Customer Service Account Manager

MELVIN JOSUE OBANDO ACEVEDO

Telecommunication Specialist

OBJECTIVE

Obtain a position within the company that can allow me to evolve with my creativity, ethics, dedication, transparency, and honesty.

CONTACT

PHONE: 505-********

EMAIL: *************@*****.***

PERSONAL INFORMATION

Address: La Fuente, semaforos de la entrada 1 cuadra al sur, 3 cuadras arriba, 50 metros al sur

ID Number: 001-190381-0047P

Date of Birth: 19/03/1981

Marital Status: Single

SKILLS

Bilingual customer Service

Soft Sale & Hard Sale

Retention

Account Manager

Executive Microcomputer Operator

Excel 2016

Microsoft Office Skills

Data Entry

Answering Phones

EDUCATION

Colegio Camilo Zapata

2003 - 2005

Elementary Cougars School (Los Angeles, CA)

1998 - 2000

WORK EXPERIENCE

Sitel Nicaragua S.A. Customer Service

2019-2021

I was able to handle 60+ customer interactions per day.

Starbucks- My role involved addressing customers complains and good experiences they had in stores, and drive thrus as well as processing refunds, in addition to troubleshooting the app to make sure they would make the best of the mobile app experience, among other inquiries or concerns about Starbucks products.

Web Help Nicaragua. Customer Service.

2022-2023

–Cash App: I was consistently improving customer satisfaction through expert resolutions of conflicts, issues, and concerns. Resolving service issues and sharing benefits of additional services. My job was making sure customers sensitive information was handled in a secure way and that they complete the verification process correctly so they could use the Cash App.

Concentrix Nicaragua

2023- 20224

–Lowes: I was assisting customers through chat purchasing a wide variety of products online such as appliances, replacement, building supplies, furniture, bathrooms and kitchen items, home decoration, smart home security devices etc.

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