Software Development Lead Developer

Rakesh Veeramalla

Email : ************@*****.*** Phone no: 816-***-****

Summary:

Ø Versatile and results-driven Appian Lead Developer with over 9 years of industry experience, including 8+ years of specialized expertise in Appian BPM development. Proven success in leading cross-functional teams, collaborating with stakeholders, and delivering end-to-end enterprise-grade BPM solutions across Insurance, Mortgage, Banking, Solar Loans, and Telecom domains.

Ø Highly skilled in the entire software development lifecycle (SDLC)—from requirements analysis and design to development, testing, deployment, and support. Demonstrated ability to work in Agile environments, managing offshore teams, conducting grooming sessions, and establishing development standards and best practices. Ø Expert in Appian platforms (v16.x to v24.x) with hands-on experience in SAIL, Process Modeler, Tempo, Records, Sites, Reports, WebAPIs, and workflow automation. Adept at developing scalable, maintainable applications using Appian Designer and following SAIL methodology. Ø Strong background in technical troubleshooting, root cause analysis, and performance optimization. Conducted code reviews, authored unit test cases, and ensured quality deployments across multiple environments. Ø Experienced in integrating Appian with external systems using REST/SOAP APIs, and working with SQL, MySQL, DB2, and writing optimized database scripts including views, tables, stored procedures, and functions. Proficient in object lifecycle management, schema design, and database performance tuning. Ø Recognized as a single point of contact and subject matter expert across multiple projects, providing technical leadership, peer mentorship, and defining organizational standards for Appian development and maintenance. Ø Worked closely with clients to suggest smart solutions for process efficiency and automation. Developed reusable components, handled incident/change management via ServiceNow, and authored detailed Knowledge Base Articles (KBAs).

Ø Familiar with cloud technologies, including AWS (S3, EC2, Load Balancer, CloudWatch) and CI/CD tools like Jenkins and Bitbucket. Experienced in supporting Appian Cloud upgrades, automating deployments, and improving system stability.

Ø Continuously learning and adaptable to emerging technologies, with a commitment to delivering high-quality solutions and staying ahead of industry trends.

Education:

• Master of Science (MS), Computer Science and Engineering – 2017.

• Bachelor of Technology (B. Tech), Computer Science and Engineering – 2013 Professional Experience:

Universal Service Administrative Co. (USAC)

Lead Developer June 2023 - Current

Responsibilities:

Ø Collaborated with stakeholders to elicit and gather comprehensive requirements. Ø Implemented Intelligent Document Processing seamlessly integrated into Application Process flows, reducing data processing time by efficiently comparing document content with application data. Ø Enhanced application performance by implementing Appian Best Practices, automating process workflows to minimize manual efforts, and ensuring high availability of the application. Ø Engaged in the complete Software Development Life Cycle (SDLC) of the application. Ø Implemented Stored procedures, triggers and SQL changes on Appian Cloud DB as needed for the Project. Ø worked in fast paced development environment and produced high quality code meeting the user requirements. Ø Designed and developed technical solutions within the Appian BPM suite based on gathered requirements. Ø Designed and maintained integration requirements with third-party systems. Ø Established architectural and development standards for the project in alignment with Appian and Client's best practices.

Ø Conducted frequent code reviews to ensure overall delivery quality, wrote unit test cases. Ø Performed regular ticket analysis and health check reports to address recurring issues. Environments: Appian 24.X, Jira, confluence, Zeplin, Mango DB Technology Credit Union

Team Lead (Prod Support & Development) May 2022 – June 2023 Responsibilities:

Ø Collaborated with stakeholders to elicit and gather comprehensive requirements. Ø Managed various Appian environments and facilitated cloud Appian instance upgrades. Ø Coordinated with the Appian Technical team (Vendor) to troubleshoot and resolve configuration, installation, and process issues pertaining to Appian Cloud instances/environments. Ø Implemented Intelligent Document Processing seamlessly integrated into Application Process flows, reducing data processing time by efficiently comparing document content with application data. Ø Enhanced application performance by implementing Appian Best Practices, automating process workflows to minimize manual efforts, and ensuring high availability of the application. Ø Engaged in the complete Software Development Life Cycle (SDLC) of the application. Ø Designed and developed technical solutions within the Appian BPM suite based on gathered requirements, providing support to the Development team in their activities. Also, contributed to enhancements aimed at improving existing functionality or creating new workflows to meet client needs. Ø Prepared high-level technical specifications for solutions. Ø Designed and maintained integration requirements with third-party systems. Ø Orchestrated project releases encompassing enhancements and bug fixes. Ø Collaborated closely with stakeholders, development, testing, and operations teams to achieve Sprint goals and deliverables.

Ø Created and modified Database Views, Tables, Stored Procedures, and Functions as required for development activities.

Ø Documented business requirements, technical solutions, designs, knowledge articles, and implementation plans. Ø Monitored performance metrics of all environments and applications to identify root causes of technical issues and recommend solutions.

