Customer Service Sales Associate
Resume:
Felixcia Miller
Looking to obtain employment with a company that promotes quality service and provides opportunities to meet and exceed qualified skills for potential career growth
Houston, TX 77077
***********@*****.***
EXPERIENCE
Conn’s HomePlus, Madison, TN — Sales Associate
JUNE 2023- OCT 2024
●Provide face to face assistance to customers through the buying process to include merchandise selection, payment, finance options, pick up and deliveries
●Complete daily telephone calls to existing and potential customers
●Generate new sales from our wide range of business services, while successfully managing all aspects of the assigned retail store’s operations and achieving financial objectives
●Support colleagues and contribute to a positive and team focused environment
●Ability to assist with merchandising and in store set up, which includes but is not limited to moving, building, cleaning, maintaining showroom components, maintaining inventory control, and making certain that the store’s merchandise is properly displayed and tagged
●Ensuring the assigned retail store is clean and attractive, meeting, or exceeding sales goals
●Deliver superior customer service as per company standards
●Maintain awareness of current advertised merchandise and promotions
●Collaborates with external and internal partners to identify and resolve customer issues
●Develop and maintain sales materials and product knowledge across a wide range of categories
●Establish and maintain current customer and potential customer relationships, while ensuring excellent customer service is provided
●Deliver on key metrics and sales goals at set by the company monthly
●Maintain confidentiality and comply with all credit policies, procedures, and government regulations
●Ability to maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions
●Follow Conn’s 5 Steps of the Sale for all transactions per company guidelines
●Comply with reasonable requests from management to perform other duties and responsibilities not listed above
Madison Beverage Warehouse, Madison, TN — Cashier/Sales Associate
SEPTEMBER 2020 - FEBRUARY 2023
●Communicates and works cooperatively with vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations
●Maintained and kept area stocked with products and kept work area clean and sanitized for customer safety
●Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions
●Provided Customer service by acknowledging the Customer and identifying needs, assist with purchasing decisions and locating merchandise, resolve Customer issues/concerns, promote products and services, while maintaining a safe shopping environment
Tri Star Energy, Madison, TN —Cashier/Sales Associate
APRIL 2019 - JULY 2020
●Provided efficient and friendly customer service to customers
●Processed customer transactions on purchases, gas, and other products
●Executed inventory and stocking of products and merchandise inside the store for customers
●Provided customers with lottery tickets to and answered questions on any information regarding the services provided
●Maintained a clean environment and obtained a customer-friendly environment inside and outside the store
Krystal’s, Madison, TN — Shift Manager
JULY 2018 - FEBRUARY 2019
●Greeted customers with a smile and take orders, while recommending products and promoting special deals and communicating in a fast and friendly manner
●Collected payments, verified cash records, and insured accurate cash count at the end of each shift
●Maintained clean area (wiping trays, counter tops, machines used, and lobby) during down time
●Responsible for monitoring staff and offer guidance and feedback in order to help the employees do their jobs better\
●Fill in for General Manager (GM) when needed, making executive decisions and providing accountability when needed
●Maintained upkeep inside and outside the facility by providing customers a clean, well-maintained, and safe facility
●Efficiently resolved problems or concerns to the satisfaction of all involved parties
●Continually monitored the restaurant and took appropriate action to ensure food quality and service standards were consistently met and monitored inventory
●Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
●Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions
●Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
Hardee’s, Madison, TN — Store Manager
AUGUST 2015 - JUNE 2018
●Greeted customers with a smile and take orders, while recommending products and promoting special deals and communicating in a fast and friendly manner
●Collected payments, verified cash records, and insured accurate cash count at the end of each shift
●Maintained clean area (wiping trays, counter tops, machines used, and lobby) during down time
●Responsible for monitoring staff and offer guidance and feedback in order to help the employees do their jobs better
●Maintained upkeep inside and outside the facility by providing customers a clean, well-maintained, and safe facility
●Efficiently resolved problems or concerns to the satisfaction of all involved parties
●Continually monitored the restaurant and took appropriate action to ensure food quality and service standards were consistently met and monitored inventory
●Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
●Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions
●Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
●Maintained supplies inventory by checking stock to determine inventory level, placed orders with vendors, verified receipt and stocked supplies
●Interviewed potential new hires and provided adequate training
Krogers, Madison, TN — Associate
MARCH 2013 - FEBRUARY 2015
●Greeted customers with a smile and take orders, while recommending products and promoting special deals and communicating in a fast and friendly manner
●Collected payments, verified cash records, and insured accurate cash count at the end of each shift
●Maintained clean area (wiping trays, counter tops, machines used, and lobby) during down time
●Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions
●Provided Customer service by acknowledging the Customer and identifying needs, assist with purchasing decisions and locating merchandise, resolve Customer issues/concerns, promote products and services, while maintaining a safe shopping environment
●Responsible for the overall cleanliness and sanitation of buildings, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
Housekeeper, Shreveport, LA
APRIL 1997 - JULY 2006
●Travel to customer’s personal homes to assist with cleaning
●Responsible for the overall cleanliness and sanitation of buildings, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
●Monitor and maintain housekeeping supplies
●Clean and maintain housekeeping equipment
●Observe and report any potential safety hazards
●Restock toilet paper, paper towels, soaps and other products and dispose of trash
EDUCATION
Huntington High School, Shreveport, LA — High School Diploma
AUGUST 2002 - MAY 2006
SKILLS
●Computer proficiency in Microsoft Word, Microsoft Excel, and Microsoft Powerpoint
●Management
●Communication
●Customer Service
●Sales
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