Customer Service Business Development

Objective

A self-motivated, enthusiastic, and dedicated professional with experience providing support to business partners, customer service, ongoing coaching and associate development. Ability to achieve immediate and long term goals and meet operational deadlines. Areas of expertise include:

• Marketing expert in Business Development, Sales, Recruitment, Supply Chain Management, Sourcing, Procurement and Customer Service.

• Effectively handle difficult client situations by remaining accessible to assist staff and customers in a professional and courteous manner with inquiries, requests or problem resolution.

• Capital strength is in being knowledgeable on broad spectrum of Sales and Business Development with the ability to write, read and to communicate fluently in French. Experience

Global Chemliquidations Inc, Houston TX Nov 2015 – June 2017 Account Manager - Business Development

Proactively grow business through the acquisition, expansion, sales and retention of customer relationships by providing exceptional customer service and executing team strategies.

• Negotiate prices and terms with suppliers, vendors, or freight forwarders.

• Create innovative solutions for supply chain management and marketing

• Assure that all received product is at the negotiated price and meets the quality standards

• Ensure internal marketing and procedure education is in place and ongoing

• Overseen, negotiate and facilitate the Merger of Chemliquidation.

• Meeting assigned sales goals and bring in new business to the company

• Research and resolve any discrepancies with receiving and invoices

• Manage customer portfolio, service relationships

• Implement sales management process by demonstration in weekly sales meeting.

• Monitor supplier performance to assess ability to meet quality control and delivery requirements.

• Collaborate with other departments, such as engineering, warehousing, and quality assurance, to identify or qualify new suppliers and customers.

• Operate and maintain a full range of logistics by initiating a daily and weekly (conference calls, email, and skype) with our local and overseas clients to establish an excellent communication and working relationship.

Research, Akerman Sentenfitt, LLP December 2011 to Jan 2015 Level II Consultant

I conduct research on the Republic of Cameroon on issues regarding the following sectors: Mineral resources, Energy, Healthcare, Infrastructure, Agriculture and Technology in order for the firm to have a better outlook on the country in general.

• Wrote proposals and submitted them to the Government of Cameroon

• Arrange and coordinate meetings with key Guineans officials in Washington DC

• Act as a liaison between Akerman & Cameroon’s government officials on daily and long term projects.

4632 E Pinto Valley Rd, Queen creek,AZ 85143

Phone : (520) 336- 4301 E-Mail: *************@*****.*** DENIS EBONGOH DJENGUE

The Rogue Marketing Company, Paris France Jan2007 - Dec 20011 Account Executive/ Trainer

Managed Verizon Fios accounts by providing high quality customer service and technical support intelligence. Expert in sales with an average of 21 new accounts per week. Promoted as Team leader, which included recruiting new employees, providing sales strategies and motivational speeches to new recruits, as well as tracking their daily performance.

• Developed prospect leads and contacted them via phone and arranged a face to face meeting to better explain our products and services as well as the pricing.

• Follow up with clients after retention to insure the service provided was excellent.

• Maintain records of accounts

Education

2003-2007

Awards / Accomplishment

Awarded Employee of the Month within first month of hire at the G.C. Advanced from sales associate to sales coach within the first four months at Rougue Marketing. I was a full scholarship student athlete at ENSPY and captain of the men’s varsity soccer team. Member of the SAAC (Student Athletes Association Committee) act as a liaison between the committee and the soccer team.

As a thesis, I participated in a cooperate challenge called (GLO-BUS CHALLENGE), a managerial competition designed to enhance and challenge Business students managerial skills. Interests / Organization

Speaking fluent French, some German, Music, athletics, computer technology, Marketing Seminars, Emerging Market opportunities/challenges and Entrepreneurialship 2

Ecole Nationale Supérieure Polytechnique de Yaoundé Bachelor degree in Computer science / Electrical

Exceeded sales quota and personal revenue by 143% within the 3rd month of hire at Global Chemquidations Member of: New York Institute of Technology SAAC Member Central Africa Commodities Pastor of Eagles Tabernacle Church, Instutute of International Relations of Yaounde

Bachelor of relations International

TARGET

In this company throws load of the cheeping i had to label all the packages to weigh them and put at the disposal of each company UPS, and FedeX not forgetting packages which are forwarded by planes to international. and two others churchs in Africa in cameroon

Cpe'S : I work like a Care Giver and Driver my job was to make their lunch take care of them make sure everything is ok.

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