Ø Managed code lifecycle and configurations using Bitbucket. Ø Established architectural and development standards for the project in alignment with Appian and Client's best practices.

Ø Conducted frequent code reviews to ensure overall delivery quality, wrote unit test cases, and handled deployments for supported applications.

Ø Performed regular ticket analysis and health check reports to address recurring issues and batch job failures for continuous improvement.

Ø Collaborated with the offshore team during the development phase. Environments: Appian 23.2, Jira, Kanban, confluence, SQL Server, Bitbucket, Visual Studio, Azure cloud Cotiviti May 2021 – May 2022

Sr. Appian Developer (Development)

Responsibilities:

Ø Designed and developed technical solutions within the Appian BPM suite based on meticulously gathered requirements, guiding the Development team through implementation. Focused on enhancing existing applications and creating new workflows to align with client needs. Ø Prepared high-level technical specifications to outline solutions effectively. Ø Formulated and managed integration requirements with third-party systems. Ø Strategized project releases encompassing both enhancements and bug fixes. Ø Collaborated closely with stakeholders, Development, Testing, and Operations teams to achieve Sprint goals and deliverables. Additionally, contributed to database development by creating/modifying views, tables, stored procedures, and functions as necessary.

Ø Managed various Appian environments and facilitated cloud Appian instance upgrades. Ø Partnered with stakeholders to gather comprehensive requirements effectively. Ø Coordinated with the Appian Technical team (Vendor) to troubleshoot and resolve configuration, installation, object, and process issues related to Appian Cloud instances/environments. Ø Enhanced application performance by implementing Appian Best Practices and automating process workflows to minimize manual efforts, ensuring optimal application availability. Ø Engaged in the complete Software Development Life Cycle (SDLC) of the application. Ø Established architectural and development standards for the project in adherence to Appian and client's best practices. Ø Conducted frequent code reviews, wrote unit test cases, and handled deployments for the supported applications to ensure overall delivery quality.

Environments: Appian 21.x, Jira, SQL, DB2, SQL Server, Bitbucket, Jenkins, Winscp, Visual Studio Freddie Mac Nov 2017 – May 2021

Appian Developer & Technical Lead (Development & Production Support) Responsibilities:

Ø Primary point of contact for multiple mission critical BPM applications. Ø Perform permanent bug fixes by doing root cause analysis and code changes. Ø Working in Agile Environment and L3 Support team Ø Conducted Detailed Analysis to support designing and development of BPM applications. Ø Provided Technical assistance for troubleshooting and resolution of workflow system problems. Ø Provided end to end application support for all Appian application deployed. Ø Integrating Appian BPM workflow process with external systems using Integration Object. Ø Created New Versions of the Tables with the XSD and modified CDT's. Ø Developed various forms using SAIL interfaces and SAIL components. Ø Created Appian reports, portal reports, Knowledge of SITES and configuring the pages in SITES. Ø Well versed in using different objects in designing and creating the functionality Ø Migrated the Appian Environment from Appian 19.x to 20.x, validated the custom specifications of the project, troubleshooting the issues while bringing the env up after the upgrade. Ø Implementing best practices and providing solutions for improving the application performance. Ø As Appian developer working on designing process models for business workflow using Appian modular, develop custom interactive interfaces using sail.

Ø Creating/ modifying custom data types and mapping them to data store for database read, write, delete and updates from Appian processes.

Ø Perform regular ticket analysis for recurring issues and improve user experience by implementing permanent changes via code fix.

Ø Monitored and configured Autosys Jobs which are configured to read and write data from a NAS location CSV file to Database on scheduled based Job runs.

Ø Created SQL scripts to resolve data issues in production environment. Ø Co-ordinated and managed the offshore team

Ø Attended grooming sessions and suggested ideas to BA and worked on Documenting the Design and technical work flow changes implemented via Enhancements.

Ø Involving in complete SDLC of the applications like working on business requirement’s, functional analysis, system requirements, design, code construction, system integration, testing, improve existing system and adding new functionalities.

Ø Document business requirements, feasibility reports, technical solutions, instructional manuals, designs, knowledge articles and implementation plan.

Ø Design Database for Appian applications and handling for the application and provided the DB design for solution proposed.

Ø Leverage extensive experience in Agile Methodology for delivering software in Appian. Ø Prepare the unit-testing plan and perform unit testing for implementation/code changes. Ø Worked on consuming WebAPI’ s, Document handling via SharePoint site uploads using custom plugins. Ø Suggest client of possible potential issues that might affect the application performance in long run and provide solution for the issue.

Ø Support changes which are implemented at infrastructural level for upgrades and maintenance. Ø Demonstrate introduced new functionalities/existing issues using business models, diagrams (flow charts). Environments: Appian 20.x, DB2, OpenShift Cluster 4.x, Jira, SQL, DB2, SQL, GIT EYE, Bitbucket, Jenkins, Winscp, Java

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