Data Entry
Resume:
Shannon Burton
San Antonio Texas 78251
**********@*****.***
STRENGTHS
● Punctual
● Reliable
● Strong alpha/numeric data entry skills
● Dynamic interpersonal communication
● Strong verbal and written communications skills
● Proficient in Word, Excel and Outlook
● Exceptional Customer Service skills
● Performs with accuracy and attention to details
● Excellent people skills
● Multi-tasking
EXPERIENCE
Enterprise Holdings
11/1/2021- current
Replacement rental rep-Total Loss - Remote
Provide day-to-day account support including reservation capture and branch follow up, callback procedure, adjuster/body shop calls, ERAC Technology, AR procedures & direct adjuster and account interaction and troubleshoot and resolve basic issues Perform body shop and adjuster callbacks for the group/region Partner with branches for all replacement rental questions and needs Assist with ARMS® reservations,
Assist the insurance company with rental management goals: Reduce loss adjustment expenses (LAE)
Increase customer service
Monitor rental service
Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain training in data confidentiality, security protocols and fraud protection Pull data from various sources to assure proper maintenance for rental maintenance Maintain all KPI’s above average
Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Well organized, self-motivated, possess great follow-up and customer service skills, and works well with others in a team-oriented environment 3/2020-10/2021 Furloughed due to covid
Enterprise Holdings
10/19/2019-3/2020
Car sales admin-Title Clerk
The License & Title Clerk has responsibility for administrative processing of license and title paperwork for initial registrations, renewals and other items relating to the licensing and titling of vehicles. Responsible for developing and maintaining a strong relationship with the Department of Motor Vehicles, License & Title Services and field personnel to ensure all vehicles are legally titled and registered to the company. Requires substantial data entry, high levels of efficiency and accuracy, and keen ability to multitask and handle multiple projects Simultaneously. Enterprise Holdings
4/17/2018- 10/18/2019
Driver
Move vehicles to and from various locations including out of town. Arrive on time.
Comply with all company policies and procedures.
Transport vehicles in a safe and timely manner.
Communicate effectively with branches and employees. Self-Employed Uber/Lyft Driver/UberEATS delivery
June 2016-Current
Transport clients from one destination to another. Delivery food orders
Conduct vehicle maintenance checks regularly.
Use navigation apps to determine the optimal route for each client. Interact with clients in a friendly and professional manner. Pick up and drop off clients/food in a punctual and reliable fashion. Maintain accurate monthly mileage records.
Ensure vehicles are filled with gas and ready for use during shifts. School
Everette Community College
9/2016 - 5/2017 Medical coding/billing
South University 2009-2011 Criminal Justice
Kaplan College 2/2005-10/2005
Patient Care Assistant Tech (PCAT)
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