Administrative Assistant Personal

Franklin Washington, DC ***** R. ***.Britton ***.*371 brittonf629@III gmail.com

Summary

Committed handling, ownership and of and diverse office motivated administration projects. professional skills. with Proficient over 20+ at years quickly of learning exceptional new customer procedures service, and taking cash Highlights

Technical

· · · · Demonstrates Proficient Proficient Ability to learn in in MS Internet ability additional Office: to utilization Word, use software office Excel, equipment as PowerPoint, needs arise (copier, Outlook, fax, and Tessitura, mail sorter) Googles effectively Suites, Team, and Zoom Communication and Interpersonal

· · · · · · Administrative Ability Demonstrated Good Able Meticulous to attention to communicate multitask attention analytic to assistant detail and to effectively and detail manage and with problem-well high priorities with hones experience solving all stress levels effectively skills management in of a staff wide while variety skills maintaining of office work diplomacy and confidentiality Professional Experience

Ticket Agent 8/2016 – Present

Music Center Strathmore Bethesda, MD

· Distributed and sales of tickets for all theatrical and performance events

· Operated a multi-line phone system for ticket sales and customer inquiries

· Used of Tessitura system to complete all ticket-related tasks

· Assisted all customers in ticket exchanges and other related issues Personal Assistant 8/2010 – 09/2015

The Henley-Hardee Family Washington, DC

· Handled incoming and outgoing correspondence, including mail and faxes

· Ran errands, including completing grocery shopping, and picking up dry cleaning

· Prepared, organized, and stocked residential property for scheduled events

· Maintained cleanliness of the property during family’s absence on travel

· Cared for family’s dogs, including feeding and walking several times daily

· Assisted with the care for 2 children from birth until school age of 4 Receptionist 09/2007 – 03/2008

Street Sense Bethesda, MD

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· Scheduled appointments and provided phone coverage utilizing a multi-line switchboard

· Assisted office employees with various administrative tasks and projects

· Organized and set up conference rooms for meetings and visitors

· Verified and sign for all incoming packages, while maintaining an accurate logbook for deliveries

· Prepared customer's billing invoices and data entry documents in a timely manner

· Maintained clientele information utilizing a numerical and alphabetical filling system

· Faxed business-related documents to appropriate recipients

· Managed special events calendar for all departments

· Maintained service contracts for office equipment

· Prepared requests for expenditures and ordered supplies as needed

· Scheduled and coordinate meetings and events

Administrative Assistant 09/2006 – 09/2007

Randstad Bethesda, MD

· Greeted customers and guided them appropriately

· Received all incoming correspondence and packages and routed them to the correct recipient

· Logged phone messages into the computer system and emailed them to staff

· Created shipping labels and scheduled daily deliveries and shipments with carriers

· Scheduled equipment maintenance and ordered supplies

· Typed, copied, and distributed mail and forms

Administrative Assistant 09/2002 – 06/2005

Chevy Chase Country Club Chevy Chase, MD

· Managed the front desk of the main clubhouse and tennis department

· Handled member inquiries and ensured transactions were being processed quickly and accurately

· Tallied revenue at the end of assigned shift

· Provided customer service

· Assisted with stocking incoming merchandise and storing materials

· Maintained Tennis Shop appearance

· Stayed abreast of all policies and procedures

· Scheduled and coordinated tennis lessons with tennis professionals and members

· Contacted members, in regard to promotional events, reminders of lessons, and other club functions

· Daily handling of incoming calls through the multi-line switchboard

· Reserved rooms within our on-site hotel facility

· Assisted with the mailings of our monthly Club Bulletin

· Worked with many department employees and department heads to assist them with a variety of club concerns

Education

NATIONAL CONSERVATORY OF DRAMATIC ARTS 08/2001

DIPLOMA RECEIVED MAJOR: THEATER WASHINGTON, DC

LAUREL HIGH SCHOOL 06/1997

DIPLOMA RECEIVED MAJOR: ARTS & HUMANITIES LAUREL, MD

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