Customer Representative Professional
Resume:
RUSHEENA WALKER
MONTEGO BAY, St. James
****************@*****.***
Professional Summary
A reliable candidate ready to take on challenges using problem-solving and task-prioritization skills to help the team succeed. A dependable individual seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented. Work Experience
Human Resources Clerk (Temporary) Feb 2025 – July 2025 Chukka Caribbean Corporate Offices Montego Bay
• Assist in the preparation of offer letters, contracts, and onboarding documents.
• Maintain accurate and up-to-date employee records in both digital and physical formats.
• Update employee files with changes such as promotions, terminations, and salary adjustments.
• Assist in gathering and verifying data for payroll processing.
• Support employees with benefits enrollment and address inquiries.
• Support the implementation and communication of HR policies and procedures.
• Manage HR-related correspondence such as letters, emails, and memos.
• Schedule and coordinate HR meetings, interviews, and events.
• Maintain confidentiality in handling sensitive employee information. Recreation/Lead Front Desk Agent Feb 2024 Oct 2024 Half Moon Resort Montego Bay
Collected credit card information for transactions and posted charges for customers. Schedule guests bookings for activities.
Greeted guests on arrival and handling inquires.
Maintained organized and clean front desk area to promote professional working standards and environment.
Managed phone calls and messages to maintain smooth communications among staff and guests. Answered telephone calls to provide information, take messages and set up appointments. Human Resources Clerk Jan 2023 Feb 2024
HOLIDAY INN RESORT Montego Bay
Performed various HR duties such as maintaining employee records, screening resumes, coordinating interviews, preparing contracts, assisting with payroll, and addressing staff queries efficiently
Organized and conducted orientation sessions, job skills training and employee development initiatives
Maintained and updated employee records to reflect changes in employment, compensation and withholdings
Administered healthcare plan enrollments, terminations and changes to coordinate employee benefit programs
Coordinated community engagement programs and employee relations activities Facilitated daily operations of HR department with general and administrative support Performed other duties as assigned.
Customer Care Associate/Sales Expert Jan 2022 Oct 2022 CONTINUUM GLOBAL SOLUTIONS Montego Bay
Presented key selling points, features and benefits effectively with consultative selling strategies Upsell on orders
Demonstrated commitment to customer service by building productive relationships, resolving complex issues, and boosting customer loyalty.
Provided solutions, recommendations and replacements with empathy and positive feedback. Responded to customer questions and complaints and documented consumer communications. Met team and client performance metrics, goals and deadlines. Assisted with training & development for new hires.
Education
Business Administration Level 2 (Secretarial Skills) Jul 2016 St. James High School C.A.P.
Mathematics Level 2 & 3 Distinctions
City & Guilds
English Level 2 - Distinction
City & Guilds
Principles of Customer Service Certificate City & Guilds
(Caribbean Maritime University)
Skills
Adaptability Professionalism
Computer Literacy Communication
Versatility Critical Thinking
Awards
Employee of the month awards.
Most reliable and helpful employee award.
Top performer award.
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