Customer Service Representative
Resume:
Tabatha Thomas
New Orleans, LA *****
***********@*****.***
Professional Summary
To work in a professional environment, that will allow me to maximize my skills with growth potential in an established company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mentee Driver
Son of a Saint-New Orleans, LA
May 2024 to Present
Pick up and drop off mentees of organization to the center, events and back to their homes. Client Service Representative
LA SPCA-New Orleans, LA
October 2023 to March 2024
• Exhibited exceptional customer service and interpersonal skills in order to ensure that clients questions and concerns are addressed quickly and in a way that ensures a positive customer experience;
• Detail oriented, and manage daily appointment schedules, client billing and record keeping in an accurate and timely manner;
• I'm an active listener, and responsible for understanding and recording customer medical concerns to relay to the veterinary team;
• Experienced in conflict resolution, with the ability to understand and sympathize with customer concerns and frustrations and handle them in a positive and timely manner;
• Competent in veterinary medicine and animal welfare with explanation to owners of pets the benefits of a variety of retail products such as flea and tick prevention.
• Proficient at Microsoft office and comfortable learning new software/programs
• Excellent written and verbal communication skills
• Excellent customer service skills
Patients Retentions Specialist
RossDavis Retina-Houma, LA
September 2022 to July 2023
Coordinating the desired clinical schedules according to each doctor's needs/requests. This includes adding, re-arranging, removing patients from the schedule, verifying that patients are scheduled correctly, ensuring that each patient is on the correct doctor's schedule and has the correct appointment type.
Prepare any necessary medical notes labs, test results for all applicable patients scheduled for the upcoming clinic. Sort and organize all medical records that have been requested closely follow all necessary payments due prior to the release of documents, allow doctor to review the requested notes prior to sending out, document all notes that have been sent out by request. Duties also include Assist in checking in patients in/out as per established protocol. Collection of copays/co-insurance due at time of visit. Checking patient’s insurance coverage prior to patients visit. Assist in updating the clinic batch, doctor calendar, procedure log, and New Patients log, assist in confirming the upcoming clinic's appointments. Answer and screen telephone calls in a courteous manner and record messages for physicians and other office personnel. Schedule/reschedule patient’s appointments and procedures per established policies and protocols. Obtain accurate information from patients and ensure all registration forms are complete.
Maintain files and records in a confidential manner. Maintain faxes. Maintain organization and efficiency of front office. View and review your schedule and timecards online when necessary. Perform other related duties as directed or assigned. Travel to the other clinics and perform front desk duties when the appointed staff member that are assigned to designated clinics cannot come in or calls in sick. Lyft/uber Driver
Self Employed-San Francisco, CA
May 2013 to August 2022
Pick up and Drop off passengers to and from their designated destinations. Insurance Customer Service Agent
REMEDY INTELLIGENT STAFFING INC-Shelby Charter Township, MI February 2013 to April 2013
Answering incoming calls from prospective clients to purchase home, flood, automobile insurance. Updated information via computer, took payments over the phone as well as walk in clients. And other duties requested by manager.
Insurance Biller
WEST JEFFERSON MEDICAL CENTER-Marrero, LA
February 2012 to May 2012
Posting of billing collections of ER charges.
Office Manager
Priority Healthcare Center LLC-Marrero, LA
August 2010 to January 2011
Oversaw daily clinic operations i.e.: maintained front desk, scheduled patients clinic appointments, maintained filing system. Accomplished these tasks 60% of the day. Verified insurance coverage on patients, and obtained authorizations for scheduled clinic visits accomplished these tasks 30% of the day. Planned physicians' schedules, and updated all yearly medical licenses for all physicians' within the practice. Accomplished these tasks 10% of the day. Associate Analyst III Denials
Ochsner Healthcare-Harahan, LA
September 2007 to August 2010
Coordinated all functions related to follow up of hospital and clinic denied authorizations with a 95% successful overturned rate. Conducted formal appeals with all government and commercial payers to discuss reconsideration of denied claims. Successful retro and denied payments from payors at 95% due to appeal letters. Rolled out education to clinics that had incurred issues as it relates to proper protocol and preventative instructions to decrease and/or eliminate future denials on claims. Performed Kaizen training to staff members assigned to clinics that had issues with the most denied claims. Accounts receivable and payable duties when needed.
Patient Intake Coordinator
REMEDY INTELLIGENT STAFFING INC-Utica, MI
August 2006 to August 2007
Duties included working incoming referrals to ensure new/existing patients are set up with diagnosis treatments in various surrounding areas and outlying states. Explanation of benefits and patients responsibility regarding their services rendered.
Team Leader
Tulane Hospital and Clinic-New Orleans, LA
October 2001 to August 2005
New Orleans, LA Team Lead Oversaw daily front office / back office operations, i.e.: assisted the front desk staff in registering patients, assisted fellow coworkers with scheduling patients ' follow-up clinic appointments as well as specialty clinic visits, and occasionally answered incoming telephone calls made to the clinic. Coded super bills Trained staff on proper protocol and conducted staff meetings as well as maintained goals for the department.
Education
High School Diploma
Issuing Institution-Location
Skills
• Medical Receptionist
• Communication skills
• English
• Office Administration
• Salesforce
• Medical office experience
• Hospital experience
• CPT coding
• Medical coding
• HIPAA
• Accounts receivable
• Filing
• Veterinary experience
• ICD-9
• Veterinary terminology
• Administrative Experience
• Medical Terminology
• Hospital Experience
• Cash handling
• ICD coding
• Microsoft Outlook
• Medical Office Experience
• Conflict Management
• Medical records
• Office Management
• Guest services
• Leadership
• Data Entry
• Retail sales
• Sales
• Athenahealth
• EHR systems
• Office management
• Medical office management
• Front desk
• Organizational skills
• Accounts Receivable
• Accounts Payable
• HCPCS
• Insurance verification
• Medical Coding
• Phone etiquette
• Medical Billing
• Computer skills
• Insurance Verification
• Medical Records
• Medical Scheduling
• Typing
• Medical billing
• Microsoft Office
• Cash register
• Accounting
• Phone Etiquette
• Medical terminology
• ICD-10
• Patient monitoring
• Customer relationship management
• Customer service
• Animal care
• EMR systems
Certifications and Licenses
Driver's License
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