Project Manager Customer Service

TYRONE HARRIS

Reston, Virginia USA 703-***-**** **********@*****.***

SUMMARY

Result-oriented and professional Project Manager with a proven track record of delivering complex, multi- site projects across the facilities management, government contracting, and pharmaceutical industries. Demonstrated excellence in managing over 15 million square feet of commercial, laboratory, and critical infrastructure space, ensuring uninterrupted operations, and compliance with stringent regulatory standards. Adept at leading cross-functional teams, coordinating vendor and stakeholder communications, and driving operational efficiency through data-driven decision-making. Expert in lifecycle project planning, financial forecasting, and strategic resource allocation. Successfully led multi- million-dollar government contracts, technical documentation programs, and large-scale vendor-managed service models. Recognized for enhancing client satisfaction, fostering vendor performance, and sustaining long-term partnerships. CORE PROFICIENCIES

• Leadership • Initiative • Time management

• Adaptability • Reliability • Interpersonal Skills

• Communication • Negotiation • Team collaboration

• Critical thinking • Organization • Stress management

• Problem-Solving • Decision-Making • Multitasking Skills

• Attention to detail • Customer Service • Conflict resolution TECHNICAL PROFICIENCIES

Microsoft Office Suite Business software & applications Network & systems knowledge Project & program management Budgeting, forecasting & financial analysis Requirements analysis & schedule tracking Data collection & interpretation Technical documentation & change control Logistics product data support Technical manuals & directives management Design review & construction coordination Method of Procedure (MOP) creation Building Management Systems (BMS) commissioning Vendor & contract management Facility inspections & reporting Budget preparation & cost control Property & facility management Invoice processing & cost coding Staff moves & department reorganizations Multi- state team leadership

EXPERIENCE

Program Manager 08/2022 to 01/2025

Laulima Government Solutions Adelphi, Maryland

• Acted as the primary liaison with government program authorities, leading all communications on technical and programmatic issues, and ensuring contractor compliance with all contractual requirements.

• Oversaw full lifecycle program execution, including acquisition, resource management, and scheduling, while applying analytical techniques to assess objectives, track performance metrics, and support data- driven decision- making.

• Conducted in-depth management and business case analyses to evaluate program effectiveness, monitor status, and maintain budget/schedule alignment in accordance with DoD standards.

• Supported lifecycle logistics by managing the development and delivery of key technical data products, including Technical Manuals (TMs), Technical Directives (TDs), Technical Data Packages (TDPs), and Job Performance Aids (JPAs).

• Applied government-instituted processes for documentation control, change management, and data integrity, ensuring compliance with Army laboratory system requirements and enhancing program transparency and accountability.

Construction Manager 06/2021 to 07/2022

Salas O’Brien Beltsville, Maryland

• Participated in client-facing design reviews and coordinated with cross-functional teams, including contractors, vendors, and building officials, to ensure alignment with project specifications and client expectations throughout the design and construction phases.

• Led weekly construction update meetings and pre-bid contractor walkthroughs, ensuring accurate scope understanding, and proactive issue resolution, contributing to timely project delivery.

• Developed and issued critical project documentation, including RFis, addendums, and detailed Methods of Procedure (MOPs), ensuring compliance with building codes, client protocols, and construction milestones.

• Oversaw Building Management Systems (BMS) commissioning on-site and remotely, ensuring seamless system integration and performance verification across multiple facilities.

• Managed critical infrastructure projects involving HVAC, generator, and utility upgrades, delivering uninterrupted site functionality by engineering tailored solutions for mission-critical environments. Facility Manager 10/2019 to 06/2021

CBRE Arlington, Virginia

• Managed operations for 60 Chase banking centers, 18 ATM locations, and 10 commercial banking sites totaling 1.5 million square feet, ensuring regulatory compliance, and uninterrupted facility functionality across the portfolio.

• Oversaw hard and soft services by managing vendor performance metrics and maintenance reporting, ensuring timely delivery of preventive and corrective maintenance across all managed locations.

• Directed and evaluated Facility Department staff while coordinating space planning, departmental reorganizations, and move/add/change (MAC) activities to optimize operational efficiency.

• Maintained landlord and third-party vendor relationships, ensuring contractual compliance, accurate financial reporting, and prompt resolution of tenant and client issues impacting service performance.

• Conducted facility inspections, prepared detailed reports, supported operating and capital budget planning, and ensured compliance with local, state, and federal regulations through regular audits and risk reporting.

Facility Manager 06/2020 to 05/2021

CBRE Gaithersburg, Maryland

• Oversaw operations for 108 laboratories across 6 AstraZeneca buildings, managing over 2.2 million square feet of space to ensure compliance with local, state, and federal regulations, and uninterrupted lab functionality.

• Directed preventive and corrective maintenance programs for laboratory equipment by managing service vendor reporting, maintenance metrics, and performance evaluations to ensure peak operational efficiency.

• Led and evaluated a team of laboratory engineers, providing guidance, performance oversight, and coordination to maintain consistent service quality, and regulatory compliance.

• Conducted regular laboratory facility inspections, generated detailed reports, and collaborated with on-site scientists and management to address audit readiness, performance indicators, and risk mitigation.

• Managed facility projects, including departmental reorganizations, lab space reconfigurations, and move/add/change activities, while supporting budget planning for operating and capital expenditures. Facility Engineering Operations Manager 11/2018 to 09/2019 CBRE Oakton, Virginia

• Directed facilities operations for 88 AT&T offices across five states, managing over 5.8 million square feet, and leading a team of 33 engineers (12 onsite, 5 leads, 16 mobile), ensuring seamless service delivery and regulatory compliance.

• Oversaw vendor performance and managed hard and soft services, including maintenance, mail, food/dining, catering, conference support, fitness centers, and copy services, by implementing effective work order, billing, and invoicing protocols.

• Provided leadership in staffing, performance tracking, training, and coaching of Facilities Department personnel, promoting operational efficiency, and accountability across a multi-state portfolio.

• Conducted space inspections, managed departmental reorganizations, and MAC (move/add/change) activities, while supporting capital and operating budget planning, variance analysis, and financial performance oversight.

• Built and maintained strategic relationships with vendors and senior client stakeholders, supporting site audits, regulatory compliance efforts, and continuous improvement through performance metrics, incident reporting, and customer satisfaction tracking.

Integrated Facility Manager 09/2015 to 11/2018

CBRE Arlington, Virginia

• Directed facilities operations for 74 Bank of America banking centers and 10 ATM locations, totaling 630,000 sq. ft., ensuring compliance with local, state, and federal regulations while maintaining optimal functionality and safety.

• Oversaw vendor performance across hard and soft services, including maintenance, security, food services, reprographics, mail, fitness centers, and conference services, with a focus on metrics, compliance, and customer satisfaction.

• Led a team of facility employees, providing training, performance tracking, coaching, and development to align with organizational goals, and promote a high-performance culture.

• Managed multiple projects and departmental reorganizations while conducting space inspections, preparing reports, and supporting capital and operating budget development, and variance analysis.

• Maintained strong relationships with landlords and third-party owners, ensuring contract compliance, resolving tenant relations issues, and supporting strategic property management decisions across the assigned portfolio.

EDUCATION

Government and Public Administration New York, New York John Jay College (CUNY)

Contact this candidate