Administration

David C. Allen 786-***-**** *************@*****.*** www.linkedin.com/in/davidcoulsonallen

QUALIFICATIONS SUMMARY

Consistently delivers exceptional customer service, administration, compliance, and quality assurance.

Ability to solve problems, leverage technology, multitask and prioritize effectively.

PROFESSIONAL EXPERIENCE

LJK Services LLC, Miami, FL, Asset Maintenance and Disposition - Biomedical and Life Safety Equipment 3/25 – 6//25

BHSF Baptist Hospital, Biomedical Engineering Dept., Life Pak 15 Defibrillators & Accessories Assembly Project

BHSF Baptist Hospital, Biomedical Engineering Dept., SCD Pumps Repair Project

BHSF Baptist Hospital, Biomedical Engineering Dept., Retired Defibrillators for disposition Project

BHSF Baptist Hospital, Biomedical Engineering Dept., Retired Stryker S3 Beds for disposition Project

Insight Global / Alpha Net, Coral Gables, FL, Mail Clerk - 4/18/24 – 4/23/24

Placed address labels and metered postage on 600+ envelopes mailed out to clients.

Tryfacta / Miami-Dade County Elections Department, Miami, FL, Early Voting (Seasonal) 3/24 – 11/24

Miami-Dade County Elections Department, Miami, FL, Election Day Poll Worker Inspector (Seasonal) 3/24 - 11/24

WorkSquare / Miami-Dade County Elections Department, Miami, FL, Early Voting (Seasonal) 10/22 – 11/22, 10/20 – 11/20

Early Voting – Lead DS200 Attendant (2024 General) – Supervised and coached three (3) staff DS200 Attendants; inspected scanning of 1,000 voters’ ballots daily. Witnessed Clerk’s signature on daily activity log for scanned ballots.

Election Day - DS200 Attendant (2024 General & Primary) – Inspected scanning of 100+ voters’ ballots.

Early Voting – DS200 Attendant (2024 Primary & Presidential Preference) - Inspected scanning of voters’ ballots. Witnessed Clerk’s signature on daily activity log for scanned ballots.

Election Day - Data Entry (2024 Presidential Preference) – Checked-in and verified 100+ registered voters.

Early Voting - DS200 Attendant (2022 General Election) – Inspected scanning of voters’ ballots. Witnessed Clerk’s daily activity log tally of ballots scanned into DS200.

Early Voting - Data Entry (2020 General Election) – Checked-in and verified 1,000+ registered voters daily.

City National Bank of FL, Miami, FL: 11/11 – 9/23

Held three (3) positions as follows:

Residential Risk - Residential Loan Opener

Reviewed 5+ online loan files daily in Encompass File Manager for critical loan processing information. Verified and added missing contact information for realtors, loan processors, Title companies along with system and email communication. Action taken resulted in file milestones being moved to loan processing.

Ordered appraisals, title insurance, IRS tax return transcripts, fraud audit searches for these files.

Consumer Loan Risk - Loan File Origination Coordinator

Reviewed new money loan files for missing critical documents; set up share system folders for 500+ loan application files per year for the consumer loan underwriter. This work resulted in 500+ loan closings per year.

Reviewed existing loan renewal requests for missing critical documents; set up share system folders for 100+ loan application files per year for the consumer loan underwriter. This work resulted in 100+ loan closings per year.

Reviewed submitted documentation for compliance, completion, and acceptability; send email communication concerning missing documents / information; coordinated receipt of underwriting conditions / requirements between Relationship Manager, Underwriter, Loan Processor / Document Specialist.

Researched Property tax and SunBiz websites to obtain property tax and business registration information.

Ordered due diligence searches – Title Searches, Flood Determinations.

Ordered Appraisal bids and Appraisal reports.

Troubleshot loan application system and promptly handled inquiries from loan officers; escalated errors and issues with loan applications to System Administrator and / or Loan Workflow Manager.

Detailed to SBA Paycheck Protection Program - application processing.

Human Resources Department - Support Specialist

Reviewed account documentation for 500 +files against FISERV Navigator; separated closed from open accounts, created folders with labels for open accounts and organized file drawers.

Performed various Building Facilities access keys inventory and documentation audits and assisted with reconciling discrepancies. Submitted results and consolidation recommendation report to upper management.

Performed safe deposit box key audit of 500+ keys and entrance records; submitted results and improvement recommendation report to upper management.

