Executive Assistant Administrative

MONICA M. HIVICK

Seattle WA 206-***-**** ******.******@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Results-driven Executive Administrative Assistant with over 17 years of progressive experience supporting senior executives and leading high-performing teams within Fortune 500 environments. Proven ability to manage complex schedules, streamline operations, and coordinate executive-level meetings, events, and communications with precision and discretion. Adept at navigating fast-paced, cross-functional environments while optimizing administrative workflows and enhancing team collaboration. Skilled in calendar and travel management, confidential document preparation, and stakeholder engagement. Recognized for proactive problem-solving, exceptional organizational skills, and unwavering commitment to operational excellence. KEY ACHIEVEMENTS

● Achieved a 100% call response rate across six virtual teams by implementing operational improvements and coaching strategies that elevated agent performance and customer satisfaction.

● Led the planning and execution of executive-level events and conferences for 50+ senior leaders, managing logistics, travel, and vendor coordination with zero disruptions and under budget.

● Spearheaded the deployment of a digital timecard system across 15+ teams, improving time tracking accuracy by 95% and accelerating onboarding processes for new hires. SKILLS

● Organizational Excellence

● Problem-Solving

● Adaptability

● Professional Communication

● Discretion and Confidentiality

● Executive Calendar Management

● Travel & Itinerary Coordination

● Meeting Planning & Minute-Taking

● Document Preparation & Editing

● Microsoft Office Suite (Excel, Word, Outlook,

PowerPoint)

● Google Workspace (Docs, Sheets, Calendar, Meet)

● Vendor & Event Management

● Data Entry & Reporting

● Project Coordination

● Timekeeping & Expense Reporting Systems

● Telephony & Virtual Communication Tools

EXPERIENCE

Service Delivery Team Lead/Call Center Supervisor 12/2020 to 11/2024 Accenture

● Directed daily operations for up to six high-performing virtual teams supporting Medicare, Unemployment, and Emergency Shelter programs, ensuring consistent alignment with service level agreements (SLAs).

● Elevated call response rate to 100% by streamlining scheduling protocols, enhancing agent workflows, and implementing quality assurance measures.

● Spearheaded the rollout of telephony infrastructure upgrades and led training initiatives for 40+ agents, significantly improving system efficiency and agent performance.

● Executed the implementation of a new digital time card system across 15 teams, improving payroll accuracy and time-tracking compliance.

● Managed work order assignments and performance coaching for over 200 agents, driving operational excellence and increasing first-call resolution metrics.

Senior Operations Analyst, Client Business Operations 03/2019 to 12/2020 Accenture

● Orchestrated cross-functional collaboration initiatives that enhanced communication and workflow across departments, resulting in a measurable increase in operational efficiency.

● Facilitated high-level leadership meetings by drafting structured agendas, capturing actionable minutes, and ensuring timely follow-ups on deliverables.

● Designed and maintained a centralized hiring resource directory, accelerating onboarding processes and optimizing staffing allocation across multiple business units.

● Championed diversity and inclusion by organizing company-wide panel discussions focused on racial equity, contributing to a more inclusive workplace culture.

● Coordinated hybrid corporate events and team engagement activities, fostering connectivity and morale among dispersed remote teams.

Executive Assistant 02/2007 to 03/2019

Accenture

● Provided high-level executive support to senior leadership by managing calendars, coordinating cross-functional communications, and drafting confidential reports, presentations, and correspondence with precision.

● Streamlined complex domestic and international travel logistics for C-suite executives, ensuring data security and eliminating scheduling conflicts across time zones.

● Orchestrated executive events, including monthly dinners for 30+ directors and multi-day conferences for 50+ leaders, managing end-to-end logistics, vendor coordination, and budget adherence.

● Anticipated executive needs and proactively resolved administrative challenges, improving workflow efficiency and reducing response times on key deliverables.

● Enhanced stakeholder engagement by maintaining clear communication channels and fostering collaboration across departments and external partners.

EDUCATION

Seattle University Seattle

PERSONAL INFORMATION

● Driving License: Washington

#HRJ#2e7b2dd5-c74b-● 41ea-8be2-cc44090fca49# Place of Birth: Seattle, WA

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