Referenced and used the NIST, RMF & STIG guides to performed assessment tests on servers; performed recommended fixes in a Test Environment prior to implementing in a Development and Production environment. Created new POAMs and edited old POAMs during remediation phases

Support the ISSO by ensuring security & internal controls handled within DOD policies/procedures

PKI SME, Certificate manager for SAP Basis, request, install and revoke SSL device certificates;

Configured SAP Single Sign On (SSO) profiles with these PKI certificates through SAP modules

GRSCO (Global Resource Solutions) 13 Oct 14 to Apr 15

IT Administrator & IT Security Analyst

IT Administrator for Platform Information Technology (PIT) Team, providing technical experience to assist in identifying & recommending security enhancements to systems that is going through DIACAP/RMF process

Created and edited system historical documentation, especially as pertains to Authority to Operate (ATO)

Liaison to the USAF Security Forces Community; answering technical/administrative questions on the PIT Determination process, Enterprise Information Tech Data Repository (EITDR) registration & C&A process

Work w/ the Security Control Assessor (SCA); implementing IA controls on PITs and its components

Perform Quality Control reviews on Network Topologies; recommend changes to meet IA Controls

Managed/control the security documents that support the Certification & Accreditation (C&A) process

Conduct/assist with the performance of Security Risk Assessment on cases going through the C&A process

Review deliverables for quality, compliance and consistency prior to submission to ISSO/ISSM review

Analyze & review deliverables, artifacts, C&A packages; knowledgeable on NIST & STIG processes

Collect, Compile, Sort large amount of Data; Analyst/Validate data prior to the C & A packages review

Hands-on experience troubleshooting Win Server 2008/ 2012/R2; experience using Power Shell 5.0 or later

Successfully completed New Horizon Computer Network System Administrator Professional Program

Zycron, Inc. (Sub-Contract for CHS, Inc.) 2 Dec 13 to 1 Aug 14

Consultant, Deployment Engineer Technician

IT Consultant traveling 100%; supporting Meaniful Use (MU) Win. 7 migrations to 209 CHS hospitals

Technical Support Liaison to all levels of medical staff; provided IT implementation support to local IT

Installed & Maintained HW and SW that supports the use of Clinical Provider Order Entry (CPOE); included COTS software such as Caradigm Vergence SSO, HMS, IBM AS 400 & other Clinical Apps

Imaged and Migrated 1100 PCs from XP to Win. 7; Installed/Configured 100 varies types of printers; un-boxed and inventoried 5K+ pieces of new technological equipment; assembled mobile computing carts & scanning tools

Hands-on experience using PC imaging tools such as SCCM, PXE, PCU, WDS tools to upgrade PC’s

Knowledge of JavaScript’s, VB Scripts and Power Shell Scripts; Maintained/edited already established VB/Shell Scripts that was built to deploy applications and GPO’s; Experience with VM software

Perform Medical/Business Data backups manually & by using USMT tool; restore data & printers files to new computers; performed post-install of various COTS software manually or using the SCCM tool

Set-up clinical classrooms equipment for Go-Live activities to include CPOE applications testing

In-depth knowledge of AD, ARS, GPO and MS Bit locker – decrypting and encrypting HDs on PC’s

Desktop Support experience with XP, Win. 7 & 8 OS; Imaged PC’s/Laptops w/ Windows OS; Performed COTS Applications support--Strong problem-solving and analytical skills for medium to large scale organizations

Install IBM I-Series, McKesson, MedHost, 3M, HCS software; configure Abbott medical devices

Knowledge of Sentillion/Caradigm Vergence Single Sign-On; tested End-Users operations and capabilities

Quick learner of new technology; 24 years of Health Care support experience; HIPPA trained

Xtreme Solutions, INC. 15 Jun 13 to 1 Oct 13

System Administrator & Engineer Support Tech

10 years of relevant work experience & Helpdesk Support experience in a large Global Enterprise Solutions

Possess a wealth of IT knowledge; as well as Troubleshooting and Brake-fix and Analytical skills

12 yrs of Desktop support experience & Remote connections to PC’s/Servers on a Global Network

8 years of working experience using PC imaging tools, remote control tools & software installation

8 years of experience supporting a different mix of computer platforms. Installed COTS software for Hardware equipment to include servers, PC’s, laptops, printers and multifunctional devices

Monitored System performance, performed maintenance, reviewed HW, SW, error, and audit logs to identify, troubleshoot problems with servers; Maintain high availability solutions by working with vendor to replace parts

Assist with the design, configuration, and maintenance of the enterprise Windows domain infrastructure and its core services including SCCM, AD, DNS, DHCP, & IIS. Troubleshoot, isolated, and reported Database problems

Performed tasks linked to system installations, upgrades, network communications, and maintenance support—to include tasks such as importing corrections, applying software patches and upgrades and system tuning.