Created ad-hoc Excel spreadsheets and Word document files, in search-able format, for expired flood and homeowner insurance, training module document inventory

Updated insurance servicers and FISERV Navigator Director with current loan insurance certificates and tax contracts within a day of receipt.

Prepared sales and operations training module documents for 5+ courses to educate bank employees on sales, FISERV system and HELOC Loan Origination process.

Assisted and supported various departments within the bank with projects and workflow process improvements.

Received Exceeds Expectations and Outstanding ratings in last five (5) annual performance reviews resulting in monetary bonuses.

Sabadell United Bank N.A./BNY Mellon/Mellon United National Bank, Miami, FL, 2/04 - 1/11

Held two (2) positions as follows:

International Operations Specialist:

Performed OFAC and processed international wire transfers of foreign currency to foreign banks.

Processed International cash collection letters of checks drawn on foreign banks.

Created accounting entries in TradePlus Foreign Currency Financial Accounting software for financial reporting of wire transfer, foreign currency exchange and cash collection letter activity.

Construction Loan Administrator:

Provided Excel monthly financial reporting and budget compliance to upper management on administration of 10 commercial and residential development project loans ranging from $300,000 to $50,000,000.

Performed monthly site visits on projects with engineers, construction contractors, and owners. Communicated with same to verify budget progress as well as forecast of upcoming issues and completion.

Ensured project loan compliance regarding budget, bank regulation, loan documentation and construction lien law.

Monitored and analyzed department workflow to streamline procedures and use of resources while maintaining a high level of accuracy; encouraged collaborative problem solving with other staff.

Precision Response Corporation, Retail Energy Electric Service, Miami, FL, Customer Service Representative, 12/01 – 12/03

Answered inbound customer calls regarding electrical service (enrollment, billing, credit, and collections) for 300+ customers daily

Conducted outbound collection calls regarding delinquent accounts

EDUCATION / TRAINING

BS Business Administration, Florida State University, Tallahassee, FL; BA Accounting, University of West Florida, Pensacola, FL

Miami Dade County Elections Department, Early Voting Mock Testing – 10/11/24, 7/18/24 and 2/14/24

Miami Dade County Elections Department, Poll Worker Inspector / Early Voting (DS 200 / EVID) – 9/25/24, 7/05/24 and 2/10/24

nCino Loan and Credit Underwriting Processor, 9/01/20

LIBOR Translation, 7/01/21

COMPUTER AND TECHNOLOGY SKILLS

Windows, Microsoft Office (Word, Excel, Access), FISERV Navigator Director, Encompass File Manager, Reggora, Baker Hill, AppLink, TradePlus, Secure Insight, DataVerify, Global Radar, LERETA, IVES

VOLUNTEER / COMMUNITY SERVICE ACTIVITIES

Baynanza 2023 Tropical Park – 41st Annual Cleanup of Biscayne Bay and MDC Parks 4/23

Farm Share / City National Bank - Food Distribution of pre-packed donated food to needy families, 2/21

United Way / Third Wave Volunteers – Bahamas Hurricane Dorian Relief, 9/19

Assisted volunteers and Team Leaders – organized food / medical and miscellaneous supplies, inventoried pallets for shipment and distribution to Bahamians in need.

Wayside Baptist Church Choir, 9/19 – 3/20

Christ Fellowship – West Kendall, Greeter / Usher 1/2017 – 1/2019; Loves Miami, 5/17; Easter Choir, 4/17

OneBlood Blood Donor 8/19, 11/17

Habitat for Humanity of Greater Miami Blitz Builds, House Host West Perrine 2/16, Habitat Landings 2/13 & 2/15, Jordan Commons 2/06

Assisted volunteers and Staff Construction Task Leaders - built homes for and with qualified low-income homebuyers.

Christ Fellowship – Palmetto Bay, Data Support, 10/13 – 1/15

Assisted Staff Data Support Assistant - data entry of church attendees’ / members’ information for multiple campuses.

Habitat for Humanity of Greater Miami Development Dept., Miami, FL, 3/11 – 6/11

Generated comparative analysis to reconcile data files constructed from manual review of 660 promissory notes and mortgages to existing monthly status report to determine accuracy of ownership; determined root causes of data file differences and reported findings to department director and CFO.

Converted 550 homeowner candidate records from Word to Excel; created reason description column headings and performed Excel sorts to determine reasons for candidate rejection; reported findings and grant compliance recommendations to department director.

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