Front Office Customer Care

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Chido Kaseke

*** ********, ** *******, ******, Zimbabwe

+263********* ************@*****.***

PROFESSIONAL SUMMARY

A 39-year-old administrative professional with exceptional organisational, customer care and communication abilities. Expertise in a wide range of industries with a focus on records administration, computer proficiency and client liaison. A high impact communicator who effectively presents and conveys information to clients, team members and top-tier executives through written and spoken communication, essentially building strong relationships with stakeholders.

EDUCATION

The University of South Africa (UNISA) Pretoria, South Africa Bachelor of Commerce in Management Graduation Date: 2016 Coursera & University of Pennsylvania Pennyslvania, USA Certificate in The Business of HealthCare Qualification Date: 2019 CORE COMPETENCIES

• Client Relations

• Time management

• Attention to detail

• Interpersonal skills

• Multi-tasking

• Strong organisation skills

• Events planning

• Professionalism

• Office skills and procedures

Computer Programs: MS Office (Word, Excel, Outlook, PowerPoint) Google Workspace Canva Zoom QuickBooks OmniSol

WORK & LEADERSHIP EXPERIENCE

PatCh (Maokoe) Zimbabwe Harare, Zimbabwe

Founder/ Creative Director

www.instagram.com/patch_maoko_ezim March 2020– December 2024 Key Responsibilities:

o Develop business from initial concept and start-up o Undertaking the management and administrative tasks, as well as the day-to-day operations of the business

o Executing primary responsibilities related to accounting, advertising and marketing o Developing and executing marketing plans and managing social media platforms o Organizing and facilitating a capacity skills training program o Sourcing business including attending local, regional and international trade fairs o Leading a team and delegating tasks

o Engaging with stakeholders, including suppliers, artisans and distribution partners o Customer relationship management

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o Staff recruitment and human resource management

MIMOSA Mining Company Harare, Zimbabwe

Administrative Assistant- Part Time August 2021

Key Responsibilities:

o Support the office of the Managing Director by liaising with executive and senior administrative assistants to handle requests and queries from senior managers o Co-management of the MD’s diary and scheduling appointments o Anticipate the executives’ needs and proactively bring together appropriate people and resources to support the underlying matters

o Coordinate meetings, events and booking travel arrangements o Handling telephone calls, attending to enquiries and queries and receiving visitors o Assist in the preparation of regularly scheduled reports o Act as point of contact for internal and external clients and stakeholders of the company

Vision Institute Harare, Zimbabwe

Medical Administration and Marketing Officer September 2016 – February 2020 Key Responsibilities:

o Welcoming patients and visitors in person, on the telephone and/or via email answering or referring inquiries and maintaining a clean, conducive and welcoming reception area at the practice. o Managing diary for patient bookings.

o Medical insurance verifications and authorisation o Medical claims billing and processing using Microsoft Excel and online data management and claims billing system OmniSol

o Preparing reports

o Assisting patients with pre-consultation registration o Daily receipt of cash and point of sale payments o Maintaining confidentiality and running an effective filing system for documents, patient notes, results and information.

o Maintaining business office inventory and equipment by checking stock to determine inventory level and expediting orders for supplies.

o Developing and maintaining policies and procedures booklet for the practice. o Typing patient referral letters and channelling relevant communication where needed, when referring patients to other medical establishments. o Minute taking.

o Operation of ophthalmic equipment to clinically prepare patients in pre-consultation area before sending them through to the Doctor

o Optical Dispensary including checking patient refraction, reading patient optical prescription and assisting patients with frame selection.

o Coordinating marketing events and marketing material. Creating and designing medical condition information brochures, ordering of corporate wear and branding material. o Coordinating and participating as a team member at rural outreach eye camps.

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