Work side by side with IA, installing critical Security software updates and patches to clients and servers

Possess hands-on experience maintaining/building 2003/08 Servers: understanding of Intel-based server HW, including the RAID configuration—Working knowledge of VM Ware utilities and HP Server ILO

Assisted the IA/Security team on the 2012 DIACAP and STIGS requirements; single-handily reviewed documentation and checklists that applied to the servers; made changes to system documentation as needed

Knowledge of commands and utilities/Protocols including PING, Ipconfig, TCP/IP, FTP, DHCP and SMTP

Experience with SCCM/SCOM monitoring tools; researched and troubleshot system alerts on HW/SW issues

Strong experience with Active Directory, Win XP, Win 8.1, Win 10, MS Exchange and MS Application Suite

Past Work History from Aug 2010 to Jun 2013 can be provided upon request

United States Air Force at various locations Jan 2000 – June 2010

IT Operations Manager, System Analyst, Security Manager & other Healthcare IT positions

Managed/led 25 Computer Support Technicians, 2 Network Administrators, and 3 ADPE managers

Prior experience of working in an International Environment comprising both Military and Civilian

Experienced in a fast-paced team environment; actively participate in self-improvement and professional development training curricula for 30 IT staff; Provided support on all HSA MTFs data calls

Supervisor of large IMIT warehouse; DMLSS supply custodian for DGMC; oversite of 1M budget

Procurement Specialist: Coordinated contracts, purchased all Information Technology Equipment supplies, products, warranty and other services. Issued/tracked these new assets with zero losses

Directed 100% inventory of $1.5M worth of ITE equipment assets ensured total accountability

MEPR clerk experienced; coordinate, perform inventory/audits of DMLSS MEPRS coders & Services

Highly skilled using Remedy Trouble Ticket System; created, validated IT Operation metrics monthly

Security Officer conducted Info. Assurance Awareness & Assistance Program (IAAP) reports security incidents; working knowledge of DoD Accreditation tools: DIACAP and ATO

System Analyst, working experience with MCM, OSD, WSUS, EMTS and Microsoft Active Directory

Troubleshoot, repair, and tested Software/Hardware installations on desktops, laptops, monitors, cameras, printers, MFDs, peripherals, and teleconferencing equipment in DoD Medical Schoolhouse

Prepare detailed flow charts and diagrams outlining systems capabilities and processes

Knowledge of IT security principles, concepts, practices, systems software, database software and possess the expert knowledge to resolve customer issues efficiently and accurately in a timely manner

Install Security patches and security fixes to DoD Network desktops, mobile devices and servers

Advance Training and experience in VPN Client/Server repair; SME for unit Wireless Network

Prepared/updated written organizational Policies, Guidance’s and Standard Operation Procedures

Installed Activ Client Agent, reset CAC PIN, trained user on Outlook Certificate/Encryption validation

Advance experience in Directory Resource Administration (DRA); Password & Account management

Remote Desktop experience using Windows software tools, Bomgar, Hyena 6.0 and PC Anywhere

Supporting wireless communication devices such as pagers, cell phones, and blackberry’s

Advance experience w/ (DoD) computer systems & applications to include AFWAY, DMLSS, DEERS

Managed, implemented changes and updates to DoD Computer Systems (CHCS, GEMS & etc.)

Performs imaging/configuration of DT/LT’s using MS Windows 2000/XP/VISTA and Server 2008

Worked with base Network Infrastructure technicians resolving Port security/critical network issues

Web Developer/Content Manager for large military Intranet for 2K plus users; Advance technical knowledge using HTML, IIS, ASP, .NET, Network PPP, TCP/IP, WAPs and Adobe Products

Project Manager for Blade Server Initiative, Technology Refresh and MS VISTA, Office 07 migration

Educate 1500 users on the Air Force Network Compliance and Security policies; verified credentials

Project Manager, ALTHA & Digital Imaging Network (DIN-PACS) Installation at a NATO base

Manage account creation and resolve issues for Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA) clinical staff training

Software License Manager; purchased and tracked thousands of COTS, 3rd Party software products

Systems Administrator on CHCS/ALTHA; extensive experience with CHCS functionalities such as PAS, PAD, ADM, ORE, CHCS Fileman, and SY-ADMINS systems administration tools

Appointed SA; played a critical part in supporting CHCS/AHLTA program across 200 HSA sites; ensuring system performance, security compliance, and user support for clinical and technical staff.

Tracked/managed all IT equipment & their locations; Install/configure components of the workstations

Working experience of VTC equipment set-up; scheduling users for CEU and annual AFSC training

Trained over 700 users on the proper use of Microsoft Office Suite 2003, 2007, IE 7 and Adobe Suite

Certification and Education

CompTIA Sec+ CE, A+, ITIL-F, and HDI_CSA & MCP PRO: Windows 7, Enterprise Desktop Support

Technician certified. Completed the AF Client Support Admin Course, Completed New Horizon Ntwk System Admin. Crse. Many LinkedIn, DISA, DHA & DOD training certificates. Skillport Computing Environment Win Svr 2008 R2, 2012 R2& 2016 certificates and MD-100 and MD 101 Windows 10 certificates. Completed IT I level courses IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M and BBP 05-PR-M-0002—awarded certifications. I am currently working on CompTIA Net+ certification; ECT by Sept 2025.

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