Administrative Assistant Data Entry

Melissa B. Lancaster

**** ***** ******, **** *****, Texas 76107

817-***-**** ***********@*******.***

Professional Summary:

•Experienced document management professional responsible for mail services (including return mail), imaging, record management.

•Administrative experience includes back-office client services, administrative support, operational admin registration processes, claims processing, and purchase order processing.

•Data entry experience entering data, updating data, verifying the information is correct, researching to identify discrepancies and resolving them.

•8+ years of clerical and customer service experience.

•Comfortable with conducting research using Internet, Google and Chrome.

•Used PeopleSoft to execute queries, exporting results to spreadsheets for PO processing.

•Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SAP, and SharePoint experience.

•Flexible with work scheduling availability to meet the needs of the Company.

•Available to start immediately.

Professional Experience:

EXCEED, LLC (FEMA) October 2024 – June 2025

Remote Customer Service Representative I

•Work as an Outsourced Contact Center representative for the client, interacts with customers to answer questions, address concerns, and provide the client assistance by phone.

•The CSR works with individuals and households impacted by humanitarian events as well as disaster declarations.

•Assist new applicants who are registering for FEMA assistance competing the application over the phone.

•Verify applicant information before providing any assistance. Identify myself by providing my first name and ID number and reminding applicants that all calls are monitored and recorded for quality purposes.

•If unable to assist the applicant, transfer to a specialized agent for additional assistance.

• Ability to accommodate a flexible work schedule that meets the demands of the company.

Lancesoft – (MHMR of Tarrant County) August 2024

Data Entry Specialist

•Updating the Banking information in the new EFC accounts payable system going online September 2024.

•Sort through over 10,000 active Vendor emails to determine the primary Vendor email address needs to be added to the new accounts payable system.

•Vendor profiles that had multiple vendor email addresses received a letter by email asking the vendor to identify the correct email address. Or provide a different email address that’s not currently on file.

•Once sorting is completed, start adding the primary Vendor emails into the new EFC accounts payable system.

•Added, updated over 3200 Vendor email addresses in the EFC account payable system before it went online September 2024.

E-Solutions Inc – (Coforge)

Customer Service Tax Analyst October 2023 – November 2023

•Create tracking tickets.

•Assist with client inquiries.

•Maintain active communication with both internal and external clients. Have a working knowledge of all processes within the company.

•Make calls to taxing entities or jurisdictions requesting data.

•Work in a fast-paced environment and communicate any delays.

Maintain excellent attendance.

•Research discrepancies, document processing procedures and complete claim processing.

•Data entry skills used in processing payments, updating incorrect amounts, adding taxing entities notations, and uploading documentation.

Brightwing - (Mercedes-Benz Financial Services - MBFS)

Document Management Specialist July 2021 – January 2023

•Responsible for opening and closing the mailroom daily, including the Lockbox.

•Receiving packages via FedEx, UPS, USPS, Amazon, etc. Scan Packages/mail into an internal tracking system prior to distribution. Delivery notification. Regular mail distributed.

•Fold/Insert machine and postage metering machine for outgoing mail and packages.

•Prep documents for imagining a customer’s account or case creation. Documents are scanning based on case creation, image only, rush or regular request.

•Scanned images into validation system. Reviewed image quality, linked documents to customer’s account, and verified the account information matched paperwork being imagined.

•Assisted with Credit Disputes, Goodwill Requests, and Debt Validation Requests.

•Processed vehicle registrations requests updating the information or creating new entries into FAW database.

Inceed - (Bank of Oklahoma Financial/Mineral Management)

Mineral Management Specialist April 2021 – June 2021

•Routed emails and mail.

•Document imaging and filing.

•Data entry into SharePoint included processing invoices, updating receipt lines with correct check amounts, and attaching scanned images.

•Uploaded documents and images to SharePoint.

•Prepared all outgoing mail and checks going to Lockbox.

Robert Half – Office Teams (Service Master/Terminix)

Account Specialist/Customer Service Representative December 2020 – March 2021

•Processed inbound and outbound calls in a professional, friendly manner. Proficient with multiple back-office systems including Global Protect (logs on to Terminix website), Cisco Communicator (phone system), Cisco Finesse (incoming/outbound call queue), Quiq (text message queue), HIVE, and Mission (customer information database).

•Responsible for updating client records including sales agreement, scheduling/rescheduling appointments, re-routing messages as needed, coordinating with branches to drive customer satisfaction and meeting team goals.

Robert Half – Accountemps (City of Fort Worth)

Administrative Assistant– Purchasing June 2019 – September 2020

•Used PeopleSoft to execute queries, exporting the results into excel spreadsheet to determine the number of forms to be processed. Used the same tools to determine if Purchase Order would cancel/close automatically, rerouting those that would not cancel/close automatically.

•Processed emails from Buyers using a standard checklist to renew, create new or amend PSK(s). Ensured proper handoff to Assistant Director, returning incomplete form(s) with reason why to Buyers.

Processed requisitions from other departments. Scanned documents and routed emails to Supervisor/Buyer and Assistant Director.

•Reviewed and archived old bids and Vendor Management PO’s, noting destruction date according to record retention policies.

Education:

University of Texas at Arlington – Arlington Texas

Bachelor of Arts - Business Administration,1986

Skills and Software Used:

Typing (50 WPM) & 10-key

Data Entry (PC and mainframe terminal)

Dual Monitors usage

Internet Explorer and Google Chrome

Microsoft: Outlook, Word, Excel, and PowerPoint

SharePoint

SAP

PeopleSoft

Adobe Photoshop/ImageReady

BuySpeed

Cisco IP Communicator phone system

Cisco Finess (inbound/outbound calls)

Quiq (text messaging queue)

FAW (Fusion Analytic Warehouse)

Alfa Software

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