Human Resources Resource

Genesis Medrano

Human Resource Manager 786-***-****

US ***.*******.**@*****.***

Professional summary

Human Resource Manager with over 5+ years of comprehensive experience in HR operations, workforce planning, and talent management. Demonstrates expertise in developing and implementing strategic HR policies, fostering a culture of continuous improvement, and enhancing employee engagement through innovative training programs. Skilled in leveraging HRIS systems, bilingual in English and Spanish, and committed to driving organizational success through strategic HR initiatives.

Employment history

Gate Gourmet Human Resources Specialist La Guardia Airport, NY

Sep 2024 - Present

Create action plans to resolve employee concerns, enhancing workplace satisfaction.

Coordinate employee engagement events, fostering a positive organizational culture.

Support HR operations for 400+ employees, ensuring compliance and efficiency.

Facilitated employee onboarding processes, enhancing integration and engagement for new hires, resulting in improved retention rates.

Streamlined HR reporting systems, ensuring timely delivery of weekly and monthly reports, which improved decision-making accuracy.

Partnered with management to develop targeted training programs, fostering a culture of continuous improvement and skill enhancement.

Maintained meticulous employee records and compliance documentation, ensuring adherence to HR standards and legal regulations.

Menzies Aviation Human Resources Manager Fort Lauderdale, FL Mar 2022 - Jul 2024

•Partnered with hiring managers to refine job descriptions and create structured interview processes.

•Supported HR operations for over 280+ employees, ensuring compliance with HR Standards.

•Lead and manage all HR functions including recruitment, onboarding, employee relations, and compliance.

•Assess training needs and coordinate learning and development initiatives.

•Develop and implement HR policies throughout the organization.

•Advise senior leadership on HR strategy, workforce planning, and talent development initiatives.

Facilitated training leadership, and conflict resolution. Analyzed employee feedback to identify training gaps, leading to targeted development programs that increased workforce competency and morale.

Processed employee inquiries efficiently, ensuring timely responses and fostering a supportive work environment that encourages open communication.

Maintained accurate employee records and updated compliance documentation, ensuring adherence to HR standards and mitigating legal risks.

Therapies 4 kids 1st Chair Lead/Hr. Ass. Weston, FL

May 2018 - Jun 2021

Scheduled appointments, verified applicant details, managed front and back areas efficiently.

Improved patient check-in processes, enhancing service response time.

Handled guest inquiries and complaints, ensuring high customer satisfaction.

Coordinated applicant references, streamlining verification procedures.

Oversaw clinic operations, contributing to a seamless patient experience.

Humane Society of Greater Miami Customer Service Lead Miami, FL

Jan 2011 - May 2018

Managed client interactions, enhancing satisfaction and retention.

Streamlined appointment scheduling, improving efficiency.

Coordinated surgical pickups, ensuring timely operations.

Organized office filing, optimizing document retrieval.

Fostered a welcoming environment by greeting clients, enhancing customer experiences and building lasting relationships.

Tax Baron Accounting Solutions Inc. Office Supervisor Hollywood, FL

Jan 2009 - Apr 2025

Oversee front office operations, enhancing efficiency and client satisfaction.

Manage confidential data, ensuring security and compliance.

Streamline document preparation for meetings, improving organizational workflow.

Coordinate information flow, facilitating seamless internal and external communication.

Education

SHRM – Human Resources Management Broward Community College Davie, Florida Apr 2025 - Jan 2026

Courses

Sexual Harassment Training

Compliance and Regulatory Training (Aviation Specific)

Onboarding and New Hire Orientation

Leadership and Management Training

Diversity, Equity, and Inclusion (DEI) Training

Emergency Response and Crisis Management Training

Skills

HR Operations

HR Strategy

Workforce Planning

Talent Management

Problem Solving

Microsoft Office

Employee Relations

Onboarding

Training

Ulti Pro

Conflict Resolution

Workday

UKG Kronos

Languages

I9 Verification

English

Spanish

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