Customer Service Specialist

EARLEEN COOPER

rawlins, wy ***** 307-***-**** ************@*****.***

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Order Management

Customer Service

De-Escalation Techniques

Customer Relations

Good communication skills

Telephone Etiquette

Complaint Handling

Conflict Resolution

Order Fulfillment

Sales expertise

Critical Thinking

Store maintenance

Customer Service Specialist, 01/2024 - Current

Stinker Stores – Sinclair, wyoming

Developed rapport with customers, fostering long-term relationships and repeat business. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.

Deli Shift Lead, 09/2022 - 12/2023

Pilot Travel Centers – Rawlins, Wyoming

Enhanced team productivity by effectively delegating tasks and overseeing shift operations. Monitored stock levels regularly, placing orders as necessary to maintain optimal inventory levels for efficient operations.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Ensured food safety and quality by strictly adhering to sanitation guidelines and regulations. Performed routine maintenance on deli equipment, minimizing downtime due to malfunctions or repairs. Assisted customers with special orders, demonstrating exceptional communication skills and attention to detail.

Resolved customer complaints professionally, ensuring their satisfaction while maintaining company policies.

Maintained a clean and organized work environment, promoting efficiency and adherence to health standards.

Trained new employees on deli procedures, equipment usage, and safety protocols for successful integration into the team.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures. Maintained clean, trash-free workspaces to maximize productivity and safety. Delivered exemplary customer service to guests, even in peak business periods to promote retention. Listened to customer requests and suggested additional menu items as appropriate to upsell products. Made food according to standard recipes with requested changes for customer satisfaction. Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.

Shift Leader, 08/2020 - 09/2022

Border Foods Inc. – Rawlins, Wyoming

Trained new employees and delegated daily tasks and responsibilities. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Enforced company policies and regulations with employees. Prepared shift summary reports for supervisor and communicated regularly on goals and progress. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Managed inventory and ordered supplies to keep location well stocked with necessary supplies. Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies. Resolved conflicts between employees to maintain positive and productive work environments. Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Analyzed sales figures and identified areas for improvement. Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.

Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Boosted overall sales with effective upselling techniques and exceptional product knowledge. Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Completed cash and credit card transactions accurately using POS software. PIZZA HUT, 09/2014 - 08/2020

Wait staff supervisor – Rawlins, Wyoming

Operated register to process payments and collect cash payment for order totals. Used proper techniques to prepare food and ingredients. Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing. Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages. Trained new employees by demonstrating tasks and coaching during daily activities. Cultivated warm relationships with regular customers. Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers. Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.

Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.

Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail. Supported sales efforts by suggestively upselling food items and increasing check averages. Prepared food orders, cooking on grill and operating fry station. Used cash registers and calculators to prepare bills, accept payments and make change. Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.

Charge Nurse, 04/2007 - 09/2014

State of Arkansas – Conway, Arkansas

Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.

Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols. Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.

Monitored nursing care, patient assessment processes, and treatment implementations. Cared for patients' wounds and changed dressings.

Implemented quality patient care techniques to align with safety, health, and organizational regulations. Assisted in development and implementation of new policies and procedures to improve healthcare quality. Participated in quality improvement initiatives, contributing to the development of best practices within the department.

Reduced medication errors by establishing stringent medication administration procedures. Developed and implemented specific nursing care plans to cater to individual patient needs. Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.

Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust. Collaborated with other healthcare professionals to provide quality patient care. Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations. Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.

Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses. Mentored and supervised junior nurses, fostering a supportive and professional work environment. EDUCATION

L. P.N: Nursing, 01/2001

North Arkansas College - Harrison, Arkansas

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