Administrative Specialist

LISETTE VARGAS

Lancaster, PA ***** 717-***-**** ***************@*****.***

Professional Summary

Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.

Skills

• Microsoft Office expertise

• Administrative support

• OSHA and HIPPA compliance

• Staff Management

• Credit and collections

• Human resource laws

• Employee training and development

• Customer relations and communications

• A/P and A/R expertise

• General accounting

Work History

Management 04/2017 to 07/2024

Molly's Pub & Carryout/The Corner – Lancaster, PA

Managed day-to-day operations, including alcohol ordering, inventory management, customer service,scheduling and staff supervision.

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Coordinated with Sales Reps to develop marketing campaigns and promotional events to boost salesmanship associated with maintaining budgets, monitoring expenses to meet financial targets.

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• Prepared and served a variety of alcoholic and non-alcoholic beverages to customers in a fast-pacedbar environment.

• Successfully boosted sales by 98% within a year of reopening through the diverse selection of brands. Account Manager 02/2020 to 07/2022

SteelSafe Storage Solutions – Lancaster, PA

• Served as primary contact and information source for Executives and clients

• Managed all aspects of Executives' extensive daily calendar

• Identified upsell and cross-sell opportunities within existing accounts, leading to an increase in revenue by 89% annually

• Negotiated contract renewals and pricing agreements with clients, achieving an average renewal rate of 93%. Recruiter 02/2018 to 01/2020

Chartwell Staffing Solutions – Lancaster, PA

• Initiated the new hire paperwork to start the interview and hiring process

• Handled employee staffing, disputes, terminating employees and administering disciplinary procedures

• Maintained compliance with equal employment opportunity laws

• Utilized data analytics tools to track recruitment metrics, identify trends, and make data-driven decisions. Dental Billing Specialist 08/2017 to 01/2018

Smilebuilderz – Lancaster, PA

• Ensured HIPAA compliance for all patients and employees

• Performed account reconciliations and resolved variances

• Resolved discrepancies in insurance payments by collaborating with carriers

• Utilized Dentrix to document and track customer account details. Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.

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Education

High school diploma 2005

Mccaskey Campus - Lancaster, PA

Certifications

• Administrative Assistant Certification 2024- Present

• RAMP Certification October 2023-Present

• Accredited Tax Preparer (ATP) - Accreditation Council for Accountancy and Taxation. Languages

Spanish:

Native or Bilingual

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