Customer Service Data Entry

ESTHER ABANYAM

Houston, Texas, 770**-***-***- ***2 *************@*****.***

www.linkdin.com/in/esther-abanyam-

SUMMARY

Dedicated and customer-focused professional with over five years of experience in administration, client relations, telemarketing and sales. Adept at building strong business relationships, resolving client’s concerns, and enhancing satisfaction through strategic problem-solving and excellent service delivery. Proven ability to collaborate with cross-functional teams, make outbound calls, and craft engaging content that resonates with diverse audiences. Passionate about creating positive customer experiences and driving brand loyalty.

SKILLS

Account management

Telemarketing

Customer Relationship Management

Interpersonal Relationship

Effective Communication & Active Listening

Supervisory Experience

Live chat support

Sales

Call documentation

Zendesk

Microsoft office

Data entry

Technical support

Scriptwriting and storytelling

Video editing

Billing

EXPERIENCE

Virtual Assistant (contract)

Belmont June 2024 - July 2025

● Prepares various reports as requested by management.

● Analyzed and updated all necessary changes to Salesforce software

● Entered new and prospective residence information into computer systems in an accurate and timely manner.

● Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

● Keep records of residence health information, payment, room numbers, personal needs and medications.

● Audited internal data and processes to identify and manage initiatives, improving business performance.

● Recommended metrics and models based on observed trends. o Worked with internal teams to understand business needs and changing strategies. Telemarketer Call center agent

Citi bank Feb 2022 - Feb 2024

● Made outbound calls to potential and current customers to promote banking products such as savings accounts, loans, credit cards, and investment services.

● Identifying customer needs and providing relevant information on suitable financial solutions.

● Maintained accurate records of calls, customer responses, and follow-ups in the CRM system.

● Handled basic customer inquiries and direct complex questions to the sales manager.

● Exceeded daily and monthly target for calls and conversion

● Stayed updated on bank products, promotions, and compliance requirements. Executive Assistant CSR

First City Monument Bank Mar 2018 – Jan 2022

● Built and maintained strong client relationships, ensuring customer satisfaction and retention.

● Provided personalized support by understanding clients’ financial needs and recommending suitable products.

● Managed customer accounts, resolving concerns efficiently and ensuring compliance with company policies.

● Identified upselling and cross-selling opportunities, follow up on clients, contributing to increased revenue.

● Handling company expenses and various administrative tasks assigned to me by the manager.

● Scheduling appointments and taking meeting minutes.

● Managing calendar, traveling itinerary and submitting weekly reports to the zonal coordinator.

● Keeping investment records and making outbound calls for new investments.

● Collaborated with internal teams to improve service delivery and enhance customer experience.

EDUCATION

Bachelor of Arts in English and Literature

University of Benin. Nigeria Dec 2016

CERTIFICATION

Product Management – EntryLevel (Dec 2023)

Copywriting – Oxygen Academy, Nigeria (Mar 2021)

Scriptwriting – Trino Motion Pictures, Nigeria (Dec 2023)

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