Business Analyst Systems

ANDREW WILHITE

+1-208-***-**** ***********@*****.*** Boise, ID, USA linkedin.com/in/awilhite/

PROFESSIONAL SUMMARY

PMO IT Business Analyst with over 20 years of experience in enterprise-scale technology project implementations. Results-driven Business Systems Analyst with over six years of success leading cloud migration initiatives, business process optimization, and cross-functional collaboration in enterprise environments. Proven ability to translate complex technical challenges into actionable strategies, aligning technology solutions with business objectives.

Skilled in assessing legacy infrastructure, gathering stakeholder requirements, and visualizing end-to-end system workflows to drive cloud adoption and operational efficiency. Adept at partnering with IT teams to develop and execute comprehensive migration plans, ensuring data integrity, service continuity, and user satisfaction across SaaS, PaaS, and IaaS platforms (AWS, Azure, Google Cloud).

Experienced in documenting technical specifications, functional designs, and process maps to support secure messaging, data exchange, and enterprise fax integration. Demonstrated expertise in Windows Server environments, virtualization, and networking, coupled with deep knowledge of Microsoft Exchange 365, SQL Server, PowerShell scripting, and federated user management.

Known for strong problem-solving, stakeholder communication, and risk mitigation capabilities—delivering high-impact solutions on time and within scope. Equipped to lead training, conduct workshops, and offer post-migration support to maximize ROI and ensure long-term system performance. Project and team collaboration experience in the Americas, LAR, EMEA, and APAC regions.

EDUCATION

Liberty University

PhD, Information Technology and Systems

GPA: 3.6

2022 - Exp. 2028

Western Governors University

Master's, MBA Information Technology

GPA: 3.5

2020 - 2022

University of Phoenix

Bachelor's, Business Administration

GPA: 3.6

2000 - 2003

CERTIFICATIONS

•PMI CAPM, Certified Associate of Project Management.

•IIBA ECBA, Entry Certificate of Business Analysis.

•Six Sigma Yellow Belt Certification.

•SCRUM Foundations Certification.

•ITIL (V4) Foundations Certificate (ITIL) with practice in Change, Incident and Problem.

•Expert HP Enterprise IT training.

•Previous Certifications – MCSE, A+, Citrix Administration, OpenView, VMware, OnBase, and HP-UX.

PROFESSIONAL EXPERIENCE

J.R. Simplot Company

Boise, ID, USA

EPMO Business Analyst III

February 2022 - May 2025

•Detailed requirements elicitation, current/future state analysis, and project action coordination for enterprise projects.

•Epic-to-Task project tracking, test design, and User Acceptance Testing (UAT) management.

•Collaborate with stakeholders and SMEs to develop technical solutions to reach business objectives.

•Project work includes full IT systems implementation for a new factory in India, IT system transition for an acquired factory in Argentina, new regional rail, truck, and tax management systems, food Track & Trace software upgrades, ERP implementation investigations, legal entity conversions, HR ADP, SAP SuccessFactors implementations, and server patch projects on both cloud and on-premises platforms.

•Experience with Excel, SQL, Azure DevOps, Visio, Lucid Charts, Miro, Power BI, Python, SPSS, SharePoint, One Plan.

Insite Managed Solutions

Boca Raton, FL, USA

Consulting Project Manager

April 2021 - January 2022

•Consulted with the CIO of the non-profit Save The Children on the categorization of the IT project funnel.

•Recommended methodologies to improve company project tracking and implementation.

•Provided project management for two large companies transitioning to a single company telecom CCAAS system.

•Provided executive updates and actions on progress.

Pyset LLC.

Ormond Beach, FL, USA

Various Roles/ Company Owner

April 2013 - April 2021

•IT consulting, real estate, software business startup, medical leave, customer service, and full-time student.

Security First Managers LLC

Ormond Beach, FL, USA

Business Analyst

September 2012 - April 2013

•Developed and managed the company’s digital transformation into the OnBase Electronic Document Management system.

•Led business reviews with department management and trained employees on the new processes.

•Provided technical audits, design of OnBase workflows, and VBA Scripting to transform paper into digital processes.

•Co-developed the Disaster Recovery plan for Security First Insurance.

Hewlett Packard Enterprise

Ormond Beach, FL, USA

Business Consultant IV

December 2008 - September 2012

•Led global critical incident triage with HP and vendors experts directly reporting status to VP and Bank Governance

•Improved overall HP tracking methodologies and conducted Quality Assurance audits.

•Led root cause analysis and presenting to customer PepsiCo IT leadership (D, P) on new ITSM Problem Management services for hardware and service contracts with HP.

Hewlett Packard Enterprise

Boise, ID, USA

IT Analyst IV - VI: L2/L3 Lead (Project Implementation).

December 2004 - December 2008

•Established transformation plans for BPO repair vertical alignment to central HP-IT design.

•Developed CI diagrams for the integration of the legacy business IT vertical into the central HP-IT organization.

•Lead project implementations for IT operational plans, training new offshore India support teams and related projects, SOX auditing, Operational SLA, KPI metrics development, data center relocations, High Availability (HA) architecture, enterprise application upgrades, Citrix migrations, communication hubs, and ITSM process transformation.

Hewlett Packard Enterprise

Boise, ID, USA

IT Analyst I – IV

August 1997 - December 2004

•Technical enterprise application expert on HP's Americas consumer email support system, member of the IPG Group. Network Server Team, and PC/Telecom Team with support of IT projects.

•Obtained deep technical skills in Enterprise CRM Applications, IIS, Apache, Oracle software backend connections, SQL, NT, HP-UX, Linux, Cold Fusion, Monitoring, Business Objects, Telecom, Data Warehousing, Citrix servers, server builds, technical troubleshooting and end-user PC supports skills.

•Certified MCSE with support background in Windows Server, Linux, HP-UX, Citrix, and large-scale PC support.

SKILLS

Skills: Visio, Oracle, SQL, Linux/Unix, SCRUM, Python, Java, HTML/CSS, Excel/Numbers/Sheets, Business Analytics, Microsoft Azure, azure, Jira, Office, Visio, Operations Research, Customer Service, Data Science, Data Structures & Algorithms, Perl, VBA, Business Analysis, Requirements Gathering, Stakeholder Collaboration, Digital transformation, Project management, Cross-functional leadership, Client engagement, SOX, Technical documentation, Facilitation and communication, User Acceptance Testing, IT Project Implementation, Azure DevOps, User story development, Consulting experience, Project Implementation, Action Tracking and Management

Contact this candidate