Support Specialist Care Coordinator
Resume:
Taylor Lyons
Flushing, NY *****
****************@*****.***
Professional Summary
Compassionate and highly organized Care Coordinator with over 4 years of experience in customer service and patient support roles. Skilled in coordinating care plans, handling client inquiries, and working with cross-functional teams to ensure high-quality service delivery. Strong communicator with a background in healthcare systems, appointment scheduling, and conflict resolution. Committed to improving patient satisfaction and delivering empathetic, solutions-focused support. Authorized to work in the US for any employer
Work Experience
Application Support Specialist
Freedom Care-Lake Success, NY
August 2024 to Present
• The Application Support Specialist I focuses on supporting Caregivers with FreedomCare Mobile App related issues
• Gives customized training and assists caregivers in successfully leveraging our app
• Handled high volume inbound calls from patients and caregivers
• Adjusted caregivers timesheets accordingly to submit for payroll.
• Sent inbound/outbound emails to support and assist caregivers with any technical related issues. Care Coordinator
freedomcare-Lake Success, NY
November 2018 to August 2024
• Handles all inbound calls efficiently while providing knowledge about CDPAP and Medicaid insurance plans (MLTC, managed medicaid accounts, eligibility codes,E-paces)
• Monitor the timely submission of service documentation, followed up with corresponding departments.
• Obtains necessary documentation from patients for billing purposes and continuation of services
• Followed up with insurance plans to confirm forms received and UAS’ scheduled accordingly
• Reviews caregiver medical documents to ensure medically cleared to be enrolled
• Interdepartmental coordination and communication
• Protecting patient privacy and ensuring data security requires adherence to HIPAA regulations Assistant Manager
Silver Mirror Facial Bar-New York, NY
May 2016 to November 2018
• Act as the right hand to owners performing tasks including but not limited to organizing over 10 staff schedules on a weekly basis, executing local marketing tactics, and analyzing monthly sales data
• Monitored inventory levels and restocked shelves promptly to meet customer demand.
• Coordinated event setup and logistics, ensuring seamless execution for high-profile functions and VIP guests.
• Function as desk manager greeting clients, operating extensively on CRM appointment based software
• Handled multi-line phone systems,schedule appointments, and address patient inquiries Administrative Assistant/Receptionist
Office Of Baby-New York, NY
November 2015 to June 2016
Provide administrative support to the Chief Commercial Officer including the organization of his schedule as well as booking meetings, travel arrangements and hotel accommodations. I Monitor all incoming and outgoing communications as well as prepare correspondences. I also Demonstrate flexibility and excellent work ethic and teamwork by taking on projects in addition to primary office administration responsibilities
Education
High school diploma
Bayside high school
September 2006 to June 2010
Skills
• Coordinator (2 years)
• Excel (1 year)
• Salesforce (5 years)
• Microsoft word (8 years)
• Microsoft Excel (2 years)
• Microsoft Office
• Help desk
• Customer Service (10+ years)
• Case Management (2 years)
• Administrative Support (2 years)
• Data Entry (3 years)
Additional Information
I possess phenomenal interpersonal skills and am extremely detail oriented and organized. I enjoy customer service and have a proven track record in sales. I am very professional and have a flexible work schedule.
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