MELVIN JOSUE OBANDO ACEVEDO
Telecommunication Specialist
OBJECTIVE
Obtain a position within the company that can allow me to evolve with my creativity, ethics, dedication, transparency, and honesty.
CONTACT
PHONE: 505-********
EMAIL: *************@*****.***
PERSONAL INFORMATION
Address: La Fuente, semaforos de la entrada 1 cuadra al sur, 3 cuadras arriba, 50 metros al sur
ID Number: 001-190381-0047P
Date of Birth: 19/03/1981
Marital Status: Single
SKILLS
Bilingual customer Service
Soft Sale & Hard Sale
Retention
Account Manager
Executive Microcomputer Operator
Excel 2016
Microsoft Office Skills
Data Entry
Answering Phones
EDUCATION
Colegio Camilo Zapata
2003 - 2005
Elementary Cougars School (Los Angeles, CA)
1998 - 2000
WORK EXPERIENCE
Sitel Nicaragua S.A. Customer Service
2019-2021
I was able to handle 60+ customer interactions per day.
Starbucks- My role involved addressing customers complains and good experiences they had in stores, and drive thrus as well as processing refunds, in addition to troubleshooting the app to make sure they would make the best of the mobile app experience, among other inquiries or concerns about Starbucks products.
Web Help Nicaragua. Customer Service.
2022-2023
–Cash App: I was consistently improving customer satisfaction through expert resolutions of conflicts, issues, and concerns. Resolving service issues and sharing benefits of additional services. My job was making sure customers sensitive information was handled in a secure way and that they complete the verification process correctly so they could use the Cash App.
Concentrix Nicaragua
2023- 20224
–Lowes: I was assisting customers through chat purchasing a wide variety of products online such as appliances, replacement, building supplies, furniture, bathrooms and kitchen items, home decoration, smart home security devices etc.