Business Analyst Process

Regina Beck Mowrer

******.******@*****.*** 404-***-**** Atlanta, GA 30350

Profile: Dedicated change agent, Industrial Engineer experienced in Project Management for Information Technology, WMS, Supply Chain Oracle ERP, Business Process Improvement, ISO9002, QMS, SDLC, AML fraud and Banking/ Accounting Principles.

Education: Southern Polytechnic State University Bachelor of Science, Industrial Engineering, Quality Assurance, June 1993 - Attended Georgia Southern University 1988-1999 Experience: Equifax, Information Analyst; Atlanta, GA — June 2015-May 2021 Analysis of risk relevant data for immediate customer feedback. FCRA certified. Delivering OFAC, Negative news, and FCRA data to our customers for AML and compliance purposes in several formats and levels of service. Acquiring relevant risk data from public record for data analysis and analytics. Process improvement projects to streamline data capture and quality of data delivery. Team process Improvement projects with use of Blue Works Live for flow charting and WorkStudy+. UAT execution of IBM BPM and new proprietary systems. Worked with JIRA Service Desk, Kanban, Service Now and Confluence for process documentation and System enhancement and adjustments. Served as SME for production/UAT Compliance Data Center Operations team for AML and KYC, Equifax partnership with FICO. QMS system enhancements for process improvement with feedback from our AML partners. Independent Spec writer, Writer; Atlanta, GA — 2010-Present Independent study of literature, story structure, and writing practices. Point of View and mindset strategy. Extensive research in Scientific Concepts, Permaculture, and Environment. Use of Story Grid and editor concepts. Dr. Flower’s Essentials, Inc., Owner-Small Business Soap and Candles; Atlanta, GA — 2008-2010

Founded a small business to produce and sell products: soap and candles, balancing science and art. Established accounting structure, business model and e-commerce platform, and direct marketing. Awarded “Best Eco-Friendly Design” and “Best in Show” for product and packaging with Southeastern Association of Soap Makers Independent Contractor; Atlanta, GA — 2001-2008

Utilized Solidworks CAD to create parametric tables to automate multi-dimension changes to create separate mechanical detail drawings for a manual die tool product. Html website edits and redesign using Dreamweaver. Inspired young minds with encouragement at Hamilton Mill UMC preschool as a substitute teacher. Also, worked on Job Careers posting, and piece makers prayer quilts website for Hamilton Mill UMC. Laser Extension, Inc., VP- Printer supplies and repair business; Atlanta, GA — 2000-2001 Created and coordinated direct marketing, html web site and CRM adding email to communication processes. Optimized bookkeeping and customer service support, order entry, manufacturing processes and documented training materials. Reduced lead time in customer order entry process by 50% and set up an automated Purchasing system using Quickbooks Pro.

NCR Corporation, Process Analyst Manager; Peachtree City, GA — 1997-2000 Project Manager for WMS system implementation (MOVE) for the EMEA region in the Netherlands. Cross functional team implementation of EMEA Oracle ERP systems all at one time on a 13-month time frame. (Applications included: Oracle Order Entry, Inventory Purchasing, Financials, EMS2000 import/export, and LPA inventory planning.) Prepared EMEA management with tools and reports to manage and transition to new business processes. Hired one direct report analyst for regression testing and training support during systems upgrades on a parallel project timeframes.

Regression testing and issue management tracking with an Oracle based US WMS for each new release. Developed and implemented a training program for the US WMS implementation with over 250 hours of training for 140 employees involving dramatic transitions of current processes. Developed training materials for cross training and new hire program.

Served as US Move application leader in cross-functional team, regression and UAT testing for organization implementation of Oracle products (Purchasing, Inventory, and Order Entry) emphasis on interfaces between programs and volume capacity. Implementation complete on October 1998. Lead to development of new processes organization wide.

Documented new ISO 9002 processes as a result of WMS implemented May 1998 and also served on the cross functional team to document the End-to-end ERP business processes. Also, coordinated Division ISO 9002 internal and external audits with placement of corrective actions based on audit findings. Supported and documented implementation instructions for custom MS Access productivity database piloted in the DC and used in NCR distribution organizations worldwide. Assisted in revisions to the specific productivity categories measured and linked them to documented ISO 9002 processes. Dock-to-Dock velocity improvement project. Used process flowchart tools to help facilitate workplace layout changed of receiving and packaging without major equipment purchases. The improvement gains were tracked in number of process steps, category of steps, and distance traveled.

SunTrust Service Corporation, Management Consultant; Atlanta, GA — 1993-1997 Cross functional team member to implement MIS system (Integrate) to track productivity, quality, and expenses. Trained BU managers on MIS System (Integrate), consolidated current management reporting to one source, and identified priority of process improvement needs. Process flows documented for check fraud detection and job posting for Human Resources.

Developed and administered Internal Controls Program to prevent loss to the company. Systematic audits conducted, follow up tools implemented and non compliance issues addressed. Served as administrator of Information Security programs for both virus protection and user ID maintenance on Mainframe and PC systems. Coordinated special projects such as departmental facility moves, development of staffing and work standards, financial reporting and forecasting, and quick win methods improvement. Internship, Aeroquip Corporation; Atlanta, GA 1993 Customer Satisfaction Survey support, Quality Operating System support, One hundred point industrial safety survey, Documentation of Aeroquip Quality Plus -Company award similar to Malcolm Baldrige National Quality Award

Skills: MS-DOS/Windows, Mac, iPhone/iPad, tablet applications Office apps Social Media/Graphics Oracle/Financial Projects MS Office: Word, Excel,

Power point, Access,

Outlook, Sharepoint

Wordpress, Blogger,

Evernote, Trello,

Pinterest, Instagram,

Yelp

Intermediate

understanding of Oracle

Purchasing, Inventory,

AR and Order Entry

Jira (service desk and

kanban), Confluence

MS-Project - gantt and

pert charts - (can also

Mac: Pages, Keynote, create these charts

Numbers

Google Suite

conversion from

Microsoft. Groups

MS Frontpage Web

design, Dreamweaver,

MS Visual Basic

Macros, Basic SQL

queries

Visio flow chart,

lucidchart, blueworks

live, WorkStudy+, iDraw

for basic workplace

layout design

Openoffice Photoshop, Illustrator,

Procreate

Quicken and

Quickbooks Pro –

Bookkeeping and

accounting principles

Mindmapping,

Freemind, Solidworks

CAD, Neo4j Data

Analytic graphics

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