Front End Customer Service
Resume:
Jamia Cleveland
Dallas, TX *****
****************@*****.***
Professional Summary
Motivated and dependable Front End Associate with over 2 years of experience in fast-paced retail environments. Recognized for strong leadership, time management, and a solid work ethic. Proven ability to handle customer-facing roles and adapt quickly to new responsibilities. Seeking to transition into a higher-paying role that values reliability and dedication, with opportunities to grow and learn on the job. Work Experience
Front End Associate
Walmart-Dallas, TX
May 2023 to Present
• Delivered fast, friendly customer service in a high-volume retail environment, ensuring a smooth and efficient checkout experience for hundreds of customers daily.
• Recognized by management for strong leadership, punctuality, and a consistent willingness to take on additional responsibilities beyond assigned duties.
• Trained and mentored new team members on register operation, store policies, and customer engagement, helping reduce onboarding time and improve team productivity.
• Proactively managed long lines and customer concerns, maintaining a calm and professional demeanor under pressure to improve overall satisfaction.
• Maintained accurate cash handling procedures and balanced registers with zero discrepancies over a two-year period.
• Supported team operations by organizing front-end spaces and collaborating with associates to increase checkout efficiency and reduce customer wait times. Part-Time Seasonal Associate
Party City Corporation-Dallas, TX
October 2022 to December 2022
• Provided fast, friendly service during peak holiday traffic, assisting customers with purchases and product location.
• Maintained organized merchandise displays and ensured shelves were stocked and presentable.
• Worked closely with team members to meet store goals and deliver a smooth shopping experience under high-pressure conditions.
Kroger click list
Kroger-Dallas, TX
February 2022 to September 2022
• Accurately picked and prepared customer orders for curbside pickup, consistently meeting tight deadlines.
• Maintained product quality and followed food safety protocols to ensure customer satisfaction.
• Communicated with customers and team leads to resolve order issues and improve service efficiency. Food and Beverage Associate
SSA Dallas Zoo-Dallas, TX
June 2021 to January 2022
• Served guests in a high-volume, fast-paced food service environment while maintaining cleanliness and food safety standards.
• Handled cash and card transactions accurately while delivering excellent customer service to zoo visitors of all ages.
• Worked flexible shifts and supported multiple locations to help the team meet peak demand during summer months.
Education
High school diploma
Kathlyn Joy Gilliam-Dallas, TX
August 2020 to May 2024
Associate's degree in Science
Cedar Valley College
August 2020 to May 2024
Skills
• Cashiering
• Customer service
• Food Service
• Sales
• Cash Handling
• Retail math
• Cooking
• Communication Skills
• Stocking
• Kitchen Experience
• Merchandising
• Food Preparation
• Retail Sales
• Basic math
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