Customer service oriented, detail oriented, highly motivated
Resume:
KAYLA WARGO
Adept at multitasking and working under pressure, my reliability and excellent communication skills have significantly improved customer satisfaction. Experience working in a solitary role or as part of a fast-paced team. Honest, hardworking and passionate, equipped with a strong willingness to learn, I am ready to contribute to team success and achieve positive results. Seeking an opportunity to tackle new challenges with dedication and enthusiasm.
CONTACT
PHONE:
EMAIL:
***********@*****.***
SKILLS AND CHARACTERISTICS
Reliability, adaptability and flexibility
Excellent communication skills
Friendly, professional demeanor
Motivated and organized
Poised under pressure
Attention to detail
Problem solving aptitude
Teamwork and collaboration
Multitasking ability
ACTIVITIES AND INTERESTS
Equestrian riding
Dance
Music
Reading
Volunteering
WORK EXPERIENCE
Health Unit Coordinator
UPMC East, Monroeville, PA
2014–Current
Answered and routed multi-line telephone system, concierge services to families and patients, entered work orders for maintenance, housekeeping and biomed needs, routine unit inspections to maintain compliance, processed patient admissions, discharges and transfers, alert staff of emergent situations (code system) and assist administratively, liaised with physicians, nursing staff and case management to develop comprehensive care plans, maintained confidential patient records.
Packing Associate
Maple Doughnuts, Erie, PA
03/24-08/24
Sealed, packaged, labeled product for shipping, reviewed quality of outbound product to protect employer reputation and boost customer satisfaction, recorded discrepancies to reduce overall product waste. Cleaned, maintained and operated machinery. Proved successful working within tight deadlines and a fast-paced environment.
Paralegal/Legal Secretary
Abramovitz & Debbis, Pittsburgh, PA
2005-2014
Prepared and filed polished legal briefs, motions, pleadings, conferred with all parties to gather case information, managed client information, filing system, court calendars and deadlines, managed billing, invoicing and payment processing, account reconciliation, expense reports, employee scheduling and payroll.
EDUCATION
California University of Pennsylvania (PennWest)
June 2009
Bachelor of Arts, Psychology
CERTIFICATIONS AND LICENSES
ServSafe, National Restaurant Association, 2024
Pennsylvania State Driver’s License, Class D
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